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based on 34886 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Marcel (I think was his name) was great and took the time to explain everything and worked very hard and got out all my stains.
Everything...customer service, price, and results are unmatched.
Excellent job
Carpets are clean and stay clean - spots are gone and don't return
I like your promotions. My carpets are in great shape after eleven years because you are the only carpet cleaners I use. Your Technicians are very responsible and considerate.
Quick drying, low residue, nice technicians.
I will always use zerorez. The service people are prompt, professional,and knowledgeable. That always do a great job. We've had Marcel a couple of times and will always request him in the future. What a great representative for your company!!
It's personable, thorough and competent.
Clean, easy and fast!
Very efficient did a great job. Thanks
Eduardo
quick, efficient, timely and well done
The results after cleaning exceeded my expectations. The grout and tile came out like new after I
had tried to scrub it so many times. I also like that you use chemical free products and
the cleaning solution smells very clean. Also, Eduardo, showed us how the floor would come
out before he did the rest of the floor. He did a wonderful job and was very courteous.
I will definitely recommend your service.
Fast, easy, no detergents. Great job of cleaning carpets
Very professional. Good cleaning.
My carpet always looks great and the service is great!
prompt and excellent results
Very pleased with the outcome of the carpet cleaning. Technician reviewed expectations before starting. He did a test on the tile grout so we could decide whether to go ahead with the cleaning and sealing.
Friendly and great service.
Thorough carpet cleaning - thanks!
Your company was recommended by our neighbors. We gave our name & number to whoever serviced Berkery's home in San Juan Capistrano. It took the office at least 6 weeks to call us to schedule an appointment.
Then when we were scheduled, I was told the serviceman would arrive between 8 and 10am. I asked when the first appointment was, and was told mine was the first. I questioned why the first appointment of the day has a two hour window.
I was not happy with the office and had decided to not use your company again.
What changed my mind was the serviceman that came. He was very nice and did a very good job. He saved a customer for you.
Serviceman was cleanly dressed and very nice . Did good work too. Very happy!
Excellent service.
I rated you based on previous service. This last visit was much less satisfactory, as I stated previously. In the past, furniture was replaced with paper coasters under the legs, extra time given to spots (one is still there), and more surface covered. This cleaning was completed in an hour and I am seeing scrapes on the walls that I don't believe were there before. I could be wrong but they look new.
Excellent, professional service performed in an efficient and courteous manner.
My rugs have never been cleaner
Clean fast and professional
My shag carpet was thoroughly clean after Zerorez did the job. Was told they sprayed something on carpet first and then cleaned with water. No smell or residue at all. They came at the time indicated and stayed until job was complete.
Courteous, capable, energetic representative (Daniel is the greatest!); and use of pure water -- no soap to act as a dirt magnet!
I have always been extremely pleased with the end results.
The technicians have always been prompt and courteous. I have used your service for over 10 years.
Since I did not have a fourth area to add for free in the promotion, I thought the area rug in my living room should have qualified. When I mentioned that, my service provider stated it was not possible, but it was a $50 value, so he discounted that from the protestant I added to trooms. However, he did not tell me the cost before he did the work. I suppose, I should have asked for the price, but I didn't think that an 8 x 10 rug would cost almost 3 times as much to clean as an entire bedroom. I was hit with a bill for $383 for work that I think was worth about $290. Why can homes with 4 rooms have their carpets cleaned for $250, while my home with only 3 rooms and an area rug costs $359? I don't think that is really fair.
Effective cleaning and friendly service people.