Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34871 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 14, 2014 — Rated 10 out of 10 by C.M. Zerorez Los Angeles
What do you like about our products and services?

No soap, effective, great quality work and great customer service

Report a concern   July 14, 2014 — Rated 10 out of 10 by M.J.B. Zerorez Los Angeles
What do you like about our products and services?

It really works

Report a concern   July 14, 2014 — Rated 10 out of 10 by P.T. Zerorez Los Angeles
What do you like about our products and services?

very good

Report a concern   July 14, 2014 — Rated 10 out of 10 by D.P. Zerorez Los Angeles
What do you like about our products and services?

Robert does a great job for us. He's been out here alot.. But for some reason the entry
way to our home is worse than it was.. There was a spot that he worked on but now it is alot
bigger... Can we have someone come out and fix it..

Report a concern   July 14, 2014 — Rated 10 out of 10 by D.J. Zerorez Los Angeles
What do you like about our products and services?

I have always cleaned my own carpeting, however after trying Zerorez about three years ago I am now using your company as the results are better than my own.
Thank you
Deborah Last name removed

Report a concern   July 14, 2014 — Rated 10 out of 10 by Karen Carnahan Zerorez Los Angeles
What do you like about our products and services?

I have a couple of places with silk rugs and your process does not harm them when being cleaned.

Report a concern   July 13, 2014 — Rated 10 out of 10 by A.P. Zerorez Los Angeles
What do you like about our products and services?

Sal was amazing! He spent quality time cleaning all the carpets in our home. He was very personable and a very hard worker! Our carpets look amazing.

Report a concern   July 13, 2014 — Rated 10 out of 10 by I.D. Zerorez Los Angeles
What do you like about our products and services?

Service representative excellent, polite, well dressed and very accommodating.

Report a concern   July 13, 2014 — Rated 10 out of 10 by Matt Sawyer Zerorez Los Angeles
What do you like about our products and services?

Good evening,

I would like to give the service tech 10 stars for such outstanding customer service, and knowledge with the trade.

As long as I get my carpets cleaned with your company. I would love to have Rashad as are service tech.

Thank you again for such great service.

Matt, and Colleen

Report a concern   July 13, 2014 — Rated 10 out of 10 by K.C. Zerorez Los Angeles
What do you like about our products and services?

My rug is clean, no spots and feels soft

Report a concern   July 13, 2014 — Rated 10 out of 10 by Irene Pierce Zerorez Los Angeles
What do you like about our products and services?

The fact that there are no chemicals in your cleaning products to affect my allergies. The touch-up powder and spray bottle are perfect to clean up spots left after a spill, as well as the Zero-stink to freshen the clean up spots. I have 2 dogs who occasionally throw up and a senior mother who spills so after using the diluted powder spray and zero-stink they area cleans up nicely.
Your techs a wonderful. They are courteous and hardworking. They leave my carpets looking new. I used your service on my older carpets and was amazed how new like they were left that I had my brother do his carpets as well. I eventually replaced my old carpeting and also have Zerorez clean my new carpet. I won't let any other company touch my carpet since Zerorez does a superior cleaning which lasts longer than the other guys. I love, love, love Zerorez

Report a concern   July 13, 2014 — Rated 10 out of 10 by B.H. Zerorez Los Angeles
What do you like about our products and services?

The technicians are always so polite, informative and thorough. That is greatly appreciated. Special thanks to Livingston.

Report a concern   July 13, 2014 — Rated 10 out of 10 by M.L. Zerorez Los Angeles
What do you like about our products and services?

Efficient, good personell

Report a concern   July 13, 2014 — Rated 10 out of 10 by J.M.C. Zerorez Los Angeles
What do you like about our products and services?

Efficient. Cleancut and nice technicians. Thorough.

