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based on 34886 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very communicative - appreciate the call the day before confirming time, appreciate the 30 minute notice prior to arrival - invoices are in agreement with price quoted, and last but certainly not least, the rugs/carpets are clean!
The technician was knowledgeable regarding our wool area rug and I was determined the best option was to take it to the facility as it required more care due to fringes. He cleaned our stairs without shampoo just water to extract soil. They came out the best they have ever been. The only issue was that I was told over the phone that steps would be $80 but he said that is only for one flight. We live in a townhouse so there are two levels. I wasn't prepared for that quote but decided to have it done.
The job is well done by a pro.
The employees are friendly, professional and hard working. My carpet is in great shape due to zeroes. Their is no strong smell.
Daniel was very courteous and spent a lot of time on the few problem areas we had cleaned throughout the house.
Thank you for your prompt and courteous cleaning services.
The workers are very professional and do a great job cleaning my carpets and furniture.
He was very helpful and my carpet turns out clean because it was dirty.
Your treatment works as advertised. In our latest visit, Sal the technician was very thorough while taking time to make sure his hoses did not mar our woodwork. We would hope to see him again next time.
Friendly technitians! My carpet stays cleaner than with other productsl.
Promt service, friendly technicians, great products, and great results.
Jose Osorio. Great job....thxs
Quick, efficient , only a bit more $ than the other carpet cleaning services - and I have seen in the past that YOUR service lasts much longer in keeping carpets clean. Plus the process seems better for the carpet in general. THANKS!!! Also - the cleaners are very friendly and helpful.
Looks like it works well.
I have been a customer for at least 10 years. Your service is impeccable.
This is our 2nd use of your company with this cleaning technology and we are extremely pleased wit the cleanliness of our carpets and the affordability. Our carpets have never been so clean. Highly recommended!!
Initial appointment was not honored, and we were notified of the cancellation 45 minutes prior to our appointment time. Service was rescheduled for the next day. Two carpeted rooms and a tile kitchen were cleaned. Carpets were not cleaned as well as we had hoped, but in the high traffic areas that is understandable. However in the kitchen, the grout was untouched and the surface of the tile actually appeared more dull after the cleaning. In looking at the tile, it does not appear that any cleaning was done at all.
Because of the cancelled appointment we were told a credit would be applied to our final bill, however that was not honored either. Only discount applied was the first time client $15 off. I'm afraid due to all these circumstances we will not be using zerorez again and will not be recommending the service to anyone else.
On a positive note; technician Matt arrived within the appointment window. He was polite and finished the service on time.
quick booking turn around, fast service, clean.
Clean product; service was excellent. Have already recommended Zerorez to one of our neighbors.
Great job!
Polite and professional technician. I initally had an appt that he was running late for. He called several times to update the time. It got late so I rescheduled. He was going to work late to accomodate me. Very nice people and I was able to reschedule no problem. Love the results!!!
Courteous employees,Debbie on phone and Mike who did the cleaning. Mike arrived on time and both answered our questions.
Dried quickly. Technician Levon was awesome!
Great job!
You know what you are doing and it always looks great! On time. Really nice and helpful technicians.
Your company does an outstanding job on carpets. I will never hire any other company for cleaning, and when I have recommended your company to others, they are totally satisfied.
No toxic 'after oders' from the cleaning. Stains have not mysteriously reemerged after cleaning my area rugs and carpet.
Be on time. Was given a 2 hour window and the guy was there almost an hour later
The technician was very knowledgeable and explained the process and answered all my questions. I like that the process doesn't leave residue to attract the dirt right back. I will definitely use the service again.
I feel comfortable with your technicians. They do an excellent job. They are quite efficient

Very cautious by covering stairs and a job excellently done. Service man was polite and very professional.