Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34871 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 3, 2014 — Rated 10 out of 10 by P.M. Zerorez Los Angeles
What do you like about our products and services?

The rug looks amazing! there are no more pet stains and it looks brand new. Livingston was professional, friendly and answered all of my questions.

Report a concern   July 3, 2014 — Rated 10 out of 10 by K.R. Zerorez Los Angeles
What do you like about our products and services?

Professional, fast, friendly, organized and the carpets look great!

Report a concern   July 3, 2014 — Rated 9 out of 10 by R.C.K. Zerorez Los Angeles
What do you like about our products and services?

Attention to detail.

Report a concern   July 2, 2014 — Rated 10 out of 10 by V.D. Zerorez Los Angeles
What do you like about our products and services?

Robert was great. He explained the product and service. I am very satisfied with the results.

Report a concern   July 2, 2014 — Rated 10 out of 10 by J.P. Zerorez Los Angeles
What do you like about our products and services?

Our technician did a very thorough job and took his time to get our spots/stain taken care of.

Report a concern   July 2, 2014 — Rated 10 out of 10 by J.L. Zerorez Los Angeles
What do you like about our products and services?

Absolutely outstanding experience! Dennis K. called ahead to let me know exactly what time to expect him. He was professional and extremely courteous. My carpets were filthy due to pet stains, but now they look super clean! I will continue to use your services and have already recommended Zerorez to a few friends. I couldn't be more pleased!

Report a concern   July 2, 2014 — Rated 9 out of 10 by D.S. Zerorez Los Angeles
What do you like about our products and services?

No chemicals and yet the carpets came out nice. My carpet was really soiled and now it looks great.

Report a concern   July 2, 2014 — Rated 10 out of 10 by S.S. Zerorez Los Angeles
What do you like about our products and services?

Justin did an excellent job and was an excellent representative of your company.

Report a concern   July 2, 2014 — Rated 9 out of 10 by G.R. Zerorez Los Angeles
What do you like about our products and services?

prompt and effecient

Report a concern   July 2, 2014 — Rated 10 out of 10 by J.Z. Zerorez Los Angeles
What do you like about our products and services?

clean and fast and very profesional exelent job by tech.

Report a concern   July 2, 2014 — Rated 10 out of 10 by William (Bill) Soqui Zerorez Los Angeles
What do you like about our products and services?

Excellent service highly recommend

Report a concern   July 1, 2014 — Rated 10 out of 10 by R.R. Zerorez Los Angeles
What do you like about our products and services?

You do the job right

Report a concern   July 1, 2014 — Rated 10 out of 10 by N.A.D. Zerorez Los Angeles
What do you like about our products and services?

Dennis did a great job cleaning the travertine floor in my kitchen! It looks like it did the day I moved in! He was very professional and explained the procedure and pricing to me. I will be calling him again to polish my wood floors and kitchen granite.

Report a concern   July 1, 2014 — Rated 9 out of 10 by Peggy Johnson Zerorez Los Angeles
What do you like about our products and services?

I like the good and proper care you provide for oriental carpets/

Report a concern   July 1, 2014 — Rated 10 out of 10 by V.C. Zerorez Los Angeles
What do you like about our products and services?

The gentleman who came over was very professional and did an awesome job.

Report a concern   July 1, 2014 — Rated 10 out of 10 by C.C. Zerorez Los Angeles
What do you like about our products and services?

I have been using and recommending Zerorez for years. Always satisfied with the results

Report a concern   July 1, 2014 — Rated 10 out of 10 by M.L.B. Zerorez Los Angeles
What do you like about our products and services?

The service was perfect. The technician was professional, answered all of our questions and told us what to expect. The carpets came our even better than we expected.

Report a concern   July 1, 2014 — Rated 7 out of 10 by S.T. Zerorez Los Angeles
What could we do to improve?

As my carpet is drying the stains are reappearing. Basically the man said he couldn't get most of the spots out because they had been there for awhile. I had read that Zerorez was good at pet stains and for $$ would take up the carpet and work on the pad and flooring. That was never offered or suggested. He just said he didn't think he could get them out. :(

Report a concern   July 1, 2014 — Rated 10 out of 10 by D.M. Zerorez Los Angeles
What do you like about our products and services?

Prompt, polite, throrough, professional and the service tech's obviously care about doing a good job and careful with the prep and during whole job. Extremely impressive.

Report a concern   July 1, 2014 — Rated 10 out of 10 by Z.M. Zerorez Los Angeles
What do you like about our products and services?

Carpets get amazingly clean and stay that way..

Report a concern   July 1, 2014 — Rated 9 out of 10 by R.M. Zerorez Los Angeles
What do you like about our products and services?

Helpfulness of Larry. I was not aware that the movement of furniture was not included when I originally made the appointment. Unfortunately I only skimmed the email confirmation so was surprized when I reviewed what was to be done. Fortunately, I had already moved most of the lighter items myself because many of them were fragile. That limitation should be made clear at the time of the appointment.
Larry was excellent and very helpful and professional.

Report a concern   July 1, 2014 — Rated 2 out of 10 by D.B. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Did not show on original scheduled date due to truck breakdown. Showed up 1 1/2 late on the reschedule. Broke kitchen tile when leaving. Will never call again as my time is not that expendable.

Report a concern   July 1, 2014 — Rated 10 out of 10 by J.A. Zerorez Los Angeles
What do you like about our products and services?

Fresh smells citrus

Report a concern   July 1, 2014 — Rated 10 out of 10 by A.H. Zerorez Los Angeles
What do you like about our products and services?

good and friendly service techs, carpet comes clean and doesn't take long to dry.

Report a concern   July 1, 2014 — Rated 10 out of 10 by C.H. Zerorez Los Angeles
What do you like about our products and services?

we really like Larry, as he's professional, on time, and always willing to help.

Report a concern   July 1, 2014 — Rated 10 out of 10 by Kathy Durocher Zerorez Los Angeles
What do you like about our products and services?

The technician was professional, friendly and knowledgeable. Most importantly, we have had another service for years and the carpet never looked as good as it does now. We had a problem with a spot coming up and there was no problem at all to have them come out and retreat those spots.

Report a concern   July 1, 2014 — Rated 10 out of 10 by C.H. Zerorez Los Angeles
What do you like about our products and services?

no residue

Report a concern   June 30, 2014 — Rated 10 out of 10 by Tanja Castle Zerorez Los Angeles
What do you like about our products and services?

Carpets always look better than expected and no smells or worries about chemicals. I would never use any other method.

Report a concern   June 30, 2014 — Rated 10 out of 10 by T.W. Zerorez Los Angeles
What do you like about our products and services?

Professional service, on time, neat..Dana did an excellent job..

Report a concern   June 30, 2014 — Rated 8 out of 10 by A.C. Zerorez Los Angeles
What could we do to improve?

You certainly did a good job, but were more than 3 times more expensive than the company I used last year. (You did a better job, but not 3 times better.)


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