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based on 34681 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The results, the time it takes to get the job done, and the professional/friendliness of the person doing the job, (Eduardo).
Good job, nice professional employees.
Very good service technicians. Arrived on rime; reasonable price for the amount of effort put into cleaning the carpets
Easy to schedule, short window of arrival, on time, no chemicals
Professionalism and kindness!
very fast and very clean, beautiful job.
Your technician, Matt Hammond, did an excellent job. No add ons, no hassles. I will be calling you again, J. Sepp
The process was very simple and the technician was super nice and very polite.
The removal of stains and the dryness of the floor after shampo.
I am always concerned about soap and chemical residue. Instead, this time the carpet looked beautiful, and my home is fresh and clean.
Professionism
Was amazed by how clean the carpet and rugs got.
So glad that we did our homework first, and checked into the various methods of carpet cleaning. We contacted the Zerorez company, and we are very pleased with the carpet cleaning job. We are also very impressed with the people who scheduled & confirmed the appointment, and performed the actual cleaning of the carpet and travertine entry way. They are very professional people, who really care about the job they do. Our Zerorez cleaning service rep, was very thorough. They were vary cautious about the timing - for returning the chairs and other furnishings in their places, as our chair legs have large metal taps on them, that would rust the carpet. So we followed their advice, and allowed a generous time, before setting chairs back down on carpet. As an extra caution, I slipped each chair leg into a zip lock baggie, for a generous amount of time. The travertine stone entry way, looks absolutely new. Thank you again.
Missed a few stains
Took several days and several calls to get someone to call back
First time using you. Looks good so far. But my stains always come back so I will see soon.
I had never heard about you bit a furniture store salesman recommend you.
Everything!!
It is clean. No residue. It dries quickly with no "odor" or purfume smell.
Nice guy and all, but seemed not to interested in customer service. did just the exposed area and didn't spot clean high traffic areas . maybe you don't do that? o.k. over all, but seemed like the last guy was better. paid for 5 rooms but the square footage cleaned probably was only equal to $ maybe??
The whole experience is amazing. Carpets end up like new.
Technician was great.
The carpets came out looking like new and dried very quickly after they were cleaned.
I can't speak to your products but your responsiveness and service are excellent. Once the job is complete, I can discuss the quality of the work.
It's all natural, and really cleaned our old carpets. My technician was friendly and helpful, and right on time.
The service was professional, on time, respectful and my carpets look and feel amazing.
Thank you Zerorez
stop charging $15 in excess of the quote for cleaning.
There's no chemical left in the carpet to attract dirt.
You showed up on time, you came when you said you would, the guys were super professional, and my carpet and sofa look great. It was all good.
Lack of residue in the rugs. We like the representative. He was very courteous and helpful.
Green

Stains were not removed. Carpets still looked dirty