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based on 34680 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service and the cleaning process.
Gets clean without harsh chemicals
Cleaning brightened carpets and they dried relatively quickly. Nap on bedroom carpet clearly took on "new life".
Having the same technician come - Sal. Since I have been a customer of Haines & Cross for over 25 years, it's great when you have continuity.
I like the method of cleaning your technicians do. Great job on rugs and upholstery.
Prices could be better!
No soap residue, friendly technicians. Work done in a very timely manner
LIVINGSTONE
Low level, pleasant smell. Thorough, quick job, and excellent cleaning results.
Great service! The service provider was careful and through !!! The carpets were clean !!!!!!
We find your products and services great; excellent customer service, prompt and courteous staff, and the product itself can't be beat.
We did find the price to be quite high. We had a small tile ceramic shower cleaned - was not very dirty - and the price was $180 for that alone. We will happily continue to have our carpets - and possibly tile floor - services done by you in the future, but will make sure to receive an estimate before the work commences. Thank you!
the techs are terrific people!
Your cleaning lasts - spots don't come back like with other processes.
No residue. Carpet looks nearly new.
The product is good, although I liked it better the first time than the second.
Professional service and great results.
I really appreciate the great customer service we received. We had some left-over spots from the initial cleaning, and the manager, Larry Sanders, called and offered to send someone out to retouch. We had moved some furniture after the first cleaning, and there were dark areas where the furniture had been. He offered to give us the return courtesy clean for $99, which we were happy to pay. And, best of all, the carpet looks great now! We have our condo up for sale and were worried the carpet would be a negative, but now, just the opposite!
The cleaning really works and the rugs feel so nice afterwards--not gunky as in other services that clean rugs.
There was no soap residue and my carpet was left clean and soft.
The technician was very knowledgeable, friendly and professional. Seemed to really care about the job he did. It was fast, I was able to get the job done immediately and I appreciated having a special rate as an intro to your services! Thank you ZeroRez!!
Clean products and Edoardo is fabulous
I like the honesty of the service technicians about what stains will come out and which will probably not come out. They are very well mannered.
made problem worse, I will have to hire someone else to do the job. Return my payment immediately
Name removed
Mr. Dennis Smith was our technician. He was so kind and courteous and knowlegable concerning the care of our carpets. One of the area rugs he cleaned was an expensive Oriental carpet. He made some recommendations for a pad to place under the carpet to extend the wear and keep the carpet looking nice. I will most certainly request his services again. He represents Zerorez with professionalism. You should be proud of having him affiliated your company.
So far I'm completely satisfied with your product and your service was outstanding couldn't have been better!
The gentleman that comes to clean is ver professional.
Jeff and Roberts attention to my needs
Efficiently scheduled and actively completed the task to my satisfaction.
So clean like the alkaline water
non toxic
I was very pleased and satisfied with my service and the product this time.