Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34718 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 3, 2017 — Rated 7 out of 10 by M.S. Zerorez Los Angeles
What could we do to improve?

The prices are high

Report a concern   August 3, 2017 — Rated 7 out of 10 by J.S. Zerorez Los Angeles
What could we do to improve?

We very much like your cleaning process and results.

However, when we just had our kitchen and family room floor cleaned, our walls were damaged. The machine sliced into the paint on our baseboard, requiring us to repaint the baseboards. And there was splatter over one wall, and we think it was the stripper that splattered all over that wall. It's been very hard to remove, and we fear that it will remove some paint in the process forcing us to repaint that wall.

This should not have happened. We had a simple floor cleaning job that resulted in several major maintenance repair issues for us.

Report a concern   August 3, 2017 — Rated 10 out of 10 by B.C. Zerorez Los Angeles
What do you like about our products and services?

Carpet feels great after. Professional service

Report a concern   August 2, 2017 — Rated 10 out of 10 by E.F. Zerorez Los Angeles
What do you like about our products and services?

very professional, clean and efficient.

Report a concern   August 2, 2017 — Rated 10 out of 10 by M.R. Zerorez Los Angeles
What do you like about our products and services?

Very efficient and professional service technician. The tile and area rugs look so nice. Thank you!

Report a concern   August 2, 2017 — Rated 10 out of 10 by S.O. Zerorez Los Angeles
What do you like about our products and services?

The best part of our experience with Zerorez is always Marcel. He is an asset to your company.

Report a concern   August 2, 2017 — Rated 10 out of 10 by D.B. Zerorez Los Angeles
What do you like about our products and services?

Technician on time, professional, carpets are clean!

Report a concern   August 1, 2017 — Rated 10 out of 10 by B.P. Zerorez Los Angeles
What do you like about our products and services?

They did a wonderful and thorough job, and even suggested ways to save money on my carpet and furniture cleaning. I've used them for years and highly recommend them.

Report a concern   August 1, 2017 — Rated 10 out of 10 by L.M. Zerorez Los Angeles
What do you like about our products and services?

My guy was great. He did a super job and was very personable

Report a concern   August 1, 2017 — Rated 10 out of 10 by C.C. Zerorez Los Angeles
What do you like about our products and services?

The technicians are on time, courteous, and helpful. The product is clean. No smell and no residue.

Report a concern   August 1, 2017 — Rated 10 out of 10 by S.K. Zerorez Los Angeles
What do you like about our products and services?

Carpets look great, very professional service, excellent value. Thanks Zerorez!

Report a concern   August 1, 2017 — Rated 3 out of 10 by S.P. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I own the apartment building and have used you a few times. My neighbor has also used you 3 or 4 times. I got the Zerorez phone number when the neighbors first had theirs done. The first time we used Zerorez the guy came out with a big box truck. Those times the carpets came out great. It seemed to both of us that when the smaller trucks came out is when they didn't get them all the way clean. I'm not sure if it was because of the smaller equipment in the new trucks, or if it was because the company expanded to big too fast and the people working for Zerorez are just go through the motions and let the quality go down. I have had four apartments done by Zerorez my neighbor has used Zerorez 3 or 4 times and he wasn't happy with the last cleaning he got either. I told him that I wasn't as happy the last time either but maybe it was just a fluke I will try them again anyway. The guy that came out was a nice guy but I watched him do most of it and he sprayed and vacuumed the water. Just getting it wet and sucking it up. The carpet had a few spots in it after it dried that should have came out pretty easy. I got 2 of them out with a towel while it was still wet after he left. The guys that did a good job sometimes had to rub the vacuum on the spot a couple times and it comes out. I still see a couple places where it looks spotty. Meaning it looks like it got cleaner in one spot than the other. One spot that still looked a little dirty I covered with the new couch. I had good padding put under the carpet that has a spill barrier on it. I am the owner and I always tell tenants about that to let them know that you just have to clean it up and it won't soak in and come back up later. So I can guarantee you there is nothing soaked into the carpet in my apartment.

Report a concern   July 31, 2017 — Rated 10 out of 10 by C.K. Zerorez Los Angeles
What do you like about our products and services?

The carpet is a soft and dried as quickly as your advertising claims. I was particularly impressed by how effectively stains were removed and knap was restored. The technician, Dennis, was informative, personable, thorough, and professional.

Report a concern   July 31, 2017 — Rated 10 out of 10 by E.D. Zerorez Los Angeles
What do you like about our products and services?

