What our clients think of us!

They don't aggravate my allergies - and your service technicians have all been friendly and knowledgeable

Everything, convienent and great service.

Dennis is the best thing to happen to your company.

Clean my white grout like new. Rugs look great! This is my second time using ZREZ. Thx

Service guy was very professional and made sure I was happy! I have already recommended you to my neighbors. Thank you I'am very happy!

HistoricallyVeryGood. ThisLastTimeNotSo

So far I like how fast the carpet was dry. Also, the carpet appears to be clean and free of the spots that were there before the cleaning. It's only been 4 days since the cleaning and I hoping that the previous spots won't show up again.

Our floors look immaculate! San Gabriel Valley Humane Society

very conscientious employees

prices and wait time are a little long

First I would like to ask "how can I provide feedback until I have experienced the completed dry carpet?"
Your tech, Eduardo, was very efficient and polite.

The clean-up wasn't the right process for the bamboo flooring we have. Still a dull film over
most of the floor. More liquid needed to be used. D. Last name removed

Stairs where they come together did not look clean. Maybe if another tool or instrument was used it would have looked better. Would use you guys again but not on stairs ???? This is the 3rd time I used Zerorez though.

The process seems safe. It was quick, I saw results, your technician was friendly and helpful.

I just had it done, I'm sure that it will be great - waiting to see.

You are always on time, friendly, and do a good job.

Excellent Product and service

Prompt courteous service!

BS"D

the stains come out and stay out

No residual detergents

Brian. He's just the best. So professional and so sweet to my dog!
I like that you do not use soap.

The professional service.

The quality of the professional who does it.

Very likely we like best the wonderful service person I think his name was Dennis and that the carpet looks so clean when done

The carpet tech was professional and did a good cleaning job however I think the prices are a little high. Cleaning three rooms maybe should be $199 but not higher than $240, just my opinion.

Thanks

I appreciate that you don't use harsh chemicals! Your staff has always been very professional.

Great job. Brett was professional, courteous, and efficient; and I am very pleased with the result. The only thing I was dissatisfied about was the pricing. I gave an accurate description of my condo over the phone , and was given an estimate (knowing the price could change depending on stains, etc). The price Brett then charged me was a LOT higher, and when I asked why it was so much higher (he didn't have to move furniture, or even go around much furniture, since I'd moved it before he arrived; there were no stains that needed special treatment, etc), he then reduced the price to about $20 more than the phone estimate. If I use Zerorez again, I will definitely be more assertive about pricing. If you're going to charge me more than the estimate, there should be a reason. It made me think that you'd take advantage of your customers unless they were savvy enough to question the pricing.

Very up front and did what was asked and then some. Thank you.

I already filled out this survey the first time you sent it to me. Here is goes again:
I returned back to the house that you cleaned a few days later, and just like the last time Zerorez cleaned the carpets, they look brand new again. Thank you.

The technicians are clean cut and polite and very knowledgable. I feel very comfortable having them work in my house when I am not home.

Our technician, Larry, was able to remove a large area of set-in blood. I was very surprised that the blood came out as well as it did.