Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34889 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 16, 2017 — Rated 9 out of 10 by V.M. Zerorez Los Angeles
What do you like about our products and services?

Great customer service and quality cleaning

Report a concern   August 16, 2017 — Rated 9 out of 10 by C.M. Zerorez Los Angeles
What do you like about our products and services?

Carpets are clean, dried quickly, took out pet odors and stains

Report a concern   August 16, 2017 — Rated 10 out of 10 by S.A. Zerorez Los Angeles
What do you like about our products and services?

My floors are beautiful and the services was absolutely fantastic.

Report a concern   August 14, 2017 — Rated 10 out of 10 by P.C. Zerorez Los Angeles
What do you like about our products and services?

Your people are the best.

Report a concern   August 14, 2017 — Rated 10 out of 10 by P.W. Zerorez Los Angeles
What do you like about our products and services?

Eric was professional and friendly. My floors look brand new!

Report a concern   August 14, 2017 — Rated 10 out of 10 by C.R. Zerorez Los Angeles
What do you like about our products and services?

Friendly and knowledgeable staff especially my technician Robert.

Report a concern   August 14, 2017 — Rated 10 out of 10 by L.L. Zerorez Los Angeles
What do you like about our products and services?

The service was perfect...the carpets looked like new. the technician was prompt and efficient and polite.....all in all a wonderful job

Report a concern   August 13, 2017 — Rated 10 out of 10 by D.S. Zerorez Los Angeles
What do you like about our products and services?

I first used your services about one year ago. I was very pleased with the results. The carpet stayed clean and did not attract dirt like most carpets after cleaning. I also had my hardwood floors cleaned with great results.

Your Technician Robert Keith was very professional, neat, respectful and VERY knowledgable. I will always use your company and would recommend your services.

I have been a business owner and I see that your employees are happy, trained and supported from the top down. I got the impression that everyone is part of a team!

First name removed S.
Palos Verdes Estates

Report a concern   August 13, 2017 — Rated 10 out of 10 by S.S. Zerorez Los Angeles
What do you like about our products and services?

Good products and efficient services

Report a concern   August 13, 2017 — Rated 10 out of 10 by A.M.N. Zerorez Los Angeles
What do you like about our products and services?

The man who cleaned our carpet did a very good job. He was on time and polite.

Report a concern   August 13, 2017 — Rated 10 out of 10 by S.H. Zerorez Los Angeles
What do you like about our products and services?

It's the best cleaning my carpet has ever had.

Report a concern   August 13, 2017 — Rated 10 out of 10 by D.L. Zerorez Los Angeles
What do you like about our products and services?

Zerorez is quick, efficient, thorough and caring. Sal is a great asset to the company. We will definitely use them again! My carpet looks beautiful! Thank you Zerorez!

Report a concern   August 13, 2017 — Rated 10 out of 10 by K.M. Zerorez Los Angeles
What do you like about our products and services?

I like how my carpets look so clean and stay that way for a long time.

Report a concern   August 13, 2017 — Rated 9 out of 10 by H.S. Zerorez Los Angeles
What do you like about our products and services?

no soap was used

Report a concern   August 12, 2017 — Rated 10 out of 10 by A.S. Zerorez Los Angeles
What do you like about our products and services?

efficient

Report a concern   August 12, 2017 — Rated 10 out of 10 by V.G. Zerorez Los Angeles
What do you like about our products and services?

Quick, friendly service. Carpets & rugs looked good after. Carpet tech was very professional

Report a concern   August 12, 2017 — Rated 10 out of 10 by C.B. Zerorez Los Angeles
What do you like about our products and services?

The professional service reps. They educate the homeowners. Also no soap!!! So no residues in your carpet and no crunchier carpet

Report a concern   August 12, 2017 — Rated 10 out of 10 by P.K. Zerorez Los Angeles
What do you like about our products and services?

Marcel was AMAZING! So attentive and informative, right on time and very thorough. Carpets look amazing and price was very reasonable.

Report a concern   August 11, 2017 — Rated 10 out of 10 by P.G. Zerorez Los Angeles
What do you like about our products and services?

Technician did an excellent job!

Report a concern   August 11, 2017 — Rated 10 out of 10 by G.Q. Zerorez Los Angeles
What do you like about our products and services?

The professionalism and the alkaline way of cleaning. PH cleaning at its best.

Report a concern   August 11, 2017 — Rated 0 out of 10 by B.B.C. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Serviceman apparently in much too big a hurry, clearly missing an area in one bathroom plus others where small pieces of furniture should have been moved but weren't. Also, we have requested the email invoice showing our credit card charge 5 times without receiving it. If you can send this to our email, you should certainly be able to send the invoice.

Report a concern   August 11, 2017 — Rated 7 out of 10 by L.K. Zerorez Los Angeles
What could we do to improve?

Your pricing for area rugs seems a little bit high You did a good job but I will be looking for quotes from other companies

Report a concern   August 11, 2017 — Rated 10 out of 10 by D.A. Zerorez Los Angeles
What do you like about our products and services?

Best carpet cleaning there is. Saul was great worker. He has a lot of knowledge, was efficient, was very good, and was very helpful.

Report a concern   August 11, 2017 — Rated 10 out of 10 by C.W. Zerorez Los Angeles
What do you like about our products and services?

Everyone is friendly, professional, honest, and does great work!

Report a concern   August 11, 2017 — Rated 10 out of 10 by J.E.C. Zerorez Los Angeles
What do you like about our products and services?

Good job with friendly service

Report a concern   August 10, 2017 — Rated 10 out of 10 by D.M. Zerorez Los Angeles
What do you like about our products and services?

Courteous service. Good product.

Report a concern   August 10, 2017 — Rated 10 out of 10 by G.A.H.G. Zerorez Los Angeles
What do you like about our products and services?

I like the fact that your products are clean and do not leave a residue. The technicians are friendly and helpful, making it easy to work with them.

Report a concern   August 10, 2017 — Rated 10 out of 10 by D.S. Zerorez Los Angeles
What do you like about our products and services?

I have been using your product for over 10 years and the service level is so great along with your product. I would recommend your company (and have) to anyone.

Report a concern   August 10, 2017 — Rated 10 out of 10 by R.A. Zerorez Los Angeles
What do you like about our products and services?

Very good customer service every time that Ihave used your company

Report a concern   August 10, 2017 — Rated 5 out of 10 by K.P. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The possibilities for solving my Peed on rug and sofa, were not properly explained by the scheduling dept, as was clarified by the actual technician who came to do the work. There was no additional prosess for my sofa, after regular cleaning, I had to just take the cushions in to be restuffed. And my area rug, had no hope of being solved by a regular cleaning, with possible additional treatment. The answer there was to take from my home to the facility wear it is dipped, for a price never explained, so i oppted not to clean the $200.00 rug, for $140.00. If I knew that was my only option, I would have just gone ahead and ordered another rug. The technician was very knowledgeable.


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