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based on 34684 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I always think my carpets need replacing until you clean them
Everything! Great customer service and very professional Technician (Jose Osoria). Careful in protecting the walls and did a great job taking out the stains. Thank you!!
My carpet is about 7 months new. We don't wear shoes on our carpet but there are some stains that needs to be removed. The initial clean was great but only after a week, the stains started lifting. I was disappointed as I have used other companies on older carpet where the stains didn't come back.
Marcel is very knowledgeable and polite. He really knows his stuff.
Professionalism and care of my home.
I like the natural components. My husband is allergic to perfume and Zerorez makes it easy to clean floors and carpets without an allergic reaction. Personally,I just about swoon when I see my travetine tile look like the day I move into my home. It is great.
Excellent service> Carpets are perfectly cleaned
Great cleaning job, quick and efficient!
No chemicals. Professional attitude by Brian.
Believe in the process of deep cleaning without soaps and additives. Robert's services, diligence and honest assessment of what is needed....or not, is trusted and appreciated.
I love the fast drying time of zerorez and I love how clean my carpets are afterwards. They look like new and I have two dogs. Robert, the the technician that does my carpet is the best. He sees what needs to be done and if I need something extra for the carpets he lets me know. He is very meticulous in his work.
Great service, friendly staff, wonderfully effective cleaning!
Our technician was on time, courteous and did a thorough job! Thank you!!
Zerorez provides the best service and guarantee out there. My carpets look amazing.
Professional and knowledgeable cleaners
I love the way my carpets have always turned out and the gentlemen who have come to my home have been very careful with my furniture and very professional.
Personable/capable tech, arrived on time, did a good job, charged me less than the estimate
Clean, no detergent therefore no detergent residue, environment friendly. Friendly and knowledgeable technician.
We have always been VERY happy with Zerorez, but this time the technician did not show up on the day he was suppose to show. Also, when the company rebooked us, we asked the technician to move only 2 chairs when he did the rooms. We did not check until he had left and the two chairs had not been moved. Also, there was a stain that did not come out that we felt should have. In fairness, maybe it would not have, but we felt the two technicians we had come to the house before would have made us aware of it. We have had our floors done by Zerorez probably 4 or 5 (more than once by the same technician) times and we were always very happy before - just disappointed this time.
Brown out problem. Coming out the 15th to use proper product
I felt that the job was performed very well and I like that the products are green.
Quick, efficient - and in the past have noticed the carpets are cleaner longer than when I use other services
Products used, quality of service
I like the fact that Zerorez uses only water on my carpets and area rugs. I can honestly say that my carpets look like new, and stay looking great. I don't get a "walk pattern" of dirt since no detergent was used. Darnell was so polite, friendly, and professional that I will ask for him again.
Prompt arrival.
Clean/Friendly Techs
-Never showed up for original appointment
-My wife had to continue to tell the technician to redo certain areas of the carpet that were extremely stained
-Zerorez does not move ANY furniture, even light pieces
-CSR promised a credit due to failure to show up to original appointment, technical wasn't given this info when he prepared the bill
-Technical was given wrong street name (Harbor instead of Harper). My wife had to correct this information and as a result, he showed up at the end of the 2 hr appointment window.
**VERY disappointed in the quality of service. Will never use your company again.
Friendly service, on time and the end product is great
Technician was friendly and helpful and he arrived timely. However, I did not get a receipt for the services emailed as stated. Please send receipt.
Brendan was on time and did a very thorough job!
Easy, quick, professional, cost effective