Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34685 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 13, 2019 — Rated 10 out of 10 by H.V. Zerorez Los Angeles
What do you like about our products and services?

I appreciate your friendly and knowledgeable personnel. They explain in simple terms what is being done and answer any questions I had. Yes, I would recommend you to others.

Report a concern   April 13, 2019 — Rated 10 out of 10 by S.B. Zerorez Los Angeles
What do you like about our products and services?

Been a client for many years. Techs are always on time and are considerate. Last tech was Sal. Did a great job!

Report a concern   April 13, 2019 — Rated 10 out of 10 by James Bolen Zerorez Los Angeles
What do you like about our products and services?

Smells good. Orange smell.

Report a concern   April 13, 2019 — Rated 10 out of 10 by Jan McBride Zerorez Los Angeles
What do you like about our products and services?

Your products are natural and they perform an amazing job of cleaning. I couldn’t believe how clean my tile is like it just came from the tile store.
My carpet looks great. Very happy.

Report a concern   April 13, 2019 — Rated 10 out of 10 by G.M. Zerorez Los Angeles
What do you like about our products and services?

The technician was very polite and efficient. The rugs look very nice.

Report a concern   April 12, 2019 — Rated 10 out of 10 by C.M. Zerorez Los Angeles
What do you like about our products and services?

Always use only your company, everyone is kind, professional and great. Thank you so much.

Report a concern   April 12, 2019 — Rated 10 out of 10 by A.S. Zerorez Los Angeles
What do you like about our products and services?

Excellent service all around and your service technician Robert was great!

Report a concern   April 12, 2019 — Rated 10 out of 10 by J.S. Zerorez Los Angeles
What do you like about our products and services?

The cleaning products do not leave that dulling residue that typical carpet and floor cleaners leave.

And Brian is an amazing technician, very knowledgeable, cooperative and does a great job. He is definitely an asset to your company.

Report a concern   April 12, 2019 — Rated 10 out of 10 by Debbie Sands Zerorez Los Angeles
What do you like about our products and services?

Gabriel was amazing!! Made our white sofa and pink rocking chair look like new!!
Wonderful experience...as always!

Report a concern   April 12, 2019 — Rated 10 out of 10 by Steve Buffington Zerorez Los Angeles
What do you like about our products and services?

Everyone in the business is professional, efficient and friendly. The product is great, getting out the stains and dirt, while leaving no smell. I highly recommend Zerorez.

Report a concern   April 11, 2019 — Rated 10 out of 10 by L.W. Zerorez Los Angeles
What do you like about our products and services?

Excellent cleaning in an eco friendly way

Report a concern   April 11, 2019 — Rated 10 out of 10 by J.H. Zerorez Los Angeles
What do you like about our products and services?

On time, cleaned everything extremely well, polite and professional people.

Report a concern   April 11, 2019 — Rated 10 out of 10 by Kent Boom Zerorez Los Angeles
What do you like about our products and services?

Great technician!!

Report a concern   April 11, 2019 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

I liked everything about your service. The technician was very professional and did an excellent
job.

Report a concern   April 11, 2019 — Rated 10 out of 10 by F.S. Zerorez Los Angeles
What do you like about our products and services?

Steven was great.

Report a concern   April 11, 2019 — Rated 10 out of 10 by K.B. Zerorez Los Angeles
What do you like about our products and services?

You do a good job, have timely service, show up when you say you will and communicate well.

Report a concern   April 11, 2019 — Rated 10 out of 10 by G.M. Zerorez Los Angeles
What do you like about our products and services?

We were very pleased with Zerorez service. The technician, Marcel, is terrific. He works in a manner which demonstrates respect to our home while doing an efficient job.

Report a concern   April 10, 2019 — Rated 10 out of 10 by J.D. Zerorez Los Angeles
What do you like about our products and services?

Brett did a wonderful job and he was so professional.

Report a concern   April 10, 2019 — Rated 10 out of 10 by D.C. Zerorez Los Angeles
What do you like about our products and services?

Professional, knowledgeable, friendly technician. Outstanding finished product.

Report a concern   April 10, 2019 — Rated 10 out of 10 by D.B.B. Zerorez Los Angeles
What do you like about our products and services?

Matt is fantastic you are so lucky to have him!

Report a concern   April 10, 2019 — Rated 10 out of 10 by T.S. Zerorez Los Angeles
What do you like about our products and services?

On time and efficient

Report a concern   April 10, 2019 — Rated 10 out of 10 by Wendy Marciante Zerorez Los Angeles
What do you like about our products and services?

Good value and quality results.

Report a concern   April 10, 2019 — Rated 10 out of 10 by G.L. Zerorez Los Angeles
What do you like about our products and services?

They work and the service provider shows up on time

Report a concern   April 10, 2019 — Rated 10 out of 10 by S.W. Zerorez Los Angeles
What do you like about our products and services?

Carpet color looked much improved and smelled fresh. Technician was polite and very knowledgeable about the products used.

Report a concern   April 10, 2019 — Rated 0 out of 10 by O.H. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Well to start with this is the first time in 30+ years of home ownership that I was told to vacuum the carpets before the cleaning process. All other companies I have hired bring in their own high powered vacuums and do that as part of the cleaning process. And I moved all furniture so the tech had to move nothing.

Second, I did not appreciate being told that the area at the top of my stairs was going to cost me an additional $40 since the tech was considering it a "hallway". I was not advised of this during the estimate process over the phone. He offered to reduce it to $20 after I said I would cancel the whole process rather than pay $40 for that area. I agreed to pay the $20.

Third, I did not appreciate the immediate "upselling" that occurred trying to add services such as "re-applying Scotch guarding" without even knowing what type of carpet I have. I do not have "Scotch guarding" on my 9 month old carpet and my carpet/flooring provider told me not to do the "Scotch guarding". There were no stains and this job was very easy to do.

Also there were no plans to place any type of "barrier" under the metal frame of a bed until I insisted on it. I feared rust might occur on my carpet from the cleaning process.

Report a concern   April 10, 2019 — Rated 10 out of 10 by P.M. Zerorez Los Angeles
What do you like about our products and services?

Called before coming out 1/2 hour

Report a concern   April 10, 2019 — Rated 10 out of 10 by S.S. Zerorez Los Angeles
What do you like about our products and services?

Thank you for your help thank you for cleaning our carpets and doing such a great job

Report a concern   April 10, 2019 — Rated 10 out of 10 by K.P. Zerorez Los Angeles
What do you like about our products and services?

The serviceman was on time and friendly. He did a great job of​ cleaning our sofa and dying our carpet stain.

Report a concern   April 9, 2019 — Rated 10 out of 10 by Muriel Bruno Zerorez Los Angeles
What do you like about our products and services?

Daniel was my service tech. What a great guy and what a wonderful job he did. My carpets look beautiful and it’s nice to see them so clean. He did an outstanding job.

Report a concern   April 9, 2019 — Rated 10 out of 10 by Karen Riggione Zerorez Los Angeles
What do you like about our products and services?

Product is top of the line, best cleaning service in all of Orange County. ZeroRez will never let you down, highly recommended.


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