Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34885 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 5, 2019 — Rated 10 out of 10 by S.A. Zerorez Los Angeles
What do you like about our products and services?

We've used Zerorez some years ago for carpet cleaning. The carpet was cleaned better than most. We decided to try for the tile and grout.

Report a concern   June 5, 2019 — Rated 10 out of 10 by Margaret Haber Zerorez Los Angeles
What do you like about our products and services?

Richard was very thorough and very courteous. He made several recommendations on keeping our Carpet and Wood floors clean and looking new. I was very impressed how fresh the house smells with clean surfaces.

I would definitely call Zerorez again and have already recommended you to our neighbors.

Report a concern   June 5, 2019 — Rated 10 out of 10 by Hilary Powell Zerorez Los Angeles
What do you like about our products and services?

Robert and his helper were very polite, and hard workers. They did not waste time, and got straight to work. Great job, as I had to him do my house and my daughter's house. He and his partner did 2 houses, and did a great job on both!

Report a concern   June 4, 2019 — Rated 10 out of 10 by J.C. Zerorez Los Angeles
What do you like about our products and services?

Professional employees , great service !!

Report a concern   June 4, 2019 — Rated 10 out of 10 by D.M. Zerorez Los Angeles
What do you like about our products and services?

The tech was very knowledgeable about pet odors and stains and helped combat this problem!

Report a concern   June 4, 2019 — Rated 10 out of 10 by K.D. Zerorez Los Angeles
What do you like about our products and services?

Alex was great! Called to let us know when he would arrive, and was friendly and efficient. Work was done well!

Report a concern   June 4, 2019 — Rated 10 out of 10 by V.M. Zerorez Los Angeles
What do you like about our products and services?

Rob was great, this is the second time he has been at the house and both times he did a great job.

Report a concern   June 4, 2019 — Rated 10 out of 10 by D.L. Zerorez Los Angeles
What do you like about our products and services?

Robert did an excellent job removing some spots in carpet. Thank you!!

Report a concern   June 4, 2019 — Rated 10 out of 10 by B.K. Zerorez Los Angeles
What do you like about our products and services?

The cleaning services work and the technicians are knowledgeable and courteous.

Report a concern   June 4, 2019 — Rated 5 out of 10 by G.R. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I wasn't here, but my General Manager asked your technician to do the carpets a second time and he informed us that it would be an additional charge. According to my guy he agreed to the charges then your guy said he couldn't do it due to his schedule. It wasn't that big of an area.

Report a concern   June 3, 2019 — Rated 7 out of 10 by C.I. Zerorez Los Angeles
What could we do to improve?

It was incredibly difficult for the technician to get the portable machine up to my second-story condo, and in doing so a ton of water sloshed out all over the stairwell. It seems incredibly inefficient and unsafe for the technician to transport up and down the stairs this way, not to mention the abundance of water I had to mop up afterward. There must be a better way to do this, perhaps a longer tube that can run from the ground floor to the second, or something else.

I also had to call in multiple times to reschedule my appointment after the Zerorez technician had an emergency, as my call was not returned after I left a voice mail. Because of this rescheduling, my original promo code was not applied to my invoice, so I once again had to call in to resolve that.

Report a concern   June 3, 2019 — Rated 10 out of 10 by Sally Cameron Zerorez Los Angeles
What do you like about our products and services?

Thank you Zerorez. Robert did a great job. The tile in our kitchen and master shower looks like new! Nice and clean with clean grout And now that it is resealed it will stay that way. We should have done it sooner.

Report a concern   June 2, 2019 — Rated 7 out of 10 by C.W. Zerorez Los Angeles
What could we do to improve?

It's a good service - the staff is always wonderful - but it is very expensive.

Report a concern   June 2, 2019 — Rated 10 out of 10 by B.M. Zerorez Los Angeles
What do you like about our products and services?

The environmental saving process can chemicals.

Report a concern   June 2, 2019 — Rated 5 out of 10 by R.P. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Technician raised the price by $100 after the price was quoted at $269 by two of the agents. Also the cost of mixing chemicals was waived but later showed up on the statement.

