- Phone: (949) 387-2222
- Visit Website
based on 34885 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Arrived on time. Carpet looks like new and its
33 years old.
Robert Keith!!!
Richard was an excellent employee. He did a fantastic job. Very satisfied with results. Carpets look new.
Quality and speed of the work. My carpet looks new.
The people, the process and the product are a cut above. Thank you, Robert, for your professionalism!
Robert is the BEST, but you already know that!
Your company does not move 3 person sofas or offer discounts for rooms that have cleared out by owner. This is contrary to most Zerorez through-out the country and a challenge for older people and the disabled. You need to be clear about the extent of your services before you arrive.
My carpet was shampooed on Wednesday. I was told it would take 6-8 hr to dry. It's been two days now (48 hours) and it's still wet. Furthermore, when I called yesterday and asked if someone could bring me a fan, I was kept waiting on the phone for 10 minutes. The entire time the call was not put on hold so I was able to hear the entire conversation between the two employees trying to figure out if they could get a fan to my house. After 10 minutes of being on "hold" I had to hang up.
VERY UNPROFESSIONAL!!
Eric Bollman, I've been with you for over 6 years.
it take many years to build customer loyalty, it takes just one bad experience to loose it.
Sorry!
Good communication. On time. Carpets look good.
We appreciate receiving a call from the technician letting us know when he would be at our home to do the carpet cleaning. He did the job well. We will use Zerorez again and we will let others know about Zerorez. Thank you for a job well done.
Pricing for upolstery is too high.
Great service, personable cleaners, terrific job.
Awesome service and results
The ZeroRez process and that my carpets aren't soaked. Friendly, efficient and knowledgeable technicians
Gabriel was the young man who cleaned our rugs and a chair. He did a terrific job on all. JMy husband and I are completely satisfied with how clean it all looks now.
The technician was on time, eager to do a good job, and was efficient.
Good results. Personal service. Overall a very good experience.
Same guy, very nice and good.
I like that our wool carpet was cleaned with only water. The technician was thorough, neat and professional. Our new go to carpet cleaning service.
He did such a great job
It’s so convenient to have the carpets cleaned
Robert was excellent and knew more about carpets than any past employees.
He was outstanding !!!!!!!!!!!!
On time, efficient, neat, and the carpets look brand new!
I ha e been using your company for four years and have always found them professional and on time the quality of work is the best I would recommend them to any of my family or friends
I had 4 rugs cleaned and repaired. The repair work was outstanding. Livingston, the service tech, was incredible in both picking up the rugs and in returning them. He cut pads to fit all 4 rugs, which are all beautifully clean and a look brand new.
We loved the guy who did the work but maybe our throw rugs just couldn’t get any better. They seem to still be dull - not bright - but that may be the fault of the rug & not zerorez
Very nice employee and did a beautiful job..My little dogs would not sit on the carpet for 3 days. Guess they didn't like the smell
The people are courteous and reliable
Very friendly and efficient.
No odor & pure