What our clients think of us!

I have been a customer of zerorez for at least 3 years.i would like to see consistency in pricing for repeat customers. Each technician is diffrent, this visit in particular resulted in the technician complaining of back problems. I am a 54 year old female who had to assist carrying out 2 braided rugs for cleaning of 1 side each, that really could have been priced better or at least both sides of the rug could have been cleaned for the amount I paid. plus my water supply had to be used, because the van that was sent did not have its own supply. All in all not a happy customer this time around, in the future, renting a machine at the super market or home depot will do the same job for less money.

Our technician was polite and helpful and our floors look and smell clear with not stickiness to them

they work

Very professional. Called before showing up. Quick service

I didn't expect to be charged $144 when I choose the special. It wasn't that special.
Also, I forgot to make sure that he put scotch guard after the cleaning. I will see
how long this lasts.

Your product is excellant, my carpets look great afterwards and stay clean for much longer than any other carpet cleaning service that I have used.

Clean, fast drying and has no residue. Also like the fact that your office follows up
with phone call in advance of rep's arrival. Thank you. I referred you to Lori Silverman
and you cleaned her home not too long ago. Referred you to someone else recently as well.

Your record keeping is a mess. You don't know where you are going or to who when I order a job. You don't keep your committments as to time or place. I am very busy and when I make an appointment I keep it. Then all of sudden you change the apoontment time and it cause me a lot of stress. Have Jeff call me Phone number removed Thank you

Love the job of cleaning my carpets that the technician did. I think the price is a little high compared to many other carpet cleaning companies.

Carpets are very clean and fresh with no residue. Pet stains disappear.

The cost of the cleaning the stone flooring.

Your company provides great customer service! It's so rare these days to find a company with great customer service and staff whom are the consummate professionals. Dennis, the tech who has handled our service each time is a reflection of attitude!

Technicians work hard to make sure the job is done well. We've had carpet, hardwood and upholstery cleaned by Zerorez over the years and always with good results.

It's "green" and doesn't void the warranty on my stain master carpet.

Safe for the carpet

The green products, and excellent customer service from Livingston.

No chemicals used

Quality cleaning and great service

Jorge Samayoa was the best. Very courteous, punctional, and professional.

Feels clean without residue smells clean and dries quickly.. My dogs love it! They usually step around the part they soiled even after I cleaned it. Now they walk on it, so I know its clean! Thank you Zerorez!

This is my second time using Zerorez, and right from the start I have be a huge fan of the process of eliminating the residue other companies leave as well as the knowledgeable, professional and extremely accommodating and pleasant staff - While I had a different representative this time, I was again totally satisfied and pleased with the entire experience. Over the past two (2) years I have recommended Zerorez to friends, colleagues and companies - ALL have experienced the same exceptional experience and have also become Zerorez fans for life. Special Kudos to Robert for his timeliness, professionalism, recommendations and suggestions, and flawless performance and pleasant demeanor. Thank YOU Zerorez

Your representative is always professional and doesn't push other services on us. He acts more as a consultant.

The job is fast and the spot do not come back. I have recommended your services to California Pharmacy and Heritage Pharmacy.

There is no residue on the carpet, the carpet feels fluffy and this is the second time we used Zerorez and I would not go back to regular cleaning companies

Told when my technician got there that they don't move furniture and I would have to pay $20 per room for them to move it. Would like to have been informed ahead of time about that. Felt bad that the tech had to launch into a lengthy explanation of how prices had been lowered and etc etc etc. I've never heard of carpet cleaners not moving furniture to clean. What is the point in cleaning around things? I know you sent an email but it too was quite lengthy and didn't read to the bottom where it told of your new policies. Suggestion: inform customers when they book a service of changes in policies. I was told it "took too long to do that on the phone". It is good customer service to do that. The technicians were very professional and did a very nice job of cleaning the carpets. Didn't appreciate that there were wet footprints on my hardwood floors after they left though.

Prompt and professional

No soap residue left in my carpets.

fast, professional service. carpet is very clean. dries quickly. technician very professional.

People make or break a business and yours are outstanding! Pleasant, professional experience all-around. Initial contact with reservations representative was excellent as was the service provider. Young man showed-up on time for appointment and was courteous at all times. Of course all is lost if he didn't adequately clean the carpets - but he did an outstanding job! My wife was very pleased with the over-all experience and, bottom line, that's all that matters! We are 100% satisfied and will use Zerorez again. Would not hesitate to recommend to friends and family.

The carpet appears clean and fresh and it dried quickly, but when thoroughly dry, it was stiff to the touch rather than soft. I have no idea what you could do, but you might ask your research people to address the issue.