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based on 34889 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Robert and his trainee did an excellent job. Very fast and one of the best cleanings I have received from Zerorez!
Moved some furniture around and put some on the beds promising to put them back with plastic under them. At the end made some excuse that they may stain the carpet! Hey you said you will put plastic under them! I ended up with chairs on the beds and other pieces of furniture in the bathrooms! I told him my husband is out of town and I need u give me a hand at least to move them back... I did not pressure him. So I had to wait 2 days for my husband to come home and put them back!
Also he only had one blower which he put on the stairs and nothing for the other rooms.
I am disappointed.
Everything was just so pleasant and easy! From first phone call to make appointment, to technician's promptness and heads-up call, to technician's demeanor and professionalism, to the fantastic, miraculously clean carpet I am now enjoying! Thank you!
One note for improvement...my carpet took a full 24hrs to dry, far beyond the estimate of 8hrs given on then phone. The technician estimated 12-24hrs when he arrived, and my apartment's carpet was tacky/damp well into the next day.
Ensure a great job is done the first time. Twice I have had to call the technician back to redo an area or job. The company is extremely polite, accommodating and does not charge for touch ups. After the second time to either touch up or redo an area, the carpet looks amazing!! I just wish I wouldn't have to call and inconvenience the technician to get the awesome results.
your worker called b/4 he came, as promised, was prompt and did and excellent job.
i would request hi again
My carpet smells disgusting after the cleaning. I should have never had it cleaned.
Very professional
Your agent, Livingston, did a great job. He was also a very pleasant young man to deal with.
Great results & top notch customer service!!!
no time at moment to do this stuff.
always professionally done
Dennis Smith was a great technician. He was extremely thorough and very careful. My carpet and linoleum look like new. Would definitely recommend zerorez, especially with techs like Dennis.
Everything is great. Gets both my tile and carpets immaculate
You saved me! Another company cleaned my carpets and I began to sneeze, itch and cough almost immediately! I was taking allergy meds round the clock until ZeroRez came and saved the day! The disinfectant plus the thorough cleaning of my carpets left my house smelling fresh and my itching stopped right away. Would HIGHLY recommend ZeroRez.
Quick dry. Seems stains came out on time and efficient. Jonathon lovely Only one issue I assumed furniture would be moved and returned to space I had to suggest and help because too hard alone. I assume two people service my mistake
This is the first time I have used Zerorez for carpet cleaning. I appreciated the email with additional information once I had booked the appointment. Brett did a great job with not only the cleaning but he also took the time to explain the other services offered by your company. We will not hesitate to use your services again.
The service is always on time and do a great job!
Ease of appointment. Good Explanation of estimated quote. Good Explanation of what to expect from the driver. Received the call the day before and from the driver 20 minutes before arrival. Driver arrived in the early part of our 2 hour window. Driver/Technician was courteous, respectful, informative and interested in what we wanted done, he did the carpet cleaning efficiently and finished. He explained clearly what to do to help the carpet dry timely.
affordable with good results.
The professionalism, the efficiency, the prices, the product and the work. :)
the service was prompt and the technician was courteous and efficient. We would feel very comfortable to recommend your company to anyone who asks.
Thank you, Name removed
Clean result. Curteous and punctual technician. Returned when job was not right due to tenant moving boxes on wet carpet.
The cleaning went well. I liked how quickly the carpet dried. Service person, Daniel, was very friendly, helpful. He called ahead and arrived within the timeframe. He got the traffic patterns and various stains cleaned successfully. Only two suggestions: #!.your Phone number removed operators need more training. When I called, they told me they didn't service my area! I knew that to be wrong, because my neighbor had used you.#2.Would prefer not to have to vacuum the carpets myself before you clean, Would rather that be part of the cleaning service. (yes, I am lazy! - E.
Fast service, great customer service
I like that the guys are efficient, show up on time, and dont' try to upsell me on everything.
Eduardo our service man was a gentlemen. He worked quickly, and was a true professional!
We've been using Zerorez for many years now and have always been happy with the service.
thank you!
No matter what the problem on my carpet may be, the talented technicians clean it thoroughly as if it never happened. Also I have to comment on my service rep Robert, he was stellar yesterday watching every little detail
Come see for yourself, I'm very disappointed. You got 100 percent of my money, and I got not my money worth.
As usual, the service was on time, the personnel polite and competent, and the work excellent.
Name removed
I like how clean my floors and upholstery are without any residue and the professionalism of the technicians. I have used ZEROREZ over 10 years and won't use anyone else!