Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 35044 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 27, 2014 — Rated 10 out of 10 by T.H. Zerorez Los Angeles
What do you like about our products and services?

The ZeroRez representative was punctual, professional, knowledgeable, conscientious with our home, and our carpets look new. Thank you!
Report a concern   February 27, 2014 — Rated 10 out of 10 by T.H. Zerorez Los Angeles
What do you like about our products and services?

The technician who came to our home was knowledgeable, courteous, conscientious, tidy, and professional. Our carpets look new, and it was a swift process. Thank you!
Report a concern   February 27, 2014 — Rated 9 out of 10 by R.S. Zerorez Los Angeles
What do you like about our products and services?

Well, zero res, for starters. Service was prompt and thorough. Carpet looks almost like new.
Report a concern   February 27, 2014 — Rated 10 out of 10 by L.T. Zerorez Los Angeles
What do you like about our products and services?

The technician was friendly and professional. Could not believe how clean the tile and grout got - it looks new. There does need to be some kind of edge cleaner for where the round cleaner head cannot get. I am having to clean the edges by hand.
Report a concern   February 27, 2014 — Rated 10 out of 10 by Kathy Bishop Zerorez Los Angeles
What do you like about our products and services?

They work! Have used Zerorez exclusively since moving into my home and I wouldn't think of using anyone else. Also, customer service is A+.
Report a concern   February 27, 2014 — Rated 10 out of 10 by Beverly Kendrick Zerorez Los Angeles
What do you like about our products and services?

Excellent service, cleaning and quick drying. Technician was courteous and efficient.
Report a concern   February 27, 2014 — Rated 10 out of 10 by S.M. Zerorez Los Angeles
What do you like about our products and services?

Thoroughness of cleaning.
Report a concern   February 27, 2014 — Rated 10 out of 10 by D.C. Zerorez Los Angeles
What do you like about our products and services?

Exceptional and professional service
Report a concern   February 27, 2014 — Rated 10 out of 10 by Karen Schwabe Zerorez Los Angeles
What do you like about our products and services?

Easy to schedule
Serviceman was on time, courteous & professional
No bait and switch when you arrived increasing my quoted costs
Carpets look amazing
Report a concern   February 27, 2014 — Rated 10 out of 10 by C.A. Zerorez Los Angeles
What do you like about our products and services?

Brian, who came out, was on time and friendly and my carpets and upholstery were cleaned to my satisfaction.
Report a concern   February 26, 2014 — Rated 10 out of 10 by Ann Viersen Zerorez Los Angeles
What do you like about our products and services?

The carpet always looks great, the service tech was polite and efficient. The price is very reasonable.
Report a concern   February 26, 2014 — Rated 10 out of 10 by G.T. Zerorez Los Angeles
What do you like about our products and services?

Friendly, efficient, and above all, clean carpets.
Report a concern   February 26, 2014 — Rated 10 out of 10 by Janie Wolicki Zerorez Los Angeles
What do you like about our products and services?

My kids are a mess! Their carpet was smelly and very stained. It came out beautifully clean and fresh!
Report a concern   February 26, 2014 — Rated 10 out of 10 by Steven Winkle Zerorez Los Angeles
What do you like about our products and services?

The cleaning product is a safe non-chemical application that won't harm my family or pets. There was no chemical smell or residue left on my carpet after the treatment. The service tech was fast, very professional, and didn't mind when I added other rooms to clean above my original estimate. I have already recommend Zerorez to my family and friends and will definitely use them again.
Report a concern   February 26, 2014 — Rated 9 out of 10 by J.C. Zerorez Los Angeles
What do you like about our products and services?

Employees do a good job of cleaning and are courteous and friendly.
Report a concern   February 26, 2014 — Rated 10 out of 10 by Pattie Cordova Zerorez Los Angeles
What do you like about our products and services?

I love our service rep - Keith - and the easy way he explained how everything works. My carpet is super clean now - so much so that someone asked if I got new carpeting!
Report a concern   February 25, 2014 — Rated 10 out of 10 by D.H. Zerorez Los Angeles
What do you like about our products and services?

