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based on 35028 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My appointment this past weekend was scheduled between 8:00 a.m. and 10:00 p.m. I received a call from Marcel, my technician, promptly at 8:00 a.m. to inform me he would be there within the half hour. He showed up on time, was courteous and polite. I had waited way too long to have my carpets and rugs cleaned, but Marcel did a thorough job, paying very attention to detail. Everything feels shiny and new, the bottom of my white socks are clean again, and I am a very happy customer. Zerorez never disappoints!
Great service wonderful results. First name removed
Fast and friendly service. You rock!!!! "ZEROREZ"
Nice service and products seem good, I can tell more when carpet is vacumn
as to the cleanliness of the carpet. So far carpet looks good except one area
of the dining room area rug. I will call Zerorez to please come back and go over a small
area of this carpet. I would you Zerorez in the future.
Eco-Friendly and technicians like Robert who know how to clean my old carpet to look new again!
Carpet feels amazing again!!!
you get the spots out and they don't come back...the carpets and tiles are really clean and the drying time is only a few hours
I think it would be better if there are two people instead of one performing the Carpet cleaning. One person requires to move furniture so that all the areas are covered and cleaned.
Your employee was very polite and no complain.
Safety, nontoxic products. Rashad was well informed, courteous, helpful and did a great
job! He called about 20 min. before arriving which gave me time to get my kitties into a 'safe' room. He also took precautions to address my concerns (e.g. baseboards, wood floor and wood legs of furniture). THANK YOU RASHAD AND ZEROREZ!
Carpet always looks great and Robert does a great job.
The first time I used Zerorez the guy did an outstanding job. My carpet was a mess and he really spent a long time working on it. This last time, the guy didn't work as hard. My carpet was a mess again, but the first guy did a much better job. I will use Zerorez again but hopefully I will get someone who works a bit harder. That first guy makes the others look bad :)
I love the technician I had, Robert Keith, so professional and thorough
Punctual, friendly, efficient and excellent delivery of service!
My rug is old but u advertise u guarantee of I'm not happy I don't pay , so when spots reappeared within the 30 day money back guarantee I called to request a refund.. Instead you sent out another tech and he insisted that the spots were new ones.. When I tried tell him no he got defensive and I got defensive arguing about who was right!!!. I'm sorry but his customer service sucks!! And if I'm still not happy in 30 days, well let's see how well the company's customer service will be.
Our carpets looked fantastic. . .
No chemicals, very friendly and knowledge staff, extremely considerate of my home and furnishings.
Great customer service and well trained technician that was efficient and excellent.
Daniel was so professional and helpful and pleasant. His work was also excellent. Great service all the way around.
The seal is great. No water penetration after 30 minutes. The shine looks great. However I was disappointed that at the price you chsrge you could not remove stains. And there WERE still some streaks in the finish that I didn't see until after he left. I was able to get them out pretty easily with terry cloth so no big deal. The real test will be how long the seal lasts. This was just completed yesterday.
It made all the difference in getting my house up to speed with cleaning both carpets and stone flooring. Dennis Smith technician was great with explaining and follow through. He was very professional.
All... And Good employees!
on line appointment request. quick follow up from OC office. Professional and focused technician.
Beautiful results, with not chemicals.
The carpet is always so fresh and clean after zero Rez, and looks wonderful!
Great response time and the Tech was very polite and informed. Had tile, grout and carpets done. Keep up the good work, Zerorez!
The carpets look great.
Quick, clean
No residue or stickiness
The carpets are very clean, and they stay that way! Simple as that! And all the techs who came both times were personable and professional. I will keep using you and recommending you to friends!
As always, Marcel did a terrific job! He is courteous, professional, friendly, and, most importantly, thorough. I can appreciate why Zerorez uses Marcel to train new employees.