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based on 34885 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No residue, really gets the carpet clean
Cleaned by natural water and heat. No detergents.
Fast Clean Reasonable Cost
I appreciate the professionalism of everyone I have ever dealt with in the company, from the receptionists to the actual technicians. Scheduling is very easy; I receive a reminder; the technician calls when on the way and always within the time window I had been given. The cleaning services are very thorough and respectful of my time and my possessions. I always recommend Zerorez to friends and family.
I like that your cleaning system is a green product. I also appreciate that your technicians work at getting the water removed from the carpets as well. They do an overall good job.
Very clean and the service was excellent
Easy to schedule and our carpets look new again!
The carpet comes out spotless & stays clean longer. Technician friendly & professional (Robert)
I appreciate the professionalism from the staff and technicians. It's always a pleasure!
Excellent service tech, Dennis
The carpet looks exactly the same and if not worse in certain spots. We were very disappointed. We thought our carpet would be clean, and most stains dealt with and that was not the case. Paying what we paid we expected what we were guaranteed . We will not be using Zerorex again and will recommend to our friends not to use it.
NICE. CARPET LOOKS GREAT.
The fact that you don't use chemicals, the prices are reasonable, and the technicians are professional / honest.
You removed spots/stains that others could not.
Jose was prompt and explained the process very well. I told him that I have two kitties that will be in hiding and probable very scared. He made sure that the door wasn't so wide and it would be safe. My carpet is sooo clean and it dried in about three hours. This was my first time using zerorez and I won't use anyone else from now on. Jose was very efficient and made it a wonderful experience!
Straightforward. Gave good advice on carpet and floor care.
Quality product but somewhat pricey.
Cleans my carpets very good. I like that Livingston will
fit me in at the end of his day if I need a quick clean
Brian did a great job in explaining what he needed to do and left the carpet in great condition after.
Well informed, courteous, he did a wonderful job on my pet stained carpet. I will only use zerorez from now on.
We have been using your services for years. It is definitely the best way to clean carpets...stains do not reappear. We have had the same service man for the last couple of times and he is courteous and does a very professional job.
always on time doing the best under adverse situations
Although the carpets were cleaned very well, I feel that the price Zerorez charged this time was outrageous for the task. My husband, who is very ill, handled the payment and was not told of extra charges for pet urine ahead of time. He feels as though he was taken advantage of.
Very pleased. Old stains out!! tech Brian was very nice.
Dennis Smith was fabulous, very professional and did an excellent job. Based on his performance, I would recommend HIM. Based on the performance of the office staff and scheduling personnel, I would say DO NOT use Zerorez. People in the call center were were unprofessional, not very bright, unable to track a conversation and provide responsive answers, and each successive person was clueless as to what the prior person had said. It was a very frustrating experience -- a MAJOR customer service overhaul is needed.
They smell wonderful, and you take the dirt out. Only thing different from the company I used before, it took much longer for my carpet to dry.
Quick and clean. fast drying.
The carpets look like new-the horrible coffee stain is gone and Jose was very professional!
Professional friendly service

Carpets came out better than expected and the service provided was exceptional