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based on 34718 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service, always prompt. I'm very impressed by the customer service each time.
Train your office manager Jennifer to have better customer service skills. You may have good product but your employer lacks professionalism
Technician was on time
The technician always arrives on time. Our carpet stays clean longer because it doesn't have any residual soap left in it. The technician is always very professional, clean and friendly. The carpet looks brand new when the job is completed.
Quick friendly service.
Fast and efficient. Polite amd accommodating.
Prompt service, excellent cleaning, quick drying.
Third time using.
The technician was very professional. He explained everything about how the cleaning process works and what type of results we could expect. The fact that the cleaning process does not use any detergents or chemicals that can build up in your carpets is what sold us on the product. The price we were quoted was what we paid; there was no up selling or hidden charges. The final results exceeded our expectations but were what we had really hoped for. The carpet looks and feels great and hopefully the clean appearance will last for many months to come.
I can always count on Zerozez to do a great job in cleaning my carpets. Sal Alvarez is so thorough and takes such pride in his work! In the future, my next job for Sal will be cleaning my kitchen tile and grout. Thanks Again for a job well done! Name removed
Very good work
Professional technicians, clean scent
Technician was great and did a wonderful job as usual.
The service is good and the products do a good job.
I love the product results and professionalism.
Friendly technicians who do a great job, product leaves carpets fresh and clean.
My technician, Marcel Costamaillere, was super duper. Hard working, NICE as pie. As a consumer, this is a great combination. Please give Marcel a gold star!
Having used Zerorez in the past, I used a different service after a friend passed away--after a SHORT time, the carpets looked terrible.
So, I came back to Zerorez. I have before/after pictures, which I think are very good, showing the results of Marcel's efforts.
We've used Zerorez for years and have been very satisfied with your service. We have light carpeting and a black dog and she tends to shed. However, this last time, Darla (our dog) threw up on the carpet yesterday morning and I thought there was no way Zerorez could get those stains out. The technician came in and cleaned the carpet in a little over an hour. It looks as if Darla's accident never happened! Thank you Zerorez!
On time and professional.
The carpet cleaning works well.
The technicians are professional and my carpets always look good once they have been cleaned. Also like the fact that it is environmentally friendly and no residue is left behind.
Excellent
Your process gets my 17 year old WHITE carpet looking reasonably new, even with two boys, husband and cats doing their best to destroy it....it always amazes me, and guests, how nice they look. Thank you!
Eric did a great job.
Robert was friendly and did a great job cleaning my chair.
Your employees not only clean the carpet or pick up area rugs to be cleaned at your facility (I've had experience with both), they explain what they are doing and give tips on how to do spot cleaning and maintain the carpet or area rugs between cleanings. I am so happy to have found your company as you are much, much better than any carpet cleaners I have used in the past.
The service that Zerorez provided fro our facility was very detailed. We were happy with the work the workers have provided for us in the past.
Great service from Robert.
I like the idea of cleaning with water, no chemicals, no scum.
Professional & thorough - an all around great experience & a job well done. Looking forward to scheduling our next service!
The first time we used your company it was terrific. This time was only so-so. The technician phoned at 8:15 said he'd be tonus between 8:30-9. Showed up at 9:15. Not a really big deal, but now that the carpet is dry we have some streaks.