- Phone: (949) 387-2222
- Visit Website
based on 35044 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
1. Although I vacuumed I expected the Zerorez rep to vacuum again. I assumed the rep would have a more powerful vacuum cleaner than I have to get into the corners, etc.
2. End result of carpet especially in high traffic area in Den did not meet my expectations considering your on line video presentation and fee. The equipment used in the video was not the one the rep used in my home. It appeared to be a regular steam cleaning vacuum as opposed to the rotating one used in your on-line video
3. I moved a couch in the family room so the rep could clean the carpet where is originally is located. The rep did NOT clean behind it or push it back (very easy to move...remember I moved this myself and I am 70 years old) and clean in front of it. Thus when I pushed the couch back after the carpet was dry I had a distinct line of about 12 inches in width and the length of the couch where the carpet cleaning had been done and where it had not been.
done. This looks awful.
4. I also thought the rep would have auxiliary lighting as evening was falling to enhance his visibility to clean the carpet. After he was done he said, "I did the best I could based upon what I could see considering the lighting. He never asked me if I could bring in a lamp or anything to help his visual field, and I would have been more than happy to do so.
5. The outcome of the carpet cleaning did not convince me in the least that your system is better for example than chem dry and other methods.
6. For the price and online and telephone sales pitch I remain disappointed.
3.
Carpet cleaning is phenomenal - feels good on the feet, have noticed decreased allergies, and your folks have gotten both new and old stains out. I thought the carpet was ruined recently, but now it looks great! Many thanks!
Residue free cleaning
On time. Clean. Livingston had always done a good job
Rob was fantastic. Very diligent very thorough and very proud to work for Zerorez
Use of water instead of harsh chemicals
I wouldn't trust my 40-plus-year-old carpet to anyone except Zerorez. It looks better every time you clean it and we're finally getting all the gunk that has built up by repeated other cleaners through the years. I recommend you often and heartily to all my friends who say how do you keep this old carpet looking so lovely and new.
The non chemicals you folk use and how clean the carpets come out
The carpets are clean and stay clean. Other services leave with the carpets clean and a few days later the spots return.
If you don't get it right the first time, you'll come back until it is correct. We appreciate that.
My carpet looked so very much better after the cleaning, even though it had been cleaned when I moved in last August. It wasn't a good cleaning. I tried cleaning it myself with my rug shampooer, but Zerorez was the best.
end result is great and lasts longer than other cleaners.
Nice polite young man. Did a great job, all stained gone.
The technician (Robert) was great. There is no "upselling", the price was exactly what was quoted on the phone. The carpet looks great, all the stains came out. Overall you achieved "customer delight".
Your tech, Brett, showed up early, explained the work he was going to do. He was very friendly with a great attitude and confident about your product and his work. He asked if we had pets in terms of leaving the door open for the hose and equipment. He asked about spotted areas. After completing the work , he asked me to look at the carpet to inspect the job. I was impressed that he got the carpet so clean. I called Zerorez that afternoon to let them know how pleased I was with not only the product as we are a returning customer, but how impressed I was by Brett. I work in a construction service industry where repeat business is so important. Hard work and a great attitude go a long ways in my book. Thank you again.
The carpets are cleaned very well and Jose is extremely professional.
the dirt and spots are removed and remain removed long after your cleaning
SERVICE AND THE TECH IS ALWAYS PROFESSIONAL AND THE PRICE IS GREAT....
Good customer service, quick appointment booking, friendly staff, efficient cleaning!
COURTEOUS OFFICE, RELIABLE SERVICE PLEASANT & EFFICIENT EMPLOYEES, QUICK DRYINGL
Outstanding quality and sercice.
I only ask for Eduardo Valencia to do carpets. He does a fantastic job!!
Like how my carpet looks and liked your technician, Brian!
Making an apptmt was easy and the person was friendly. The guy who cleaned our carpet was very friendly and professional and the carpet looks great so fat
Be a little more price competitive.
I paid about $250 to have a 15x20 and three areas of about 10x11 cleaned. They looked pretty good right after the guys finished. The larger room had some pet stains that the technician said would come out without any special work. I did pay to have deodorizer applied. The next day I looked at the carpet and the pet stains were worse. Another large stain appeared that was not there before the cleaning. It was an old coke spill stain that had been gone for about five years. (Including after you had cleaned my carpet a previous time. A stain if some type in another room was also worse. I don't know the origin of that stain. The rooms were totally empty as we had moved out if the house.
I called and reported my problem and talked to Roxanne. She said the pet stains should come out and sent another technician out. His name was Gilbert and he told me the pet stains don't come out with your system and told me it was a waste of time to try. He worked on the two other spots and another in another area that was not as noticeable. Those were lighter the next day, but still obvious.
I am upset that the first technician (Robert I believe his name was) and Roxanne said the pet stains would come out but Gilbert was adamant that urine stains would not come out.
So after $250 and two visits from your team, I still had a dirty carpet. That is why I hesitate recommending you. The first time you did my carpet a couple of years ago it looked great. And I did recommend you and in fact used you to get a blod stain out of my father's carpet. That was also a good job by you. So I am in a quandary as to recommending you or using you again.
The only way to make things right at this point is to give me my money back. I am no longer living at the house.
Regards,
Bill Last name removed
Robert is always the professional and can be relied on to do a good job.
ROBERT
My carpets look amazing and so clean! I really appreciated an "english speaking" person that came to my home and he was so efficent, fast and very nice!
Gabrielle and Jose are great!!!!