Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34869 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 8, 2014 — Rated 10 out of 10 by Edwin Roberts Zerorez Los Angeles
What do you like about our products and services?

Always on time, great work - you really get the carpet cleaner than anybody else I've tried.

Report a concern   April 8, 2014 — Rated 10 out of 10 by Christine McCall Zerorez Los Angeles
What do you like about our products and services?

I like your service technician. A very good guy.

Report a concern   April 8, 2014 — Rated 10 out of 10 by H.P. Zerorez Los Angeles
What do you like about our products and services?

Good, prompt service, no residue.

Report a concern   April 8, 2014 — Rated 10 out of 10 by G.G. Zerorez Los Angeles
What do you like about our products and services?

Zerorez gets the carpet clean like the day it was first installed!

Report a concern   April 8, 2014 — Rated 10 out of 10 by D.G. Zerorez Los Angeles
What do you like about our products and services?

I liked how clean my carpets were and how fast they dried after cleaning.

Report a concern   April 8, 2014 — Rated 10 out of 10 by C.F. Zerorez Los Angeles
What do you like about our products and services?

Great service and honest employees.

Report a concern   April 8, 2014 — Rated 10 out of 10 by L.G. Zerorez Los Angeles
What do you like about our products and services?

i love the fact that it is safe for pets and the service was great. However the turn around time on the delivery of our rug extended beyond the 10 days and I had to call to check up. For me this wasnt really a big deal but some people may not be so laid back

Report a concern   April 8, 2014 — Rated 9 out of 10 by R.C. Zerorez Los Angeles
What do you like about our products and services?

Service was prompt and service person was courteous.

Report a concern   April 7, 2014 — Rated 10 out of 10 by L.G. Zerorez Los Angeles
What do you like about our products and services?

Very professional service!!!

Report a concern   April 7, 2014 — Rated 10 out of 10 by K.L. Zerorez Los Angeles
What do you like about our products and services?

Soap free cleaning. Robert did a great job!

Report a concern   April 7, 2014 — Rated 10 out of 10 by A.L. Zerorez Los Angeles
What do you like about our products and services?

very clean carpets. better than all other companies we have used. does not look like 23 year old carpet. Friendly service.

Report a concern   April 7, 2014 — Rated 10 out of 10 by D.S. Zerorez Los Angeles
What do you like about our products and services?

it works! I have been using Zerorez for 5 years and the carpets look better than when I started using Zerorez

Report a concern   April 7, 2014 — Rated 10 out of 10 by L.H. Zerorez Los Angeles
What do you like about our products and services?

Carpet feels soft, chemical free with no strong sent. Furniture protected and walls, Livingston is very careful and thorough. I have used him several times and is great at what he does!

Report a concern   April 7, 2014 — Rated 10 out of 10 by S.B. Zerorez Los Angeles
What do you like about our products and services?

Your technician was very professional, he explained up front what he was going to do and he did a great job!!! I will recommend you you and use you again!

Report a concern   April 7, 2014 — Rated 7 out of 10 by D.T. Zerorez Los Angeles
What could we do to improve?

Our previous Zerorez visit was to correct a not well completed stone cleaning. The operator on the second visit, Robert Keith, did a remarkably better job and immediately elevated our opinion of the company's products and services to a "I'll call them again" level. This time we bought the wooden floor/carpet cleaning special and requested Robert who arrived with Tim. Robert cleaned the carpets and Tim did the wooden floors. Our floors are bamboo without a poly-coating. I had no preconceived idea what the results would be relying on my frame of reference of the previous stone cleaning which was a major improvement and provided a level of trust and confidence about both the Zerorez products and services rendered.

To be very candid, neither my wife or myself noticed any significant differences with our bamboo floors. They didn't look any different than when our housekeeper mops them down. Some of the existing spots (heel marks, etc) were still present and some were removed. While I didn't expect my floors to look like new, I was anticipating seeing something different than what they were.

I increased the order, bought a recommended carpet protecting sealer and had an area rug cleaned but when the bill was presented, I balked at the cost. We negotiated a lower cost and I'm sure I didn't earn any 'brownie points' with Robert but I thought the initial cost was just too high. We should have discussed it prior to the work commencing, but we didn't.

