Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34666 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 20, 2013 — Rated 10 out of 10 by Jack & Eva Callahan Zerorez Los Angeles
What do you like about our products and services?

(effeciently) done with a friendly attitude. Robert does a great job!!

Report a concern   October 20, 2013 — Rated 10 out of 10 by L.L.O. Zerorez Los Angeles
What do you like about our products and services?

Quality technician and a superb product. We had the carpet cleaned in the morning an by the evening it was dry.

Report a concern   October 20, 2013 — Rated 10 out of 10 by Patty Potter Zerorez Los Angeles
What do you like about our products and services?

Dennis was great and very informative and my vents. the tile floors turned out great

Report a concern   October 20, 2013 — Rated 10 out of 10 by Linda Wankel Zerorez Los Angeles
What do you like about our products and services?

I liked the people on the phone because they were very courteouse and helpful. We were especially impressed with Livingston, our serviceman, that cleaned our rugs. He was very knowledgeable, helpful, and worked very hard to clean our rugs.

Report a concern   October 19, 2013 — Rated 10 out of 10 by J.C. Zerorez Los Angeles
What do you like about our products and services?

Jorge did a wonderful job...I'm so pleased with the results! I will definitely use this company again.

Report a concern   October 19, 2013 — Rated 10 out of 10 by Suzanne-LB Fisher Zerorez Los Angeles
What do you like about our products and services?

I feel safer not having cleaning products full of chemicals. The technician was courteous and took his time to make sure
he did a good job. I didn't feel ripped off like I have with other companies. You are what you say you are.

Report a concern   October 19, 2013 — Rated 9 out of 10 by G.B. Zerorez Los Angeles
What do you like about our products and services?

Carpet, sofa and loveseat cleaned look great!

Report a concern   October 19, 2013 — Rated 10 out of 10 by P.K. Zerorez Los Angeles
What do you like about our products and services?

No chemicals, service men are very nice and do a good job.

Report a concern   October 19, 2013 — Rated 10 out of 10 by M.G.L. Zerorez Los Angeles
What do you like about our products and services?

thry are not full of chemicals

Report a concern   October 19, 2013 — Rated 10 out of 10 by Angie Chong Zerorez Los Angeles
What do you like about our products and services?

I like that the product is organic, since I have a small dog. The staff is courteous and professional, as well!

Report a concern   October 19, 2013 — Rated 10 out of 10 by L.E. Zerorez Los Angeles
What do you like about our products and services?

Service representative was very careful, thorough and courteous. Very happy with the cleaning results.

Report a concern   October 19, 2013 — Rated 10 out of 10 by Cindy Sanchez Zerorez Los Angeles
What do you like about our products and services?

It worked and the guy who did it was very friendly.

Report a concern   October 18, 2013 — Rated 10 out of 10 by Tammra Huff Zerorez Los Angeles
What do you like about our products and services?

Your technician was friendly and professional and he did a great job on our carpet in a relatively short period of time. I love the fact that you don't use chemicals to clean so the process is very environmentally friendly.

Report a concern   October 18, 2013 — Rated 10 out of 10 by S.B. Zerorez Los Angeles
What do you like about our products and services?

The technicians are very dedicated to doing a good job and the process really gets the carpets clearner than most other carpet cleaning methods.

Report a concern   October 18, 2013 — Rated 10 out of 10 by Chris Walter Zerorez Los Angeles
What do you like about our products and services?

David was so intelligent and passionate/dedicated to his work. The results were the best I have ever had from a carpet cleaning company. I wouldn't use anyone else now and plan on having our stone floors cleaned and sealed in the future.
I have already referred you to my daughter and two friends at work. Our carpets look new again. thank you.

Report a concern   October 18, 2013 — Rated 10 out of 10 by M.C. Zerorez Los Angeles
What do you like about our products and services?

Cleaning lasts longer and your associates are very knowledgeable about carpet care.

