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based on 34885 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It gets the carpets clean. My service representative us prompt and courteous. The process for scheduling is efficient
Jose did a great job cleaning our very soiled cream colored rugs. He was also very professional and extremely nice! I will use Zerorez again and recommend your company to friends and family.
Everything
gets carpets very clean
You're amazing. Show up on time, work quickly, and get out the stains!
It works, and your employees are very nice. Even my dad likes your people, and he complains about everything !!!
Clearly stated estimate, fast work
The service person, Darnell, was exceptional in his service and work.
The carpets really get clean and STAY clean. No residue. Service people are always kind and professional, do good work. They take care to treat house respectfully when working there.
superior quality, no residue
The information I received from Dennis smith the person who cleaned my carpet he was very helpful and polite and knowledgeable about carpet care .
All information was clear and the follow-through was as promised. We're delighted that our carpet seems like new.
Your technician, Dennis Smith was fantastic. Honest, knowledgeable and very capable.
A+ Services.I would highly recommend Zerorez to my Family and friends.
very professional, no chemicals
Doesn't leave a residue or smell
He was prompt, courteous, knew his job well. He took time to explain what he was doing, cleaned up after himself. Also, he was clean with no body odor ( very important )
The carpet guy, Malo was very helpful, knowledgeable about zeroes products, and carpets in general. He had great service and he is a fantastic representative for zeroes.
There is no odor, appears to clean very well and dries relatively quickly.
NON TOXIC, DRIES FAST, DOES A GOOD JOB CLEANING AND ON STAINS
The carpets look great as always, and Daniel did a great job on them.
However, there is a white residue on all of the surfaces near the floor around the entire office. That's never happened before when we've had your services completed here. I don't know what happened this time for it to appear, but it is on absolutely every single piece of our office equipment that is on the floor, including the wood legs and desk in our CEO's office.
If it weren't for the white splash, I would give you guys a 10, and the carpets look fantastic.
Carpet doesn't look any cleaner than it did before cleaning. Tech was supposed to measure area rug before charging for cleaning, that never happened. My research showed your prices were well above others, but I went with ZeroRes because you were highly recommended and I was very disappointed in the quality of the cleaning I got.
You Showed up on time. First name removed Tech was very Professional.
made carpets look clean again.
The product was new to me. It's ok...but I prefer a dry product. The young man was very informative and did a very good job.
My carpet is always restored to it's pre-holiday or post summer condition-- depending on the timing. Thank you!
When I called to make the appointment, the people on the phone didn't ask me about the clearance of the truck for the parking garage so when the truck came, he wasn't able to park in my garage. I had moved all of my furniture out of the bedrooms, which was strenuous, and in the end he wasn't even able to do the work that day because he couldn't park in my garage and he didn't have the portable cleaner. The appointment was rescheduled with the portable cleaner but really many of the stains are still there. I don't know if it was really that worth it for how much of a struggle it was. They definitely need to make sure the people in the office that book the appointments ask tons of questions about a person's set up, especially if you are in an apartment. I didn't know what to expect and was pretty annoyed that not only could the appointment not happen that day and I'd have to move all my furniture back in, but that I'd have to pay extra for the portable cleaner which didn't clean as well as the hose cleaner.
Good prices, efficient service...
I thought I would be shopping for new carpet, it looks beautiful after it is cleaned, thank you.
Products seem great, but the service provided by Daniel was outstanding! Hi work ethics, communication cation and attitude was absolutely above and beyond my greatest expectations.