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based on 34671 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets looked great and the service was very good. Thanks
It was very easy to make an appointment and great service!
The carpet cleaning went very well, but the grout around the ceramic tile that was cleaned did not get cleaned very well. The technician indicated he thought it was "stained" by years of use, but when I get out my trusty toothbrush and scrub it a little, it comes clean; and getting down on my hands and knees to scrub was what I was trying to avoid. I cannot recommend your hard surface cleaning.
It works. Clean carpets no residue
Pretty much everything.
The technician who cleaned my a area rugs and furniture was very thorough. He did a great job and everything was left clean and free if any kind of residue. I would definitely recommend the service.
Heat no soap, amazingly clean, our carpet looks brand new!!!
I really liked how the product did an amazing job cleaning my showers.
The service technician is very dedicated and responsive. The method makes a huge difference with pet odors.
Good techs, on time and friendly. I truly think your home spotting kit is the best on the market! Thank you!
great service. Friendly. On time. And the carpets cleaned them out really clean
I scheduled more than 2 months ago. We agreed to a 12:00 appointment. I wrote it down. Two days before the appointment, your office called and said the window was 1 to 4. Unfortunately, the cleaning is a necessary part of keeping our home up and clean; but it is very inconvenient and requires planning to do and dry the floors around other household obligations. Robert, our tech, told me that his morning job was in our area and his second (should have be us) job was in Santa Ana. By the time he got to our home, it was 4:45 PM on a Friday. Robert is a great rep for your company as he is a efficient and friendly technician. Your "Zerorez" process is the best, but if I could get the same product and expertise somewhere else, I would. I had a problem last year with scheduling as well. If you want to improve, get another scheduler and prioritize your jobs by which customer schedules first.
Zerorez was professional from the moment I made my appointment until the rep had completed cleaning my carpets. There was no smell, the carpets pretty much dried within two hours and I was given plastic booties to cover our shoes in the event we needed to walk on the carpet to retrieve something from the room. I would use Zerorez again and have already told family and friends how great my carpets look, that the rep was very professional and helpful, he was careful to use plastic shell protectors for each corner wall so that the hose didn't scuff them up (that's HUGE for me), and how quickly he did the job. For two rooms he was done in less than an hour. I would highly recommend Zerorez for all your cleaning needs.
Hal did a great job and was friendly and efficient.
Everything was cleaned thoroughly
I like the technique you employ to clean the carpeting. I've used others in the past and the carpeting does not stay clean for long. Also, the technician (Robert) is very professional and I always ask for him when scheduling my work. I have referred Zerorez to friends and relative as well.
Larry arrived on time was professional and courteous. It was exactly as I expected.
Clean & Green.
The service was on time, fast and very professional.
Not toxic chemicals
Always feel comfortable with technician
Carpets look great
chemical free, great results, very professional and ease of scheduling.
Best carpet cleaning service and equipment I've seen -- hardest working team!
No chemicals safe for my children
and are always on time.
I liked how PROMPT the young man was who came to clean my carpets. So often you're given a time frame...and you wind up hanging around for hours longer. Great cleaning too
Please note that customer Armida Baylon recommended you. Want her to get credit! Thanks
They are natural, and my carpet looks so good and clean afterwards. Although I am not
sure if the dog urine smell is completely gone this time. I will be letting you know on
that one. The service technician was outstanding. Prompt, courteous and very accomodating.
what a beautiful job ZEROREZ does--no left over stains and the carpets look new again.
It has greatly extended the life of our carpets. They look new for at least a year after cleaning. Best carpet cleaning service. Worth every penny.
Fast, efficient, neat, and cleaned up after himself. Also very polite.
I would give Brian an 11 if I could! He went above and beyond with his patience, hard work, courtesy, professionalism, friendliness, and attention to detail. On top of that, our carpets look and feel like new!! Great job, Zerorez!
Lack of residue, quickness of service time and knowledge and friendliness of technician.