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based on 34885 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that the technician's work for the company and not contracted out. They always do a great job and I have recommended them to all my friends and family. Brian was great and worked very hard and my tile floors look great.
thanks,
barb
CLEAN, CHEMICAL-FREE
They seem to get tough stains out such as pet urine, wine, etc.
How clean my carpets were when the whole process was completed.
The technicians are very knowledgeable of carpets and cleaning processes. They are always dressed very nice. THe carpet looks great afterwards.
Prompt , friendly and professional and reasonably priced service!!
Very very happy with my service and will be a returning customer!!!
On time and did a great job!
I like that you always seem to be able to get to me within a few days.
Everything!
Excellent Job.
The 9n line communication vs the phone communication vs the in-person communication should all be cohesive.
The value
The price
Very professional
Service was right on time, with a phone call first. Service person was friendly and professional. The carpet turned out really nice, although it stayed wet way longer than expected., it was still damp the next day.
Non toxic. Healthful. Works great!
Friendly, knowledgeable staff made a huge difference because this was my first time getting carpets cleaned.
The technician was on time, and did a good job. Very pleasant and professional.
The carpet that we have is about 14 years old; it's hotel grade and made to take a lot of use/abuse. But it needs help periodically, and Zerorez brings it back up to great condition which keeps it going. There's no chemical smell, no residue or dingy look.
the spots did not return like normal cleaning
I've been using Zerorez since the company started. It's the only company I trust to clean and preserve my carpets and floors.
Zerorez is everything, and more, that it is advertised to be! The product/process (and most importantly the technician Robert) extended our previous carpet be at least 2 years.
Very professional employees.
environmentally friendly, professional staff.
You say no chemicals or soapy residue in cleaning fluid
Darnell was amazing at cleaning our carpets and tile. Very professional and polite. Told us all about the products and how the cleaning works. We are very satisfied with his work. Very nice young man and he made sure we were happy with the job he did.
I have white carpet. The tech did his usual great job. But now I have a brown stain coming up in some areas
Send email confirmation with quoted price after customer calls in to request services.
Dennis Smith was the technician. He was very professional and informative. The products plus the additional pet urine spray did a great job. I was called 30 minutes prior to his arrival, which I appreciate. I have used Zerorez before and will again.
Your technician was excellent, very thorough and gave excellent options with my area rug
think about having commercial fans that are hooked up for an hour to speed up the drying process.
Surprised only one technician arrived at my home. This could be a security issue for your staff - moving furniture, etc.
Training to inquire of the homeowner regarding moving furniture to clean and then moving it back.
Automatically providing booties and furniture plastic squares.