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based on 34885 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They work!
For the same cost I paid to have my carpets cleaned with Zerorez, my former carpet cleaner actually moved the furniture and cleaned underneath. I did not pay extra to have furniture moved or lifted by the Zerorez technician.
He did a great job and was very friendly.
Darnell was a wonderful representative for Zerorez as he loves working for your company and explains what will be done and how we should try to stay off the carpet until it dries. He proceeded with care and plans for how he would proceed from the point furthest from the front door working backwards to the front and then down the hallway to the two bedrooms. He willingly added a recliner to our invoice and proceeded to clean that before tackling the carpets. They look amazing and all of the stains are gone - especially in the master bedroom. My husband is very handicapped and has to ride his scooter to the bathroom so that area was very, very stained - it looks great now!
We are very pleased. I would like to have some business cards with Darnell's name on them so we can share your company and him to friends and family. Thank you so much!
The orange smell versus chemical, friendly and helpful service man and overall job satisfaction.
Our carpet and couch looks and smells great. One complaint from my husband: one of the couch cushions was not completely cleaned at the edge seam. it is a very difficult area but also highly used when lying down.
I like that you don't use a bunch of toxic chemicals and my carpet smells like citrus after it is clean.
Your cleaning products really get carpets clean, they do not smell and it works very quickly.
Robert, your service technician is amazing!
Thank you.
Name removed
results
The work is excellent leaving the carpet extremely clean and quick to dry. Serviceman is very knowledgable .
My carpet looks great, I like that there is no soap. I also have a protective spray used to help keep my carpet clean. The overall experience was friendly and professional customer service.
Product and services are 1'st rate. Cost are fixed. There are no hidden fees, or attempts to "sell" extras. Personal are on time, professional and courteous, including on the phone. In other words, if there is a "business model" to be used as an example Zerorez does everything right and I have never had even had the slightest bit of dissatisfaction in the half dozen times (or more) that I have used their services.
No chemicals.
I really appreciate the fact that your products are environmentally friendly and my rugs and upholstery get really clean! Your service technician was also committed, friendly and professional.
The man who came was polite and knowledgeable.
There were several areas on the tile that did not get cleaned thoroughly, most prominently in the kitchen behind the stove (we moved the stove out so it could be cleaned) and in the edges where the tile meets the cabinets and sink. There were also other corners in the house that were not cleaned as I would have expected. How can you make it right? If your machine does not get the grime, then the person cleaning should do it by hand after the machine just like I did when he left. It was a waste of $340.00 and to top it off, the technician was having troubles with his phone so the only payment he could take was a check. So I got no credit card points and not a completely cleaned tile!
Very friendly tech who was honest, thorough, and did a great job!
It was so clean without leaving a chemical!
No Soap! And the technician, Alex, was great!
The guy who came was great.
Adjust price to size of room and whether or not furniture had to be moved.
I have an 8 month old baby he's starting to crawl and I didn't want him to breath in any chemicals.
Your technology is cutting edge. I have used you before with great results. I am a person with allergies and I like to stretch on my rug. Knowing my rug is clean and without chemical residue makes me feel safer. Thank you.
All of it!
Fast, friendly and efficient service!
Sal was very professional and knowledgeable. He was also very friendly and efficient. I hope I can request him next time I need service. GREG AXTEN
Sal was great--friendly & thorough--& our carpets are much cleaner & softer than when other companies have cleaned it!
Robert was very hard working and went out of his way to handle some of our carpet issues
Robert, my technician was superb. Knew the ins and outs of the business which only comes with experience. He was friendly, responsive and gave great customer service.