Report a concern   October 18, 2013 — Rated 10 out of 10 by S.B. Zerorez Los Angeles
What do you like about our products and services?

Everything

Report a concern   October 18, 2013 — Rated 10 out of 10 by L.C. Zerorez Los Angeles
What do you like about our products and services?

I am very happy with the results. I will recommend Zerorez to my family and friends.

Report a concern   October 18, 2013 — Rated 10 out of 10 by A.C. Zerorez Los Angeles
What do you like about our products and services?

Prompt and efficient

Report a concern   October 17, 2013 — Rated 10 out of 10 by A.G. Zerorez Los Angeles
What do you like about our products and services?

Marcel does a great job

Report a concern   October 17, 2013 — Rated 10 out of 10 by Nancy Heimler Zerorez Los Angeles
What do you like about our products and services?

The serviceman that we had, Jose, was nice and also very informative.

Report a concern   October 17, 2013 — Rated 10 out of 10 by Helene Levy Zerorez Los Angeles
What do you like about our products and services?

I felt that your service man Marcel was extremely helpful and knowledgable. He worked very hard to remove some difficult stains that I had and so far so good.

I was very satisfied and I'll gladly recommend your services. I've already told one friend how happy I am with your cleaning.

Thank you.
H. Levy

Report a concern   October 17, 2013 — Rated 6 out of 10 by R.T. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

My rating is based not on what you did or didn't do right. We were very happy with almost the entire process and also with the wonderful results seen in our rugs.

The fact is that for various personal reasons, we rarely recommend any company or contractor to friends, so this rating number reflects that reluctance.

If you asked us to rate your company, rather than the "recommend" part, we would rank you at a 9 rating for your performance. Jose was very professional when he came to measure and to tell us about pricing. The pick up of the rugs went smoothly. Gabriel and (sorry, forget his name) who delivered the rugs also were very professional and helpful. The cleaning was excellent--no spots left, colors refreshed and bright. The invoice issue was the only glitch: We didn't get an invoice or "received" document when the rugs were picked up, which I felt we should have (a document that indicated that you had our rugs, and a financial statement), then a statement apparently sent by e-mail wasn't received by us, though this was quickly remedied, and finally we received a bill from [your main office?] asking for payment before the rugs had been returned. This too was quickly and professionally remedied.

So the "bottom line" is that your service was excellent and your results, too. We are very pleased. We just aren't likely to recommend you to others.

Name removed

Report a concern   October 17, 2013 — Rated 10 out of 10 by L.V. Zerorez Los Angeles
What do you like about our products and services?

Fast, great service

Report a concern   October 17, 2013 — Rated 10 out of 10 by Chris Wade Zerorez Los Angeles
What do you like about our products and services?

The carpet seems so clean and do not immediately get dirty again. The carpet stays clean longer.

Report a concern   October 17, 2013 — Rated 1 out of 10 by J.K. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

He wouldn't lift anything and not that friendly. Very dissappointed because the company was recommended by my daughter.

Report a concern   October 17, 2013 — Rated 10 out of 10 by G.C. Zerorez Los Angeles
What do you like about our products and services?

Zerorez came out the same day I called and Michale was very professional and did a great job.

Report a concern   October 17, 2013 — Rated 10 out of 10 by Susan Carnegie Zerorez Los Angeles
What do you like about our products and services?

Carpet always looks fantastic after cleaning. All the technicians we've encountered have been polite and knowledgeable and very conscientious.

Report a concern   October 16, 2013 — Rated 10 out of 10 by J.P. Zerorez Los Angeles
What do you like about our products and services?

Nice job.

Report a concern   October 16, 2013 — Rated 10 out of 10 by S.M. Zerorez Los Angeles
What do you like about our products and services?

I have no idea what we do to our carpet but Zerorez always gets it looking like new! Your tech Keith was very polite, friendly and knowledgeable. Thanks Zerorez!


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