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based on 34685 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your technician took his time and did a good job. The carpets turned out fluffy and not sticky.
Edwards was great!
Everything!
First the man who did the job was a professional. He worked very hard and did a very good job. The products used did a very good job in cleaning the carpets.
Although better, the area of carpet that was cleaned is still blotchy.
He did a really good job of cleaning the carpet but the price was $20 more then I was quoted.
Very good service. Quick drying. Affordable.
Personalized attention/assistance from staff
Prompt and thorough...The man who has cleaned my carpets the last 2 years is meticulous and has left my carpets spotless!
The most important feature was the immediate response to my call. That was followed up by asking me what I needed cleaning and then you provided me with detailed information about your service, price and availability of dates.
Once I agreed to accept your business, you sent confirmation emails, a reminder email as the date got closer and finally an early phone call the day of service.
All those details are really appreciated in this busy life we all lead. Finally, the carpets were fresh and clean with no residual odors left behind. Thank you for your professional delivery!
The technician that came to clean our office at 1 Corporate Plaza did a great job. I hope we can request him back in 4 months when the cleaning is due again. Thank you.
So yes, the widows are very clean but the technician was unable to remove the glue left behind from my window installation. It looks like I have scratches.
So I need to contact the manufacturer to see how this glue, or what ever it is, can be removed.
The tech was friendly, knowledgeable and got the job done in a timely manner. If he didn't know the answer, he was say so, not try and BS his way through.
I like the fact that the cleaning process doesn't soak the padding under the carpet to the point that it starts to deteriorate.
Every technician that has come to clean our carpets has been great, especially Bret, who was the latest to do our carpets.
I didn"t need to have the technician to keep telling me I should have had the carpets cleaned once a year when he couldn't get a stain out.
Zerorez did an exceptional job at cleaning our 4 rooms. We have major stains from the past home owner and then our toddler and all stain she came up. He was quick and thorough.
Success in removing stains.
Eric was very professional, very informative and knowledgeable, and very fair. He and his team member who did the floors really had attention to detail and were proud of their work. Mark also was very knowledgeable. Also a very trustworthy group of men. And I like the outcome so far! (We have not yet done clearance testing for mold.)
Communication regarding appointment, on time arrival, explanation of services being performed - all of these set Zerorez apart.
MY TECHNICIAN, YANKEL RODRIGUEZ WAS VERY KNOWLEDGEABLE AND VERY
HELPFUL. HE COMPLETELY ALLEVIATED ANY FEARS I HAD ABOUT TREATING MY CARPET OF 41 YEARS. MY CARPET AND COUCH CAME OUT BEAUTIFUL.
They did a wonderful job on my carpet. The technician was very friendly! I will definitely be a return customer!
Natural products, excellent service, can request the same informative technician, always a very done very good job.
Try not to build the ticket quite so much.
Take the time when cleaning furniture to
ensure it is as clean as possible.
Jorge our representative was very informative by showing comparisons between the present condition of the tile to what it was going to be like when he finished.
We are very satisfied with his friendlinest and professionalism and the end results. He also explained about the extra charge being made that was had not been included that wasn't listed on the original estimate.Including the finished product, His effeiency in timely completion of
the job was outstanding.
Gerald
Your technicians attention to detail and the wonderful results they bring about.
I love how professional the company has. I love how clean my rugs are and how they don’t smell when you leave I love how they’re dry by the evening.
Your service technician Yankel Rodriguez was courteous, professional and would not leave until he knew we were satisfied.
The service vehicle was clean and the equipment worked well.
Very satisfied with your company will definitely use again.
Clean water from the ZeroRez truck is used to clean our carpets and area rugs. The dirty water is sent back out the truck.
Excellent Job!! I had remodeled 2 upstairs bathrooms and I thought the carpet on my stairs was beyond cleaning from all of the demo and construction traffic, my contractor suggested Zerorez. Your Tech did such a wonderful job he promised the stairs would come clear and they did! He was wonderful, very knowledgeable and friendly took care make sure all furniture and walls were protected. I am so pleased with the entire experience I will never use anyone else for my carpet cleaning again! Thank you for the clean carpet! Wonderful job!
They got the spots out of my carpet. I had given up on getting rid of those spots.