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based on 34668 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that you have a green process..and that the white grout in my bath/dressing area is now white again...that the tech Dennis Kennedy was careful and did a good through job.
Thank you Dennis and Zerorez!!
Robert was great Very knowledgable and courteous
Your people are so willing to please and do everything in their power to help you get the best results.
Your employee was very professional .
Efficiency, quality work, and outstanding customer service.
good quality service
A pleasurable experience from atart to finish. Customer service, techician,
process and results all five star. This was my first and only zerorez experience,
I will no doubt schedule another call for the furniture.
Knowledgeable technicians. Safe product. Cleaning lasts longer.
Your representative did a fantastic job! When I compare you to the Zerorez company in Salt Lake City however, your company does not compete. All you use is a steam vac. The other company used a new, state-of-the-art vacuum with fast spinning, broom-like bristles in it that would dig into the carpet to pull out all the dirt and junk. Then they would use the Zerorez water solution on it. Their process would leave old carpet looking new. Your process does removes a few stains, but it is comparable to all the ordinary carpet cleaning companies out there. Also, the Zerorez company in S.L.C. would provide styrofoam blacks to prop furniture on top of so they could vacuum under it. There drying times where less than half too. There price was only $33/room. That was a company I bragged to all my friends about, but I am sad to learn that it is only the S.L.C location I can recommend.
On time, at a good price, good job.
we are happy with the results
Dog urine stain still visible even after extra deep cleaning.
Careful with products and equipment. Our floors look clean
The fact that there is no use of "soap" and therefore the carpets do not attract dirt as quickly as other processes. I also believe my carpets are cleaner than if done chemicallyh.
Attention was taken to my complaint of February cleaning.
Trainer Larry trainer w/trainee Wilson corrected the stain problem I had.
I have tried to download invoice to no avail. Please send by mail.
I appreciate how professionally Zerorez conducts their business. They are polite, responsive and engaged from scheduling until the job is done. The technicians are always good about arriving on time, surveying the task, advising how they will proceed and then doing a great job cleaning. In addition, they are clean cut and have excellent manners, giving me many reasons to keep calling them back.
Our carpet was seriously stained from our dog. Larry and Wilson, a trainee, were great. Larry explained what could be done to clean up the stains. They were friendly, professional, and did a fantastic job. We were very pleased with the results.
Zerorez Setvice Representative Robert is very knowledge and helpful.
I like that you don't use chemicals. My carpets look new.
Your employee was on time and pleasant and offered helpful suggestions at my request. Also, he was able to get out a spot that previous cleaners were unable to remove.
The carpets look great after they are cleaned and the technicians are professional
Great service and product
Be sure to note customers changes eg. I called back to change my appt. and apparently this change was not made by the ofc. Causing a inconvience to me as my 2-4 pm appt. turned out to be 6:30 on a Friday day before my vacation.
I would recommend u but would tell anyone to be sure to call the day if your appt. to verify so you don't have to sit around waiting for your tech who might not show-----less aggravation!
Professional quality, no odor, no detergent, friendly and accommodating service, friendly professional staff.
Brian was friendly, clean and professional.
It cleaned fantasticly
Thoroughness of the job and friendliness and trustworthiness of the technicians
Timley,professional
Carpets and furniture got very clean. Had very good impression of the person who did the work.
When I first had Zerorez do My carpets, it seemed like the technicians really wanted to do a good job and of course the prices were more reasonable. Now it seems like they are on a time restraint, and want to hurry-on to the next job. I had my carpets re-done and they look much better--I also watched as the technician clean the carpets this time.
The tech and the fluffy clean carpet after the cleaning.