Great communication and service by Rashad (spelling?). Filthy car came out super clean. Very pleased with his and Zerorez' work.

Report a concern   July 31, 2017 — Rated 10 out of 10 by C.V. Zerorez Los Angeles
What do you like about our products and services?

Another great experience. Keep up the good work!

Report a concern   July 31, 2017 — Rated 10 out of 10 by D.K. Zerorez Los Angeles
What do you like about our products and services?

Zerorez does not use harsh chemicals and provides courteous, professional service at a reasonable price.
- First name removed
Gelman LLP

Report a concern   July 30, 2017 — Rated 10 out of 10 by D.D.M. Zerorez Los Angeles
What do you like about our products and services?

Fast, efficient, and "professional". Time will tell more on the product.

Report a concern   July 30, 2017 — Rated 10 out of 10 by S.J. Zerorez Los Angeles
What do you like about our products and services?

Very professional and courteous. The technician was friendly and professional.

Report a concern   July 30, 2017 — Rated 10 out of 10 by J.B. Zerorez Los Angeles
What do you like about our products and services?

Robert, the technician that cleaned my carpets is a real asset to your company. He is very professional and polite. He did a great job. He aims to please. I would give him 10 on a rating scale.

My carpet dried beautifully. This is the 3rd time I have used Zeroez and I will continue to use your service. There is such a difference from past carpet cleaners I have used.

Report a concern   July 30, 2017 — Rated 10 out of 10 by F.L. Zerorez Los Angeles
What do you like about our products and services?

Cleanest our carpets and tile have ever been!

Report a concern   July 30, 2017 — Rated 10 out of 10 by J.K. Zerorez Los Angeles
What do you like about our products and services?

Courteous, competent technician.

Worked quietly and quickly and did a great job.

Report a concern   July 30, 2017 — Rated 9 out of 10 by G.S. Zerorez Los Angeles
What do you like about our products and services?

Your special water cleaning produces excellent results. The technician came in timely manor, did a very good job and left without any mess. I am planning to call them again for next cleaning job. I have hired Zerorez for past three years.

Report a concern   July 30, 2017 — Rated 10 out of 10 by B.E. Zerorez Los Angeles
What do you like about our products and services?

I like the fact that Zerorez does not use any soap products. Dennis, the technician, was very professional and polite. He answered all my many questions.

I will be using Zerorez for all future carpet cleanings.

Report a concern   July 30, 2017 — Rated 10 out of 10 by N.A. Zerorez Los Angeles
What do you like about our products and services?

Clean and well rinsed carpet

Report a concern   July 30, 2017 — Rated 10 out of 10 by S.F. Zerorez Los Angeles
What do you like about our products and services?

The carpet looks and feels like new. Not crunchy or stiff from soaps. Very little smell. Carper dries fast. Any stains do not return. The Tech is great and I request him every time.

Report a concern   July 30, 2017 — Rated 10 out of 10 by L.C. Zerorez Los Angeles
What do you like about our products and services?

Dennis Smith was the technician who came to clean our tile. He worked magic over 5 years of residue and left the floors as good as new. He worked hard and was very helpful with tips on how to take care of my floor.

Thanks again guys for great work. I will definitely call again for more cleaning services.
God Bless

First name removed C.

Report a concern   July 30, 2017 — Rated 10 out of 10 by J.K. Zerorez Los Angeles
What do you like about our products and services?

You guys are the absolute best carpet cleaning service hands down! Servicemen are always professional--taking pride in their work. Robert, from the Irvine store did a fantastic job on our carpet, I highly recommend him and Zerorez to my friends looking for carpet cleaners

Report a concern   July 30, 2017 — Rated 10 out of 10 by A.G. Zerorez Los Angeles
What do you like about our products and services?

Was really happy with the outcome. Jonathan was great. Honest and friendly, for instance mentioning some of the stains and the fact that they may come back in a few days and asking if we still want to proceed. He was also very respectful of how he ran his hoses from the truck, using a tarp over the tiles without me even asking. I would definitely use your company again and ask for Jonathan to be the representative that comes to do the job.

Report a concern   July 29, 2017 — Rated 10 out of 10 by T.F. Zerorez Los Angeles
What do you like about our products and services?

Dennis the service tech was professional, courtesy, thorough, explained things clearly and was very please how well our carpet turned out. First time ever to be cleaned since installing it 10 years ago.

Report a concern   July 29, 2017 — Rated 9 out of 10 by D.G. Zerorez Los Angeles
What do you like about our products and services?

The service tech showed up on time and did a good job.


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