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based on 34885 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
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The carpets come out beautifully, no chemical smell. The technicians are always courteous, on time and thorough.
I already commented on this service the day it occurred which was last Thursday on your website
Hi, thanks for asking! I think Levi forgot to put down the pet pretreatment. I payed for him to treat several areas, but they still smell of urine. Could someone come back and do those areas again?
Everything from start to finish was perfect
The worker was very knowledgeable and dd a great job. We know our house is clean and healthy once again.
Zerorez missed not one, but TWO scheduled appointment times On Tuesday, October 22. I had to Take The day off work, reschedule my whole day, and deal with my toddler who missed her classes and things to do because Zerorez messed up their scheduling. And I had my appointment confirmation in writing! The manager offered me a $50 discount - just not enough to make up for ZEROREZ’s mistake. So I pushed back and asked for more and was offered one free room of cleaning. When the technician showed up (Ronnie), it was 5 pm at night. I had to be somewhere by 7 pm. Ronnie was great. He was Apologetic, and he worked fast (he cleaned until 7 pm which meant I was late to my meeting, but I don’t blame him). When he showed me the bill/invoice there was no discount applied like the manager had offered. Ugh! So Ronnie and I had to figure it out because the offices were closed (it was after business hours) and he couldn’t call management. The whole experience was terrible. I even asked if there was a different number or different Zerorez franchise I could schedule through next time. Ronnie was the best thing about this Zerorez service - he gets 5 stars. But the scheduling, management and customer service, get 1 Star. How can Zerorez make it right? 1) Stop using a 3rd party company to schedule services. I’m a returning customer and have never had issues like this in the past. 2) Review the importance of customer service with management. 3) Follow through on doing what you say you’ll do. 4) Go over and above to apologize and make up for mistakes. 5) Offer me a future discount or credit to make up for what I dealt with and the frustration of this experience... And then actually apply it.
Excellent service. The serviceman was so pleasant, knowledgeable and professional. Was very impressed with his workmanship. My house looks great!!
Your product cleans great and I love how you provide us with spot cleaner. I also like how good your worker cleans my carpets..He is very professional and has attention to detail.
The Technician Ranke R. was on time, explained what he would be doing to clean our tile and grout at which time he got started. He worked none stop for 4 hrs. Before he left he made sure I was satisfied with his work. The floors looked as if they were brand new.
Zerorez technician Robert deserves a 10+++ for his amazing professional expertise far exceeding expectation. He was knowledgeable, patient, and thorough in all aspects of the job. We are most appreciative that he was willing to go well beyond requirements.
On November 7, 2019, I had the pleasure of meeting Ryan from Zerorez. He came out to clean the apt I was moving into. He had such a great personality, and we communicated very well. (As an elderly individual, this can be unusual with younger adults.) Ryan is very learned in his knowledge within his vocation, as he pointed out certain aspects in the carpet that had been used by a previous tenant. Ryan has been my favorite cleaner this far using Zerorez throughout the years. He showed kindness and respect, while doing a professional job for me in my new apartment. Zerorez, Ryan is an asset to your company! Thank You for sending him to my door. 😊
Everything!
No chemicals
Great service techs
Really clean results
Our wonderful technician was amazing.
Such a hard worker and so fun to talk to.
Please make sure we have him next time!!!
Our carpets look so good!!
Marilyn Salsbury
Corona del Mar
I like the efficiency of the appointment, the courteous and on-time man who cleaned our carpets. The rugs turned out great and I am very happy with the results.
The job they did was fine. Your office staff is a little to be desired. I did not receive my invoice and I called but they could not help me. I still do not have a copy of the invoice.
Wonderful technicians, always professional. Carpets and floors came out very clean!
The technician was an hour later than the time promised (1-3pm). He came at 4:15pm. I was not happy about that, but did appreciate a call from the office that he would be here around 4pm. Once here, he got right to work and did a great job. He did explain that he got held up by the previous customer. I am not sure what could have made the situation better other than to send someone else out to do the job once he knew he would be at least an hour late.
I like the quick service and the process they use for cleaning; no soaps.
Tech called to let me know when he would arrive. He did a very thorough job. I am happy with the cleaning
No harsh chemicals
Ronnie did a good job and explained it all
Great Service. The results were fantastic.
The customer service Jeff and his team provides
Readily available appointments
Excellent service
Kudos to Marcel!!!
This was my second time using Zerorez. They do an outstanding job. My rugs have a lot of white in them and it gets very dirty especially on the stairs. Zerorez gets the the rugs looking like new again. Their techs are very professional and very knowledgeable. I will definitely use them again.
I love how clean you leave my carpet! It looks like new. Your techs do great work!!!
Yes, for the first time that Robert has cleaned our carpet I was disappointed. We wait until he is available because he's been so reliable. This time we scheduled an extra cleaning in between our yearly cleaning. The hall, bedroom and part of the Dining room carpet had not stayed clean and needed a redo. We paid $200.00+ for 45 minutes. The hall, doorway into the master bedroom and most used edge of the Dining room carpet still look dirty.
We paid top dollar for 10 year guarantee carpeting, so maybe it can't be gotten any cleaner, but what upset me is that Robert said he would not put the soil resistant spray on this time, that he'd wait until next time. Obviously the areas we had cleaned need help why wouldn't he do all he could to keep them from getting dirty.
I would like the entry to our bedroom, the hall and edge of the dining room to look better than they do. Robert has been the BEST, and I appreciate all the hard work he's done for us, but this time was a rare disappointment. Thank you. Name removed
The technician was so nice. The quality of work is great. You won’t be disappointed.