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based on 35489 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very sales oriented, focused more on upselling vs actually getting my carpets cleaned. Made a big deal about the amount of time spent on my carpets. Never had an experience with carpet cleaning like this with other carpet cleaners I've used. Won't be using them again.
Service was great! Highly professional and educated me on everything that needed to be done. Highly recommend
Good job
Sal is the BEST!!
This system,m uses only a special water to clean the carpets. Tnerefore, Therefore there is no soapy residue left in the carpet. And they are fast and personable.
Francisco was very friendly and thorough. I asked about other services in the future and he gave me the information I needed to plan. He did a very good job.
Carpet looks new after Zerorez cleaning. Jared did a great job!
Julio provided excellent service. His attitude is friendly, but professional. He worked hard to be sure I was satisfied and the lingering stains removed.
I liked the idea that Sunbrella favored cleaning by Zerorez. Comparison with other furniture cleaners whose chemicals and water left a residue on furniture was less desirable. My deck furniture looks great.
My technician called early in the day to let me know he would be at the latter end of the 3 hour time period and he called again when he was on his way. I appreciated the heads up and opportunity to run an errand before he arrived. He was flexible in where he needed to park his van to provide service and the furniture he cleaned looks great.
BRANDON Was on time, efficient and cleaned our old carpet the best it's looked in ryears
The Technicians are always very friendly, efficient and know their jobs. I trust the process to get my rugs clean, and it does!
Very nice, excellent price, respectful, and the carpet beautiful. We weren’t sure it would come out well with our dog problems.
I don’t know any one in LA
We liked the cleaning, but not the smell after.
We had to sprinkle baking soda to kind of freshen up a bit
Worst carpet cleaning experience in my 79 years. From rude, gloomy, grumpy cleaner to absolutely not-clean carpets.
And no invoice of costs after shabby work done.
Couldnt really believe it, especially after a good recommendation. Will never recommend Zerorez to any friends or neighbors. Very sad and disappointed about the unclean rugs left…
And I am a person who truly loves to give praise wherever due!
I liked the amount of detail that went into our carpet cleaning job. The worker was on time, even called beforehand to let me know he was on his way, and very professional. He made sure to point out spots that needed more attention and seemed very knowledgeable. He definitely made the process smooth and easy. I would definitely recommend!
A+ A+ A+
Friendly, courteous, knowledgeable, technician
Products that work well without soapy residue. Excellent customer service including education on carpet care.
We had 3 stains in our daughter’s bedroom which was why we wanted to get the carpet cleaner. 2 of the stains look exactly the same as they did before the cleaning was completed and the third on is still viable but lighter . I was definitely expecting a much better result .
I usually have Zero Rez clean my carpets. The last several times Maurice has cleaned the carpets and I was expecting him to clean them. Geovani arrived and I was surprised and caught off guard. I explained what I needed and Geovani did a great job of cleaning. He was extra careful to clean where our feet rest at the chairs we usually use & the carpet was not too wet when he finished. I appreciated the post cleaning instruction. Also, he was efficient with the time and very courteous. I was very happy with his overall service.
Originally, I liked the promotion of "being able to drink the water"
FYI- I have an iphone and when I receive texts it dings. He texted at 7:23 am.
I did not receive the ding with his text until 9:08. I have AT&T service and there have been other issues with texts arriving at my home. I was not upset when I did not receive the text, I just thought it was odd not to receive one and did not ask Giovani about.
Anthony was on time, very polite and professional. He explained every step of what he was
going to do. I would recommend HIM to anyone.
Fast and clean service not the usual heavy water feeling on the carpet afterwards. Took less time to dry overall.
The 2 young men were polite, on time and did a wonderful job. Will definitely use Zerorez again
Prompt service
Great operator. Matt
Carpet looks
great
Good work and very efficient!
The carpet was dirty and needed a through cleaning. I got an excellent job and am pleased with the work.
Very friendly but professional personnel. Excellent prices. Prompt service. All work explained before and after the job. Very pleased with job results.
Friendly , amazing work ! Carpet was great
I loved how Sal and Chris were so helpful, knowledgeable, and kind. This was my first time using a carpet cleaning service, and I was pleasantly surprised by the level of service. They were very detailed in their inspection and assessment. They addressed several problem areas and treated them thoroughly. Sal informed me of several services Zerorez offers and answered the questions I had with such confidence and knowledge, backing it up with an informational flyer. He sold me on the Premium Fiber Protectant, and I'm very excited to see how it performs. Overall very satisfied and pleased with my service!