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based on 34886 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
TECH WAS VERY FAST AND CARPET ISN'T VERY CLEAN
Your technician did the BEST cleaning ever!
You really get my carpet clean & you give the little shoe booties for your shoes.
WE were thinking we needed to replace our carpet, but after Zerorez it looks like it will last a few more years. Thanks!
No soap.
My carpets are clean, beautiful and soft! Just lovely!
Thank you Zerorez!
Bret was excellent! He was very thoutough and took his time. My carpet reflects his thouroughness by being clean and appears new.
On-time arrival! Great customer service!! Beautiful cleanup!!
Your serviceman was professional and efficient
Darren did an excellent job, took the time to do it right.
Carpets were expertly cleaned. The process didn't "soak" the carpet - it was dry the next morning. This was the second time Darnell cleaned our carpet. We found him to be extremely competent, professional, and courteous. We would be happy to have Darnell clean our carpets in the future.
My carpet is 11 years old and been through several pets, one of which was elderly and sick, and had left a lot of urine spots in the house. After the carpet was treated and cleaned, the spots were virtually gone! I was worried we would have to replace the carpet, but after having it cleaned, it looks like we won't need to do that.
There is no problem with them being off schedule. The spots are scrubbed and the rugs are not too wet.
Unfortunately Rashad arrived quite late. Our window was originally 12 to 2PM, and moved the afternoon before to 10AM to 12PM. Rashad did call and indicated an approximate 2PM arrival since the customer before us had extra work for him to do. He was here from about 2:15 to about 3:45. Previously Rashad has moved our couches and elliptical machine out to clean under, and then back again, placing styrofoam blocks under the feet. This day, none of this was done. These items are too big to move thru the hallway to the garage, so must be moved during the service, and then back again. Rashad has always done this for us, but the time allowed was shortened due to the previous customer demand. My husband was in the garage and wishes Rashad had asked for his help to make these necessary moves. Most of the carpet looks nicely cleaned.
The previous customer should have been required to reschedule so that we were not short-changed in our time allotment.
very effective at cleaning and the employees have all been courteous and efficient.
Nontoxic and odor free while still cleaning well.
I have used Zerorez for the last 6 years. We love the end result. No odor. Just a clean carpet. I have pets and they always remove the stain and odor.
The tech who arrived was very friendly and professional. He also gave me a quick estimate of what I needed and didn't try and sell me anything I didn't need. He did a great job in a short time and the carpet dried in the time he said it would, which was 8 hours..I definitely will use zero rez again..
Service person was on time, friendly and did an amazing job,
Lower your costs, especially for tile and upholstery
Tech was very professional and nice. Carpets look great.
very professional from the scheduling, reminders, and cleaning. Looks great. Just done, so not enough time to know if spots will return.
On time, professional. Great product.
The service was excellent, the result is very good. We are very satisfied, as always.
The entire process was very efficient. The carpets look and smell great after the efforts of Daniel. He was very polite, professional and performed a miracle on very old carpets! Thank you.
Fast and clean, clean, clean
Prompt and courteous service with excellent results.
Sal did a wonderful job for us.
The carpet dried in less than 24 hours. It feels soft like it did when the carpet was new - it looks new - all stains are gone. I also had the premium fiber protector put on. Matt was very helpful, professional and committed to Zerorez and their products.