- Phone: (949) 387-2222
- Visit Website
based on 34884 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Iour rep did an excellent job. He not only got all of the stains out but, also, did minimal carpet stretching. An outstanding job.
Technicians perform the job well, call ahead and are respectful. It’s been a bit difficult to get through to the office lately though. Tried to call and pay my bill but no one picked up
My carpet stays clean longer than some others carpets. I have seen others need to be cleaned more often, they have stains that return. The tech is awesome. He works hard & respects my home. Only cleaner I would use. The tech Lavon is the best !
Everything! Love your company and products.
The man you sent was polite, actually showed up early, was efficient and did an excellent job
Our technician was amazing. I think Arvin was his name?? We’ve had zerorez come three times to our home and this was by far the cleanest I’ve seen my carpet. He spent a lot of time and had our carpets looking amazing. We have three kids and light carpet so there was no shortage of stains and wear and tear. I don’t see a spot after he was done!
I was pleased with Erick’job. He was pleasant, quick, knowledgeable and throughly. I would recommend to a friend.
Eduardo was professional, courteous and knowledgeable. I am a repeat customer. Eduardo called 30 min before arrival, reviewed the work order and explained the process and new guidelines. He made sure to place protective mats and corner bumpers so my house would not be damaged from the equipment. Everything went well and better than expected. Thank you.
I signed up for the $169 3 room special and when I spoke to someone they said my price would be adjusted b/c I only needed 2 rooms cleaned.
I live in a high rise and when the guy showed up he said his equipment couldn’t reach my unit. He left and went to get a portable unit and charged me another $50.
He had the machine on my hard wood floors and there was water EVERYWHERE... I slipped and fell on the water and now my knee that I’ve had 6 operations on and ankle are all messed up.
Not a good experience...
Robert was excellent. He arrived on time, explained the services, evaluated the areas and gave additional feedback on keeping carpets clean. He was very knowledgeable and professional. Would highly recommend Zerorez to everyone.
show details of your service in disinfection and other related area.
Nice technician. Carpet always looks great, close to new even though ten years old, after you are here.
It doesn't seem to leave a residue & usually gets rid of every spot.
I like the fact you don't use soap to clean the rug. My carpet is nice and clean and it dry's very fast because you don't soak the rug.
The work is very thorough,and well worth the money
Cleans good. Nice people on time
Since using Zerorez our carpets have never look so nice. 23 years old, and they look like nee. Not dosp residue, no dirt build up. Great service.
QUALITY!!
The technicians are very professional. They show up when they are scheduled and get right to work. When the job is done my carpets are clean and fresh.
stain remover
I have used Zerorez for many years and have always been pleased with the professionalism of the technicians and the outcome of my carpet.
your team, technicians, product and results!
I expected that at least the high traffic areas could have been gone over a couple of times to bring the pile back up. After the carpet dried, I vacuumed again to try an lift the pile and was quite shocked by how much I vacuumed out of my "cleaned" carpet. Maybe the process "loosened up" a lot of dirt, but going over the floor twice could have left me with clean carpets instead of "stirred up dirt."
To do three rooms a hallway and stairs barely took 45 minutes after the prep, so even though I didn't watch the technician like a hawk, I don't think he actually spent enough time working on the carpet (the prep took much longer).
Nobody can clean grout like Zerorez!
Courteous; showed up on time; called beforehand to confirm arrival time; professional job.
I have been a customer for many years and the service has always been prompt, courteous and the Carpets are very clean and professional.
You’re the only carpet cleaners I use. For some reason the carpet looks cleaner than ever before. I’m very happy with the results.
I’m referring Brent Penner to you. He’s in #218
Also
Rose Ramirez.
I’m told if they use you I’ll get a little credit?!?!
Everything! Your process works the best of any carpet or tile cleaning we've ever used. And of course you always send me the tech I request -- Robert -- and he always does a phenomenal job. Thank you for delivering what you promise: good service people and a great cleaning process.
Arvin did an excellent job. He is a very hard worker, detailed and pleasant to have in our home. The carpet is 10 years old but looks amazing now. We had vomit from our sick cat and other food stains that he removed with skill.
Professional attitude. Called before to give arrival time estimate.
Attention to detail. Clean-up.