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based on 34885 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service was excellent.
Excellent results - friendly, knowledgeable people.
The service person you sent was great
The young man was very professional.
Carpet gets cleaned and dries quickly without harsh chemicals. Robert did an amazing thorough job. He was meticulous and even educated me on the product. He had a great attitude the whole time.
They work! My stairs looked like new carpet. Amazing. The carpet throughout stays clean looking much longer than other companies I've tried.
The stains are out of the carpet!!! Actually my husband thought we should move to hardwood floors because the carpets looked so bad - but after your appointment they look like brand new again - thanks so much - if you look at my history, we're faithful return customers for several years
It smelled good not at all like cleaning products and the cleaning was amazing! There was a spot I didn't think would come out and now it doesn't even look like it was ever there.
No chemicals, good service
My carpets are so clean and the man was so nice!
Your staff is always professional, friendly, and courteous and does a fantastic job of cleaning our carpet!!
We have used your services twice. Both times we had Alex as your rep. Both times we were completely satisfied. Thanks again for your services.
The technician did a great job!
The end product is just what I wanted and the promptness was greatly appreciated.
Thank you
Quick. Efficient. No strong smell afterwards.
Robert Keith was great. Second time I have had him come out.
No suds or residue left in carpet
I had used a big name carpet cleaning company for years and the stains always came back. One day I heard the advertisement for Zerorez and decided to try it. I've never gone back to the old carpet cleaner because Zerorez was able to remove stains that had been in my carpet for years. I was so impressed with the results that I no longer use any other company than Zerorez.
I have used zerorez on about 12 occasions. Unfortunately this time the carpets just never came up as clean as usual. Ironically this was new carpet that had never been cleaned before.
You do a good job your efficient and always on time
Show up on time and great job
Robert Keith provided excellent service. He explained what he was going to do and then completed everything needed in a very professional manner. He cleaned our carpets and restretched them where needed. Excellent job, and our 14 year old carpets look as good as new.
the rugs are cleaned quickly and beautifly
The first thing that attracted me to your product was that it was completely natural using the alkaline water to clean leaving zero residual unlike other chemical types of carpet cleaning options.
Not very much got moved
Brett did a great job and had an excellent attitude. He showed up right on time, too. The carpets and kitchen floor look fantastic. I liked that Brett had shoe covers for us to use while the carpet was damp.
no chemicals, no smell, clean process, minimal water on carpets.
Eduardo made my carpets look like new. However, when I made the appointment, I was told that the charge would be $199 for 2 bedrooms plus one chair (the special was to get two areas cleaned and the third was free)) When I was presented with the bill, it was actually $214. The extra $15 I was charged was for "water treatment fee". That makes no sense to me, nor do I like that the additional cost was not mentioned when I made the appointment. I do appreciate that I was given shoe protectors to wear but they should have also been worn by Eduardo. He tried to clean up the footprints on my hardwood floor especially in the hall between the two bedrooms, but it didn't work. I'm still trying to remove the prints. I hope that they're not there permanently.

They seem to work. Carpets looked great after cleaning.