Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 35120 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 18, 2026 — Rated 5 out of 10 by A.S. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The carpeting didn't come clean, Spotys came bnack up.

Report a concern   May 18, 2026 — Rated 10 out of 10 by Barry Lawrence Zerorez Los Angeles
What do you like about our products and services?

You do what you say you'll do.
Will, your tech was great.. our carpets look like new.
Thank Will for us.

Report a concern   May 18, 2026 — Rated 9 out of 10 by P.C. Zerorez Los Angeles
What do you like about our products and services?

Jeff does a nice and professional job.

Report a concern   May 17, 2026 — Rated 10 out of 10 by Sheila Lurvey Zerorez Los Angeles
What do you like about our products and services?

Excellent results

Report a concern   May 17, 2026 — Rated 9 out of 10 by Jean Luttringer Zerorez Los Angeles
What do you like about our products and services?

Excellent results

Report a concern   May 16, 2026 — Rated 10 out of 10 by Lora Smith Zerorez Los Angeles
What do you like about our products and services?

I made a reservation on line but was unable to get the date I really wanted, so I called and you found a spot to have my carpet cleaned on the day I wanted. Sal called me 45 minutes before arrival, allowing me to secure my 2 cats and do final preparation. Sal and Dave were very sweet, knowledgeable and efficient and did a GREAT job cleaning my carpets. Sal offered an additional special for extra rooms to be "protected" and also offered me an opportunity to have some throw rugs cleaned -- yes, you always "sell up", but it seemed like I got good value for the services provided.

I have been a customer for years, and continue to use only Zerorez for my floors and carpet cleaning. Thank you!

Report a concern   May 15, 2026 — Rated 10 out of 10 by S.L. Zerorez Los Angeles
What do you like about our products and services?

The team did a wonderful job. The house looks great like the carpet is brand new. Got any stains or problems that we were worried about completely out when we get back home and start walking on it we will determine for sure how good a job they did.

Report a concern   May 15, 2026 — Rated 0 out of 10 by D.S. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Timing, cost, trying to upsale

Report a concern   May 15, 2026 — Rated 10 out of 10 by Mary Aversa Zerorez Los Angeles
What do you like about our products and services?

Carpets and upholstry cleaned yesterday and dry today!
Jason was thorough, pleasant, and easy to work with.

Report a concern   May 15, 2026 — Rated 10 out of 10 by Gilda Thompson Zerorez Los Angeles
What do you like about our products and services?

I have used Zerorez several times and they never disappoint. Aaron the technician did a fabulous job of cleaning our carpet and downstairs tile. We had a few very stubborn stains, on our carpet, that Aaron was able to remove. Aaron was very polite and professional.

Report a concern   May 15, 2026 — Rated 10 out of 10 by C.G. Zerorez Los Angeles
What do you like about our products and services?

Eduardo was excellent! Extremely detailed and did a very thorough job.

Report a concern   May 15, 2026 — Rated 0 out of 10 by J.K. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

You lied over the phone about a 30 day guarantee; lied about being "upfront" about costs before technician arrived to avoid surprise charges, after I told you exactly what I needed the service for.

Technician showed up and after 5 minutes, quote went from $249 to almost $1500. Then became $650, and then "discounted" to $602.

Was then told I needed to sign a 3 day waiver for the guarantee, but was told verbally the 30 day guarantee would still be valid to protect the survey.

When I called to follow up as there was now a significantly worse odor, I was immediately told I signed a waiver and that I would be charged $80 for a follow up visit.

Literally conmen.

Report a concern   May 14, 2026 — Rated 10 out of 10 by B.R. Zerorez Los Angeles
What do you like about our products and services?

I have been using Zerorez to clean my carpeting once a year for the past 10 years. Their service is the best. Their technicians show up on time, are friendly and respectful of my home. Last weeks carpet cleaning was no different. The technician took extra time to make sure my carpets were as dry and possible that really cut down on their actual drying time. Thank you Zerorez for another job well done.