Report a concern   June 2, 2019 — Rated 9 out of 10 by D.M. Zerorez Los Angeles
What do you like about our products and services?

Very helpful, informative, neat and tidy

Report a concern   June 2, 2019 — Rated 10 out of 10 by N.H. Zerorez Los Angeles
What do you like about our products and services?

Took care of the problem!

Report a concern   June 2, 2019 — Rated 10 out of 10 by A.G. Zerorez Los Angeles
What do you like about our products and services?

Beautiful, clean carpets.
The young man that came out took his time and did a perfect job!!
I was very impressed.
Thank you!

Report a concern   June 2, 2019 — Rated 10 out of 10 by Patty Potter Zerorez Los Angeles
What do you like about our products and services?

Marnic (spelling?) was very nice and professional and good out of his way to do a great job.

Report a concern   June 2, 2019 — Rated 10 out of 10 by Jason Giese Zerorez Los Angeles
What do you like about our products and services?

I’ve tried them all, Zerorez is the best!

Report a concern   June 2, 2019 — Rated 10 out of 10 by Veronica Von Grosse Zerorez Los Angeles
What do you like about our products and services?

My carpet looks wonderful Thank you fro your cleaning have used you before & will use you again Thanks

Report a concern   June 2, 2019 — Rated 10 out of 10 by Sharon Owens Zerorez Los Angeles
What do you like about our products and services?

This was a great experience! I thought that the carpet was going to be wet...wet?? But it wasn't
instead it felt dam....which meant drying time should be before I go to bed. And in most of the rooms the carpet was dry! and the few areas where there wasn't as much air circulating just needed a few hours more!
I would definitely call Zero Rez in the future! Our technician was super friendly and very knowledgeable. He gave me easy to understand directions and some plastic footies for when we climb the stairs.
Thank you ZeroRez!!
Sharon Owens

Report a concern   June 1, 2019 — Rated 10 out of 10 by T.M. Zerorez Los Angeles
What do you like about our products and services?

i put a review on yelp.

Report a concern   June 1, 2019 — Rated 10 out of 10 by P.D. Zerorez Los Angeles
What do you like about our products and services?

professional and thorough

Report a concern   June 1, 2019 — Rated 10 out of 10 by Laurie Blasing Zerorez Los Angeles
What do you like about our products and services?

Attitude

Report a concern   June 1, 2019 — Rated 10 out of 10 by C.P. Zerorez Los Angeles
What do you like about our products and services?

Services performed quickly and service personnel arrive promptly every time. I have had 7-8 of my properties serviced by your company. Excellent service. Robert Keith is a “stand out”.

Thank you!

Report a concern   June 1, 2019 — Rated 10 out of 10 by Audrey Kieckhefer Zerorez Los Angeles
What do you like about our products and services?

Your techs do a great job!
Tech had done my carpet before so remembered ME which is a great marketing tool!
Appreciate the fact your cleaner ALWAYS arrives on time!!!

Report a concern   May 31, 2019 — Rated 10 out of 10 by Linda Munsch Zerorez Los Angeles
What do you like about our products and services?

This is the second time we have called ZeroRez to clean our carpets. They do great job, and are very careful about not damaging anything.
The 2 men who came to clean were very friendly, respectful and very knowledgeable.
We had some pretty bad stains from our shoes, but they got them all out. The rooms all look great! And they smell good.

Report a concern   May 31, 2019 — Rated 10 out of 10 by Joan Surfus Zerorez Los Angeles
What do you like about our products and services?

Robert was great - timely, explained everything and ensured I was happy along the way and at the end of the process. I so appreciate the effectiveness of Zerorez as well as Robert's professionalism and thoroughness.

Report a concern   May 31, 2019 — Rated 10 out of 10 by Sue Newton Zerorez Los Angeles
What do you like about our products and services?

The carpet got cleaned exceptionally well and our technician Robert is the most professional and the best carpet cleaner we've ever met. We will never have anyone else clean our carpet other than Robert!


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