My conclusion is that I would hire Zerorez for carpet cleaning, but I'm leery of other products because I don't think they perform to the same high level as the carpet cleaning process does. Tim worked hard on cleaning our floors and was sweating profusely, but based on the amount of energy he expended, we just didn't see any improvement in the appearance of the flooring and that's to be construed as a reflection on Tim's work. Without sounding callous, knowing what I do now, I wouldn't have bought that wood cleaning service/product. Maybe the process works better on poli-coated hardwood floors, but based upon my experience, I wouldn't recommend it if asked.

If you have any questions feel free to contact me at your convenience.

Best, Name removed

Report a concern   April 7, 2014 — Rated 10 out of 10 by J.S. Zerorez Los Angeles
What do you like about our products and services?

Easy to work with, arrived on time, couch looks great.

Report a concern   April 7, 2014 — Rated 10 out of 10 by Carolyn Murray Zerorez Los Angeles
What do you like about our products and services?

no strong scent afterwards. Just feels and looks clean.

Report a concern   April 7, 2014 — Rated 10 out of 10 by P.S. Zerorez Los Angeles
What do you like about our products and services?

We liked evrything from the cleaning products to Jose who was wonderful.

Report a concern   April 7, 2014 — Rated 10 out of 10 by G. Zerorez Los Angeles
What do you like about our products and services?

Friendly and attentive workers. Very focused on getting the job done in a professional way. Very through in making sure all area are cleaned correctly and that all spots are treated first.

A good team and would definitely recommend them to other companies and other home owners.

Keep up the great work effort and friendly communication style . . .it works!

Report a concern   April 7, 2014 — Rated 10 out of 10 by L.I. Zerorez Los Angeles
What do you like about our products and services?

clean, no chemical smell. very professional, friendly service

Report a concern   April 7, 2014 — Rated 9 out of 10 by C.C. Zerorez Los Angeles
What do you like about our products and services?

I like the technique that you use

Report a concern   April 7, 2014 — Rated 10 out of 10 by Mary Lou Deering Zerorez Los Angeles
What do you like about our products and services?

The young man came in looking clean and pleasant and left the same way. There was no mess, had I known it was that easy to do I would have done it months earlier. Very satisfied.

Report a concern   April 6, 2014 — Rated 10 out of 10 by C.B. Zerorez Los Angeles
What do you like about our products and services?

The carpet is clean with no residue and the dirt spots don't come right back.

Report a concern   April 6, 2014 — Rated 10 out of 10 by S.J.R. Zerorez Los Angeles
What do you like about our products and services?

No soap. No residue. Robert is the best!! Sal is a great new addition to your family.

Report a concern   April 6, 2014 — Rated 10 out of 10 by Carol Massara Zerorez Los Angeles
What do you like about our products and services?

Your Tech(Livingston) was very thoural, and informative. I like the fact that no residue was left on my carpet. He was on time, with the window that was provided for me. I will recommend Zerorez to friends and others. Thank you for great service....Carol

Report a concern   April 6, 2014 — Rated 1 out of 10 by B.C. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

He put to much water on the floor. It took 2 days to dry my floor with the heater on.

Report a concern   April 6, 2014 — Rated 10 out of 10 by H.M. Zerorez Los Angeles
What do you like about our products and services?

Eduardo was very polite, professional, and conscientious in the way that he did his job. We appreciated the "extras" like corner protectors in doorways, towels on our wood floors, and the careful way that he wiped up in moisture on our wood floors as part of his clean-up process. The cleaning process itself was also excellent--our carpets look great!

Report a concern   April 6, 2014 — Rated 10 out of 10 by L.C. Zerorez Los Angeles
What do you like about our products and services?

I really like your representative. Very friendly and quick!

Report a concern   April 6, 2014 — Rated 10 out of 10 by Keith & Cynthia Teruya Zerorez Los Angeles
What do you like about our products and services?

Prompt and always courteous service, no scary chemicals, but most importantly, nobody does carpet cleaning better!

Report a concern   April 6, 2014 — Rated 9 out of 10 by B.J. Zerorez Los Angeles
What do you like about our products and services?

Michael was able to remove a large dark stain (coffee ?) from the middle of my living room
that appeared after the first time you cleaned my carpet 5 (?) years ago. I was considering replacing it but now I think it will be fine for a few more years.


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