- Phone: (949) 387-2222
- Visit Website
based on 34888 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
A friend!
The technician was amazing and the issues at hand were not his fault. He handled it very professionally. But the equipment failed right after he started and he had to go back and get another truck. When he returned with a new truck just after starting, the equipment had an issue and was clogged and he did not have a toolbox in the truck that he had replaced with. What should've been a quick hour or less experience turned into 2 1/2 hour process. I was unable to get to work before noon. I know it was outside of the technicians authority, and I did not ask but I do feel that as a valued customer and somebody who has referred significant business to zero rez that some discount should've been applied or offered for inconvenience.
Great service - arrived on time and tile was spotless and glistening when service person left!
Professional, effective, efficient!
The service people are very friendly and kind. The work is always outstanding.
Fast, professional and knowledgeable.
The quality of work product is excellent. Zerorez has extended the life of my carpet, saving me lots of cash to replace it. Zerorez is a life saver!!
Our tech did a beautiful job and was super nice and professional. I have been very happy with Zerorez.
Livingston was GREAT!!!!
We LOVE the service we get from Zerorez! I would never think to call another company for services.
I am very satisfied with everything.
Excellent work & service. I always use Zerorez!!!
No chemical
Spots are removed.
The carpet always looks great after they clean it.
On time and efficient. Cleaning appears to last. Technician personable & competent.
Courteous technicians, great results.
Service and knowledge was impeccable
I LOVED Robert our technician who was polite, clean with our place, and did a great job cleaning our place. The second Robert was great too. Both deserve a 10!
I was underwhelmed by the agent I scheduled the appointment with (seemed clueless) and the manager who I spoke Last name removed when the truck broke down in the middle of our cleaning. It seems unacceptable for a company not Last name removed have any spare trucks available when one breaks down so the cleaning ended up taking up 4 hours of my time waiting. The attitude from the manager was..."here's $50 off and another $50 for the next cleaning but these things happen." How about acknowledging that it was my time wasted and accepting accountability that perhaps, he or the maintenance team did not do a good job of scheduling the number of trucks out for maintenance. His attitude was a bit cavalier for someone working in a service industry.
Both Roberts were amazing and I would recommend them Last name removed anyone. I hesitate Last name removed fully recommending Zerorez beycause when things go wrong, I don't have confidence that the company and its management will look out for its customers.
Technicians arrive promptly, are friendly and do a fantastic job!
It drys so quickly and it has very little scent
Robert is a wonderful technician.
Over all cleaning
Great cleaning and friendly service.
The carpet was very clean when they left.
Friendly tech explained everything expertly. He was very efficient, thorough and quick. Brett is a valuable employee. Keep him on board or set him up in his own business.
overall pretty good. would like to see a bit more spot cleaning and take a little more time, seem real rushed, but that is probably more a scheduling issue and not fault of cleaners.
Dennis the Zerorez technician is just a wonderful representative for your company. The product is great but his servive is phenomenal.
Have used this company for years. Always great service and non toxic for pets.
Friendly associates who are very knowledgeable. Not in a rush and will work with you if there is a problem that needs to be attended to. I am a believer in Zerorez and will always use them for my carpet and tile entry way and kitchen floor.