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based on 35231 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
i am very disappointed as I wanted blood spots removed from my bedroom carpet and they are still there. This was the only reason I hired your company as my living room and hall way carpet have been replaced the past year so needed minimal cleaning. What can I do about my bedroom carpet - which is more than 20 years old. Can you suggest anything I can do to fade the blood spots which were the result of an accident.
Name removed
Carpets did not get clean. Grout showed discoloration. Tiles were not cleaned evenly.
Great cleaning job on my carpets - no sticky residue, fresh smelling and restored pile. Have now used Zerorez for the last 3 years.
Cleaning without residue. The volume discount is nice, technicians are always on-time and professional.
The service technician provided a profession, friendly, and detail oriented cleaning procedure.
Prompt, thorough & efficient
excellent service.
Great service but damage to floor and outside. Waiting to see how re-imbursement goes. nice, honest man, we will see what happens
I love the great the carpets look when they are done. Especially after they dry and the house looks so clean! Thank you Zerorez!
Dennis was very professional, called when he was "on his way" which was very much appreciated
Great service.
Service level is excellent and carpet looks like new
Carpets are truly cleaned with no residue and technicians always professional!
Excellent customer service and carpets look like new after cleaning.
Alex was outstanding in explaining exactly what he was going to do to help us get the carpet the cleanest.
Tech was very polite
Kid safe. No harsh chemicals
The carpet so far has not wicked back its old stains and looks good!
Marcel is great. Very professional. Quality of service and outcome is awesome
The technician, Sal was friendly, knowledgeable and very thorough! My carpets and tile look brand new.
no water used or injected into the pad. fast drying.
you do a very nice job
Carpets seem very clean. Professional service.
Service was timely, quick and thorough. The carpets dried quickly and look like new. Thank you!
I am a repeat customer I will have to tell you the last young man you sent to our home was
especially good took his time and did a great job.
Very poliet, keep me updated on scheduling. Thank you.
Guy that came out was great!
Your patented process is miraculous! It gets all the dirt out and doesn't leave any chemical residue. The carpet in my apartment is 18 years old but it cleaned up beautifully. I am so happy. Your employee called 10 minutes ahead to say he would be here at 10 am and he arrived on time. He did a great job and was both friendly and professional.
I like the quality of product, and the friendly and professional servive
I was mis-informed by your front/receptionist female (young lady) on the phone, who gave me wrong information by 80%. Her communication was wrong for the most part. On the day of arrival I and my staff were highly stressed and frustrated due to this wrong information. While I did like the quality of your cleaning with PH water and that was the only reason I hired you. I was highly disappointed and discouraged about your front office staff communication and follow through. Please pay attention to this.