Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34885 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 13, 2016 — Rated 10 out of 10 by P.S. Zerorez Los Angeles
What do you like about our products and services?

They seem to work. Carpets looked great after cleaning.

Report a concern   June 13, 2016 — Rated 9 out of 10 by D.R. Zerorez Los Angeles
What do you like about our products and services?

Customer service was excellent.

Report a concern   June 13, 2016 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

Excellent results - friendly, knowledgeable people.

Report a concern   June 13, 2016 — Rated 10 out of 10 by C.G. Zerorez Los Angeles
What do you like about our products and services?

The service person you sent was great

Report a concern   June 12, 2016 — Rated 9 out of 10 by M.S. Zerorez Los Angeles
What do you like about our products and services?

The young man was very professional.

Report a concern   June 12, 2016 — Rated 8 out of 10 by S.P. Zerorez Los Angeles
What could we do to improve?

Price

Report a concern   June 12, 2016 — Rated 9 out of 10 by R.M. Zerorez Los Angeles
What do you like about our products and services?

Carpet gets cleaned and dries quickly without harsh chemicals. Robert did an amazing thorough job. He was meticulous and even educated me on the product. He had a great attitude the whole time.

Report a concern   June 12, 2016 — Rated 10 out of 10 by H.N. Zerorez Los Angeles
What do you like about our products and services?

They work! My stairs looked like new carpet. Amazing. The carpet throughout stays clean looking much longer than other companies I've tried.

Report a concern   June 12, 2016 — Rated 10 out of 10 by Millie Christie Zerorez Los Angeles
What do you like about our products and services?

The stains are out of the carpet!!! Actually my husband thought we should move to hardwood floors because the carpets looked so bad - but after your appointment they look like brand new again - thanks so much - if you look at my history, we're faithful return customers for several years

Report a concern   June 12, 2016 — Rated 10 out of 10 by M.R. Zerorez Los Angeles
What do you like about our products and services?

It smelled good not at all like cleaning products and the cleaning was amazing! There was a spot I didn't think would come out and now it doesn't even look like it was ever there.

Report a concern   June 12, 2016 — Rated 10 out of 10 by P.B. Zerorez Los Angeles
What do you like about our products and services?

No chemicals, good service

Report a concern   June 12, 2016 — Rated 10 out of 10 by Lila Vornbrock Zerorez Los Angeles
What do you like about our products and services?

My carpets are so clean and the man was so nice!

Report a concern   June 12, 2016 — Rated 10 out of 10 by Cheryl Alberola Zerorez Los Angeles
What do you like about our products and services?

Your staff is always professional, friendly, and courteous and does a fantastic job of cleaning our carpet!!

Report a concern   June 11, 2016 — Rated 10 out of 10 by L.G.C. Zerorez Los Angeles
What do you like about our products and services?

We have used your services twice. Both times we had Alex as your rep. Both times we were completely satisfied. Thanks again for your services.

Report a concern   June 11, 2016 — Rated 10 out of 10 by L.D. Zerorez Los Angeles
What do you like about our products and services?

The technician did a great job!

Report a concern   June 11, 2016 — Rated 10 out of 10 by M.J. Zerorez Los Angeles
What do you like about our products and services?

The end product is just what I wanted and the promptness was greatly appreciated.
Thank you

Report a concern   June 11, 2016 — Rated 10 out of 10 by E.O.T. Zerorez Los Angeles
What do you like about our products and services?

Quick. Efficient. No strong smell afterwards.

Report a concern   June 11, 2016 — Rated 10 out of 10 by R.S.S. Zerorez Los Angeles
What do you like about our products and services?

Robert Keith was great. Second time I have had him come out.

Report a concern   June 11, 2016 — Rated 10 out of 10 by A.B. Zerorez Los Angeles
What do you like about our products and services?

No suds or residue left in carpet

Report a concern   June 11, 2016 — Rated 10 out of 10 by Roxanne Beltran Zerorez Los Angeles
What do you like about our products and services?

I had used a big name carpet cleaning company for years and the stains always came back. One day I heard the advertisement for Zerorez and decided to try it. I've never gone back to the old carpet cleaner because Zerorez was able to remove stains that had been in my carpet for years. I was so impressed with the results that I no longer use any other company than Zerorez.

Report a concern   June 11, 2016 — Rated 8 out of 10 by P.E. Zerorez Los Angeles
What could we do to improve?

I have used zerorez on about 12 occasions. Unfortunately this time the carpets just never came up as clean as usual. Ironically this was new carpet that had never been cleaned before.

Report a concern   June 11, 2016 — Rated 10 out of 10 by Amy Gadacz Zerorez Los Angeles
What do you like about our products and services?

You do a good job your efficient and always on time

Report a concern   June 11, 2016 — Rated 10 out of 10 by R.G. Zerorez Los Angeles
What do you like about our products and services?

Show up on time and great job

Report a concern   June 11, 2016 — Rated 10 out of 10 by Bob Clarke Zerorez Los Angeles
What do you like about our products and services?

Robert Keith provided excellent service. He explained what he was going to do and then completed everything needed in a very professional manner. He cleaned our carpets and restretched them where needed. Excellent job, and our 14 year old carpets look as good as new.

Report a concern   June 10, 2016 — Rated 10 out of 10 by J.L. Zerorez Los Angeles
What do you like about our products and services?

the rugs are cleaned quickly and beautifly

Report a concern   June 10, 2016 — Rated 10 out of 10 by Patricia Malvica Zerorez Los Angeles
What do you like about our products and services?

The first thing that attracted me to your product was that it was completely natural using the alkaline water to clean leaving zero residual unlike other chemical types of carpet cleaning options.

Report a concern   June 10, 2016 — Rated 6 out of 10 by P.B. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Not very much got moved

Report a concern   June 10, 2016 — Rated 10 out of 10 by V.P. Zerorez Los Angeles
What do you like about our products and services?

Brett did a great job and had an excellent attitude. He showed up right on time, too. The carpets and kitchen floor look fantastic. I liked that Brett had shoe covers for us to use while the carpet was damp.

Report a concern   June 10, 2016 — Rated 10 out of 10 by J.S. Zerorez Los Angeles
What do you like about our products and services?

no chemicals, no smell, clean process, minimal water on carpets.

Report a concern   June 10, 2016 — Rated 9 out of 10 by G.L. Zerorez Los Angeles
What do you like about our products and services?

Eduardo made my carpets look like new. However, when I made the appointment, I was told that the charge would be $199 for 2 bedrooms plus one chair (the special was to get two areas cleaned and the third was free)) When I was presented with the bill, it was actually $214. The extra $15 I was charged was for "water treatment fee". That makes no sense to me, nor do I like that the additional cost was not mentioned when I made the appointment. I do appreciate that I was given shoe protectors to wear but they should have also been worn by Eduardo. He tried to clean up the footprints on my hardwood floor especially in the hall between the two bedrooms, but it didn't work. I'm still trying to remove the prints. I hope that they're not there permanently.


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