Report a concern   May 14, 2026 — Rated 10 out of 10 by K.H. Zerorez Los Angeles
What do you like about our products and services?

Courtesy staff and they do an amazing job

Report a concern   May 13, 2026 — Rated 10 out of 10 by I.R. Zerorez Los Angeles
What do you like about our products and services?

My service was excellent! Francisco is a definite favorite as he was very thorough, arrived on time, kind and was able to get the stains out of my couch and chair cushions.

I am a very satisfied and will definitely ask for Francisco in the future.
First name removed R.

Report a concern   May 13, 2026 — Rated 9 out of 10 by N.C. Zerorez Los Angeles
What do you like about our products and services?

Service great. Hoping tugs stsy cleaner

Report a concern   May 13, 2026 — Rated 10 out of 10 by D.E. Zerorez Los Angeles
What do you like about our products and services?

My carpet came out cleaner than I had imagined, and the Technician (Maurice North) was very good at explaining everything.

Report a concern   May 13, 2026 — Rated 10 out of 10 by L.M. Zerorez Los Angeles
What do you like about our products and services?

The tech Brandon was so kind and helpful. Rugs seem to dry faster using zero-rez

Report a concern   May 13, 2026 — Rated 10 out of 10 by S.K. Zerorez Los Angeles
What do you like about our products and services?

On time friendly, helpful; Job well done

Report a concern   May 13, 2026 — Rated 5 out of 10 by S.M. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Topical pet odor treatment did nothing to help, in fact made the odor problem worse.

Report a concern   May 12, 2026 — Rated 10 out of 10 by P.S. Zerorez Los Angeles
What do you like about our products and services?

Jeffrey was very thorough and worked hard to remove a stain.

Report a concern   May 12, 2026 — Rated 10 out of 10 by S.H. Zerorez Los Angeles
What do you like about our products and services?

Excellent

Report a concern   May 12, 2026 — Rated 10 out of 10 by L.W. Zerorez Los Angeles
What do you like about our products and services?

good

Report a concern   May 10, 2026 — Rated 10 out of 10 by S.M. Zerorez Los Angeles
What do you like about our products and services?

Rudy at Zerorez arrived exactly on time and was careful to explain in detail exactly what he was able to do. He was diligent in protecting our wood floors and wall surfaces as he maneuvered around the house for the carpet cleaning.

Pricing was very reasonable and there were no surprises.

I highly recommend Zerorez for carpet cleaning, and now that I know they also clean other surfaces (counters, area rugs and more), I will be reaching out again.

Report a concern   May 10, 2026 — Rated 10 out of 10 by Ricardo Ross Zerorez Los Angeles
What do you like about our products and services?

Mr Jared Coleman was amazing I will be using you guys on my rental but I would like Jared very sincere professional this kids rocks I'm a marine of 20 yrs I recognized a true person this guy needs a raise i have one thing to point out your truck did leak oil in front of my drive area but nothing perfect I was going to send pics but I will get up with solution ty

Report a concern   May 10, 2026 — Rated 5 out of 10 by D.S. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The carpet cleaner wore his shoes all throughout the space and did not wear covers

Report a concern   May 10, 2026 — Rated 10 out of 10 by K.C. Zerorez Los Angeles
What do you like about our products and services?

Prompt, great results, professional employees.

Report a concern   May 10, 2026 — Rated 10 out of 10 by Susan Hart Zerorez Los Angeles
What do you like about our products and services?

The carpets looked like brand new when he was finished. He was very professional and explained how it was to be done.

Report a concern   May 9, 2026 — Rated 10 out of 10 by G.H. Zerorez Los Angeles
What do you like about our products and services?

Sal does a fantastic job of explaining, recommending and cleaning!

Report a concern   May 8, 2026 — Rated 10 out of 10 by T.P. Zerorez Los Angeles
What do you like about our products and services?

techician


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