- Phone: (949) 387-2222
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based on 34884 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was friendly and efficient and the carpets look great!
Richard was on schedule for both our appointments and was really knowledgeable on how to make our upholstery look new. Our tile floors and grout look like we just moved into a new home. Zerorez process for resealing the grout is the best. Absolutely would recommend Zerorez.
No smell very clean
The room that most needed cleaning did not seem to get the attention that it needed.
radio
Quoting was quick and easy and service was fast and technician was very friendly and accommodating. He answered all my questions and was very friendly. So far the result looks great.
We are very pleased with our carpet & rug cleaning! The technician was very nice, polite & helpful.
They do a really good and thorough job. I’ve used them to clean carpet and upholstery in my house and have never been disappointed.0
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Zerorez cleans my carpets better than any other service I've tired in the past. The carpets are clean with no chemical smell or residue. I recommend Zerorez to everyone!
The cleaning was amazing, removed stains from carpet.
You always do a great job and are quick and efficient. Will use again.
No soap residue.
Cleaned better than other services. Very professional staff
Matt arrived on time, thoroughly explained the process, worked quickly and did a great job! Floors haven't looked this good in a long time, upholstery looks new and carpet is soooo much better. Will definitely be scheduling annual cleanings...10/10!
Great service and clean carpets.
Knowledgeable technicians
Clean process
Outstanding technicians and they do really great work!
Your professional, polite and likeable technicians.
Very easy to set up the appointment online, was able to not be home at the time of service. Got home and was very happy with the results!
Matt Hammond was GREAT!
Your agent was right on time. Last time you did a great job.
Technician was super nice, fast and punctual.
The first room the rep Kyle looks like he made a good effort half way through the room as I can see the overlapping marks and some edges were cleaned. There is softer carpet and then no doors moved and Areas missed and Then crunchy carpet. The next 3 areas have very crunchy carpet and obvious dirt areas (still there where there were prior to this cleaning) and the last room is absolutely the worst room was done with a quick pass with totally more obvious missed areas and again a door not moved with over a foot of area untouched behind. Totally crunchy dirt and dirt old carpet look now (which was not the case before). I used to get compliments on how nice and how new my carpets look. My beautiful white carpet looks crunch dirty and now worn which was never the case. The areas he actually missed still feel soft and fluffy like before he showed up. I totally regret buying Zerorez and I have nothing good to say to recommend them. The worker was pleasant enough and did up sell us to agree to purchase the cleaner (before he started) and he offered to have us pay extra $30 a room for the scotch guard and he offered to come back to clean my wood floors (which are beautiful and do not need professional cleaning). He did not wipe any of the steam from my expensive wood floors (so I wiped them but I was shocked to feel grit on my floors). Where is the grit from if he is cleaning with no chemicals and special water? I was told 24 hours to completely dry which does not match the website. I told him I Could still see the dirt on the stairs right away and when I asked how the guarantee works if I don’t care for the dirt still being on the stairs and I was told I would have to pay $99 to get them redone unless he obviously missed an area. I told him that is not what the website said. He did attempt to clean the stairs and he did get some dirt up and he did wipe a few areas of my wood on my staircase in the beginning but did not wipe steam from the stairs much on the bottom landing. The stairs still have the same noticeable dirt areas that I had before he came just less dirty. My carpets were not that dirty to begin with. I feel that I could have done a much better job myself had I bought or rented a machine or if I had hired a different company. I saw and felt my friends carpet after zerorez finished and she had clean stairs and fluffy not crunchy carpet. Zerorez was recommended by my daughters PR firm also, but no longer will that be the case. I cannot recommend them to anyone myself. I feel I should get my $ back or a different rep should come back and redo the carpet cleaning. I am a very unsatisfied customer. I have taken excellent care of my carpets and now I worry that they will never be as nice again now that I let Zerorez in my house to work on my carpets.
You were able to come the next day for an emergency service. Thank you for that Quick response.
I also appreciate the natural chemicals because this is an office environment!
Our technician took the time to be very thorough about cleaning the spots and stains and re-checking to be sure he really got them. I was very impressed with his level of care and attention.
Clean carpet , on time first customer.
Competent worker.
You did a fantastic job at my home and at my place of work. Prices very reasonable
and carpet cleaning outstanding! I really appreciated your compassion helping me with
my dachshund stuck in the fence! Gabriel is the best! Thank you for both jobs!
Hired your company to clean carpet in a few rooms. My little one accidently threw up in her room and I was specific in instructing technician as to the area. He claimed that your product would definitely get rid of odor. It didn't and I called to have someone come back out and try again. Same tech came out and said he had a very specific enzyme that would for sure get it out - why didn't he use it the first time?? When he finished I went into room and rubbed the area and it STILL smelled. He told me it was the enzyme and it was fine. It wasn't fine as the smell is still there. He came out once again and claimed he had something else to put on it. Once again, it didn't work - begging the question, did any of our carpets really get clean??? Insult to injury is as he was leaving I told him I hoped it worked this time and he proceeded to me that he's been back twice and I should have been charged for his time! REALLY??? So, this is why I will never recommend your company!
Ask homeowner to “inspect” the job when finished to check for missed spots.