The promptness, knowledge, and recommendation of your Company, especially from KFI640 Bill Handel, because I know he only endorses what he has tried and believes in. Your technician was very nice and knowledgeable as well.
Report a concern   February 25, 2014 — Rated 10 out of 10 by R.H. Zerorez Los Angeles
What do you like about our products and services?

Smells nice. Quick. Excellent service.
Report a concern   February 25, 2014 — Rated 10 out of 10 by B.L. Zerorez Los Angeles
What do you like about our products and services?

Cleaning was done on time and well, price was right and service technician both friendly and knowledgeable. What more could I ask for?
Report a concern   February 25, 2014 — Rated 10 out of 10 by C.C. Zerorez Los Angeles
What do you like about our products and services?

We love that Zerorez doesn't use any toxic chemicals.
Report a concern   February 25, 2014 — Rated 10 out of 10 by P.B. Zerorez Los Angeles
What do you like about our products and services?

They work! My floors look like new.
Report a concern   February 25, 2014 — Rated 10 out of 10 by D.W. Zerorez Los Angeles
What do you like about our products and services?

Earth friendly products and the stains don't come back.
Report a concern   February 25, 2014 — Rated 10 out of 10 by S.B. Zerorez Los Angeles
What do you like about our products and services?

Clean, safe… kid and pet friendly.
Report a concern   February 25, 2014 — Rated 8 out of 10 by M.K. Zerorez Los Angeles
What could we do to improve?

The tech was awesom, had great customer service, however the equipment was not working well and he was having issues. He came to us to tell us that he wasn't going to be able to finish because he couldn't get the equipment to make any more water... My boyfriend and I had to help him with tools to try to get the stuff to work. Luckily we had the right tools to get the job done but still this should not be happening. The poor tech felt sooo bad that he wasn't going to be able to finish and I think even worse that we had to help. None of which was his fault. He couldn't have been nicer or more professional
Report a concern   February 25, 2014 — Rated 0 out of 10 by C.R. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The technician put too much water into white carpeting and caused it to yellow as it dried, I called and left and voicemail on Sunday 2/23. The carpeting is less than one year old. No one returned my call on Monday so I called back at 12:00OPM and spoke with Debbie. I understood someone would call me back to come out and correct the problem, however, I have had to call back at 3:30PM after not receiving a return call. I was then told that "everyone was busy on calls" and they would have the supervisor contact me today. I am still awaiting a resolution to this problem. Charles Last name removed Phone number removed.
Report a concern   February 25, 2014 — Rated 10 out of 10 by J.T.B. Zerorez Los Angeles
What do you like about our products and services?

Very professional
Report a concern   February 24, 2014 — Rated 0 out of 10 by M.A.C. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I guess we had high expectations?? We were expecting to see like new again? After the cleaning and dried we noticed an orange tint/spot in hall & den area. We had a plastic protector pad in our office. we removed it for the cleaning. the protected area was obviously very clean. We anticipated that once cleaned it would all look the same? After the cleaning, you could still see the difference between the protected area and the rest of the carpet! The rep seemed to be in a rush to get in and out!! When I questioned him on some spots, he claimed it will be OK once dried?? That it was still wet and the nap was in a different direction in that area?? We added the couch to be cleaned and once dry it too still had stain spots. We are having a party this saturday and so it will be to late to try and do anything now???
Report a concern   February 24, 2014 — Rated 10 out of 10 by L.M. Zerorez Los Angeles
What do you like about our products and services?

I like that the products are natural without harsh chemicals. The service was excellent. They went out of their way to accommodate us. The technician was polite and helpful. There was no carpet shrinkage or reappearance of stains after. Already recommended to a neighbor.
Report a concern   February 24, 2014 — Rated 10 out of 10 by D.G.P. Zerorez Los Angeles
What do you like about our products and services?

Alfus (Al) was great! Very conscientious, when we are ready for more cleaning we will request him back. We now know what to expect as far as the size of the truck goes and be ready for it. Luckily it all worked out. Thanks.
Report a concern   February 24, 2014 — Rated 10 out of 10 by C.C. Zerorez Los Angeles
What do you like about our products and services?

they came when they said
carpet person very pleasant, efficient and knowledgeable
carpets look good

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