Report a concern   July 12, 2014 — Rated 5 out of 10 by P.R. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The technician, Brett, was very professional. However, the carpet downstairs needs to be redone. The traffic areas are still showing dirt. I used Zerorez spot cleaner on a 1x1 foot and my white towel shows dirt. The carpet was cleaned on Friday, 7/11. I called and left voice messages and also emailed this morning to see if a technician could come out today, Saturday 7/12 to correct the problem. I really wanted it corrected today as we were having a dinner party tomorrow and needed to put the rooms back together. We were very diligent about removing furniture, speakers, lamps, vases, and all objects to help with the cleaning. We do not have the extra time to put the rooms back together and clear it out again, so we are cancelling the dinner party. We would like to have our problem remedied as soon as possible. It was very disappointing that we were not contacted to schedule an appointment or to tell us that coming out today could not be done.

Report a concern   July 12, 2014 — Rated 10 out of 10 by D.A. Zerorez Los Angeles
What do you like about our products and services?

Our carpet is very old and looks better than it has in years since Zerorez cleaned it. It brought out much of the old color that it had lost. All of the satins and spots that have never been removed by other cleaners are gone. Michael, our cleaning person was very nice and efficient and cleaned it in a very timeley manner. Thank you so much. We will surely use your services again. Name removed

Report a concern   July 12, 2014 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

Less residue so stays clean longer.

Report a concern   July 12, 2014 — Rated 10 out of 10 by L.S. Zerorez Los Angeles
What do you like about our products and services?

Fast, friendly, Eco/pet friendly product.

Report a concern   July 12, 2014 — Rated 10 out of 10 by K.P. Zerorez Los Angeles
What do you like about our products and services?

Livingston was prompt, polite and did an excellent job.

Report a concern   July 12, 2014 — Rated 10 out of 10 by D.R. Zerorez Los Angeles
What do you like about our products and services?

Carpet looks and feels thoroughly clean! We are very impressed with the look and feel our newly cleaned carpet. We will call you again when the carpet needs cleaning!!

Report a concern   July 12, 2014 — Rated 8 out of 10 by F.L. Zerorez Los Angeles
What could we do to improve?

I think your employe did a good job. I think sometime he rushed over the tough spots. He was a very co-operative. I think I paid too much money for the little work I had requested. Thanks

Report a concern   July 12, 2014 — Rated 10 out of 10 by Margo Garb Zerorez Los Angeles
What do you like about our products and services?

Carpet stay cleaner for longer than when we have used other companies.
Technicians are super polite and efficient

Report a concern   July 12, 2014 — Rated 6 out of 10 by K.D. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

After the sofa and carpet dried, we noticed a few spots that had been missed. Most of the experience was good, but we did request that ALL of our floors be cleaned (including wood floors) only to discover that the equipment to clean them was not with the technician when he arrived. My husband was disappointed that the fee quoted for all of our floors (including the wood) was the same to clean just the carpet and the sofa. He felt that we were misled.

Report a concern   July 12, 2014 — Rated 9 out of 10 by J.G. Zerorez Los Angeles
What do you like about our products and services?

I want to think the alkaline water treatment is superior to competitive companies.
The service was very good.
Overall, I likely will contact the company for my next carpet cleaning.

Report a concern   July 11, 2014 — Rated 10 out of 10 by B.C. Zerorez Los Angeles
What do you like about our products and services?

Cleaned well. No residue

Report a concern   July 11, 2014 — Rated 10 out of 10 by F.N. Zerorez Los Angeles
What do you like about our products and services?

excellent customer service. Quick response, Great job-carpet looks wonderful every time!

Report a concern   July 11, 2014 — Rated 10 out of 10 by Amy Rangel Zerorez Los Angeles
What do you like about our products and services?

Gil was fantastic and went above and beyond with his service. Thank you!

Report a concern   July 11, 2014 — Rated 10 out of 10 by Robert Toumajian Zerorez Los Angeles
What do you like about our products and services?

Clean carpets with no soap residue. Your workman is the best!

Report a concern   July 11, 2014 — Rated 10 out of 10 by K.S. Zerorez Los Angeles
What do you like about our products and services?

My carpets always come out very clean, the technicians are great and very knowledgeable

Report a concern   July 11, 2014 — Rated 10 out of 10 by M.Z. Zerorez Los Angeles
What do you like about our products and services?

Cleaned our sofa very well & dried fast.


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