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based on 35211 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet turned out great. First time I used Zerorez. I will give great score as long as the stains don’t start appearing soon.
Your team was great and they were careful and efficient.
Carpet was really bad.
Carpet now really clean
Jimmy Last name removed
Good customer service
This is the best carpet cleaning service we have ever used. Very professional, efficient, and thorough!
Thank you. They did a great job!
We had a terrific technician, Matt, who did the best job we've ever had! He's a credit
to Zero-Rez and next time we will be sure to request him to clean our carpets! Thank you,
Name removed
Good people
ZeroRez is always very professional. They answer their calls right away and often have many times to choose from for appointments. My service person was very knowledgeable and thoughtful about the way he assessed my different carpets. He gave me good advice on rooms with high traffic and was able to do an extremely thorough job cleaning my home. I would highly recommend using this company. It is very much about the quality of the solution they use and the fact that it leaves no residue behind. In addition, it's better for the environment and natural for your home. Lastly, the service is outstanding. If you put all three of those things together, this is a top notch company.
Love the quality and the employees each and every time., The dry time is helps out too since we have a pet in the home too.
Great job by Ron.
Efficient service and great service technician
The tech Matt was really great. He really worked hard and did the best he could with the stains we had. They didn’t all come out but we’re greatly improved.
Service technology works very well. Technicians are prompt, polite, and informative.
Friendly and good results on carpet!
my technician, gabriel, was on time, called on his way, was helpful, kind, polite,
and did a great job.
I like that you don’t use detergents and it is environmentally friendly
Great job cleaning the carpets! The technician, Kyle, was courteous and went out of his way to make sure everything was done to my satisfaction.
Kyle was professional, friendly and caring!
Best method of carpet cleaning hands down. The employees are very courteous and polite and great at their jobs. The company will make it right if you have a concern. Great company and great technique.
Terry
Didn't keep with the scheduled arrival window of 11AM to-1PM, per your text message. Tech arrived around 2:30.Family was displaced from 11AM to 6PM, 7 hours.
I love the way my carpet feels when it is cleaned by Zerorez and the technician Yankel Rodriguez was great. We will be requesting him next time.
The technician did a fantastic job, moved furniture which I appreciate.
Pleasant trechnicians
Excellent service but I did find it odd that I kept telling the appointment scheduler that I would not be home until 8:30am but they insisted on scheduling an 8-10am appointment and then have the next appt at 10am in Culver City which is over 45 minutes away but it all worked out. Marcel was great.
Also, I don't know if spot cleaning is available and being able to talk over some other options like having time to seal the tile would have been helpful so I could have planned accordingly and know there is that option, the time it would take, and the cost. I was only presented that by the technician when they came.
Great service as usual
I was able to schedule an appointment on short notice. The tech called prior to arriving. The tech arrived right on time. The tech was able to clean all the items I ultimately wished to have cleaned "while he was there anyway," and he did it within a very efficient time line. Not to mention my carpets and runners and ottomans look amazing! I never have a regret with Zerorez!
You are careful to keep your schedule and arrive on time. Technicians are experienced and make suggestions to keep my carpet and flooring healthy. I feel the work is done thoroughly.
Carpets never have a residue and so they aren't sticky and they dry quickly. The tech was on time, explained the procedure and what to expect. He even told me how long he would take and how long to dry -- Accurately!
Great service, great prices and chemical free!

Technicians are always professional and the product cleans carpets amazingly clean.