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based on 34884 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional
During these times I expected the technician to be wearing a mask when he greeted me and we discussed the areas to be cleaned. I did not expect him to wear it while cleaning the carpet since it could make it harder to breath (he was laboring ) but when he was done and speaking with me, I expected him to don a mask again. I don't think he even had one.
Careful technician
Great service from Lee. Super professional and fast. Great quality of work.
We have used zerorez for years and have recommended them to all our friends. We just had our carpets cleaned yesterday and the spots are still there. This has never happened in all the years that we have used this company. The gentleman who cleaned our carpets was extremely kind and tidy with his work. However, I think he didn't spend as much time as all the others have in the past leaving the spots still visible.
I just had my carpets cleaned yesterday. The service person was on time, courteous and so thorough. When the job was done he asked us to look it over for our approval. I would not use another service but Zerorez.
appear to be honest and do good work
Look. I chose your company due to your cool ads online which showed info and then pre agitation to loosen dirt then the process. I was hooked. Even agreed to wait due to Covid19.
The tech came, nice guy, professional. He starts the walk-through. I said where is the agitator and he stated they dont do that. I was upset. I showed him the video. He stated he, in over 10 years, had never seen the any of the videos. He went on to state all are franchises and dont have to do the agitation. And stated that, although a different water treatment is used, the house would be wet for two days. I was highly disappointed. Stated I could have hired any local company for that. I literally turned the situation over to my partner and then waited in the backyard until done.
Are the carpets clean? Yes. Thank you.
Was it worth the wait? Questionable.
Do I feel you do false, misdirected online advertising? Absolutely.
Suggestions?
Make sure at top of ads and throughout there is clear statements that all franchisees work differently etc.
Techs are very good.
Good job!
Professional and fast
Professional service and carpets look great
Good service, stains stay gone, price is reasonable
Although my appointment was delay from early morning until later in the afternoon,
my Technician was polite, efficient and did a wonderful job.
Your method of cleaning always leaves my carpet fresh and stain free. Robert is the master of stain removal and a nice guy.
We thought Eric was a wonderful young man, very friendly and informative and pleasant. He did what he needed to do and was done and out of the house in great timing. The carpets were beautiful. Also, he sold us on the protective topping which will keep our carpets looking clean even longer. Very, very positive!
First and foremost is my carpet is not turned into a goey, soapy mess. This is the third time I’ve used Zerorez on my carpet and it always looks brand new- very pleased with the service.
This service was exceptional! He really did a nice job cleaning my carpets and was able to get the stains out of them. He was very knowledgeable and friendly. I would highly recommend Zerorez to anyone that wants their carpets cleaned.
We are beyond pleased with the results of cleaning our mom's carpet. Robert Keith is a magician. We will never use anyone else. Ever. Thank you to Robert. What an asset you are to your Company. Looking forward to having you in our home again. In addition, we plan to utilize other services Robert thought we may be interested in. Do not ever let this person go from your employ.
Have a wonderful day, and thank you again for an amazing job.
Sincerely,
Lyle and Susan Neely
Anne LeClair Family
(9Phone number removed
Excellent service, very thorough,no dangerous chemicals, safe for my family, and my carpet looks like new! Thank you Zerorez! See you again next year.
Easy to schedule, reliable, effective and affordable!
Excellent cleaning
Robert really took his time to do a thorough cleaning. Our apt carpet is 12 years old and is a low quality. It looks great! Then, after completing the cleaning, he gave us plastic "booties" to put over our shoes until the carpet was dry. Very high-end . . . . thank you!
There was some residue left after they completed it and we had to mop the floor after they left in order to get it off. Also there were a couple of spots that I thought could have been cleaned better.
You reverse osmosis system leaves my carpets soft. And because the steam is so hot I feel they get really sanitized and fresh smelling.
The technician was very knowledgeable about the product, our carpets etc. he was also very professional. Carpets came out beautiful
No soap. I've always had a good experience.
Thorough cleaning job. Thank you.
I was given a different person than I requested for. Robert had to come back to correct the job. He was more professional than the first guy. Most of the spots came out. I used a special promo they had.
Very good tech. Performed work quickly and efficiently. Nice person as well!
I Ike how clean the carpets turn out, without soap buildup taking place. I have had Zerorez out four times since we replaced the carpet and the carpet is holding up much better, then our carpets in the past we did not have cleaned regularly.