Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34674 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 11, 2021 — Rated 10 out of 10 by K.C. Zerorez Los Angeles
What do you like about our products and services?

Ryan did an amazing job! He was very kind and professional and courteous!

Report a concern   July 11, 2021 — Rated 10 out of 10 by M.N. Zerorez Los Angeles
What do you like about our products and services?

Sal did a great job on our kitchen tiles and countertop!

Report a concern   July 11, 2021 — Rated 3 out of 10 by P.E. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Was very disappointed that none of the traffic areas look improved at all! We picked ZeroRez because of the ads (and reviews on Angi’s) that they remove stains, etc. The technician Matt was very nice, but he did say that all the stains would return. We hoped it would look better than before the cleaning…but unfortunately it didn’t.

Report a concern   July 11, 2021 — Rated 10 out of 10 by J.H. Zerorez Los Angeles
What do you like about our products and services?

I want to let you know about my positive experience with your company's service last Friday, 7/9/21.

Well, I was impressed how professional, courteous, and friendly Sergio and Eddie (a traniee) were for my appointment. First, they arrived during the earlier part of the time window for my appointment. Second, I liked how they asked me if I preferred them to wear a mask or not. Third, they were respectful of my home. Fourth, they explained clearly what they will be doing to clean the carpets in my home. Fifth, they addressed the areas of stains and explained how they'd do their best to clean them. Sixth, I like the wall corner guards they put in my home and the mats they put over the flooring at my front door entrance. Seventh, they answered all my questions. Eighth, they did well with the clean up and pick up of their cleaning and wall protection/flooring equipment.

Overall, this was a much better experience than other carpet cleaners I used in the past. Please give Sergio and Eddie praise plus recognition for their great job! Therefore, I will be using Zerorez again for my next carpet cleaning, and requesting Sergio's service again. Hopefully, Eddie gets hired full time. Thank you for such a positive carpet cleaning experience.

Report a concern   July 11, 2021 — Rated 10 out of 10 by L.W. Zerorez Los Angeles
What do you like about our products and services?

Service was on time, courteous and took care to protect surfaces in my home. The results were clean fresh smelling carpet.

Report a concern   July 11, 2021 — Rated 10 out of 10 by Renee Newman Zerorez Los Angeles
What do you like about our products and services?

We always appreciate Zerorez's timely and friendly service. Our carpets look beautiful, feel very clean and dry quickly.

Report a concern   July 11, 2021 — Rated 10 out of 10 by S.A. Zerorez Los Angeles
What do you like about our products and services?

Non toxic

Report a concern   July 11, 2021 — Rated 10 out of 10 by Debbie Broccol Zerorez Los Angeles
What do you like about our products and services?

Service was on time, tech was polite, fast and did a great job!

Report a concern   July 10, 2021 — Rated 10 out of 10 by B.M. Zerorez Los Angeles
What do you like about our products and services?

Carpet is fluffy and soft again.

Report a concern   July 10, 2021 — Rated 10 out of 10 by C.B. Zerorez Los Angeles
What do you like about our products and services?

I love that nothing is used that will leave a residue in the carpet that will attract dirt later. The process is much quicker than when we had it done by another company several years ago and they left the carpet we had then so wet that it took 4 days to dry out. Zerorez is the best. Our carpets in each room were left clean and smelling fresh as always. And they were dry the next evening because they were left only damp as compared to the aforementioned problem we had with the another company before. And the guy arrived within the time frame we were given another great thing. He did a fantastic job. The type of treatment and water used left our carpets looking like new and it was put in our house in 2001!! We highly recommend Zerorez and will never use anyone else.

Report a concern   July 10, 2021 — Rated 10 out of 10 by L.G. Zerorez Los Angeles
What do you like about our products and services?

Reasonable cost. Friendly and polite technicians who arrive on time.

Report a concern   July 10, 2021 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

Stubborn stains on couches were removed. Travertine was returned to it's original color:even inside all the nooks and crannies.

Report a concern   July 10, 2021 — Rated 10 out of 10 by L.A. Zerorez Los Angeles
What do you like about our products and services?

Did a great job in just a short period of time I am very happy with how clean everything came out.

Report a concern   July 10, 2021 — Rated 10 out of 10 by M.K. Zerorez Los Angeles
What do you like about our products and services?

The service was very fast and left the tile floor and grout amazingly clean. I would highly recommend this company.

Report a concern   July 9, 2021 — Rated 10 out of 10 by Steve Coates Zerorez Los Angeles
What do you like about our products and services?

Very helpful and easy to understand

You can send him anytime

Thanks

Report a concern   July 9, 2021 — Rated 10 out of 10 by K.E. Zerorez Los Angeles
What do you like about our products and services?

Brett did an excellent job on my carpets!!

Report a concern   July 9, 2021 — Rated 10 out of 10 by Karen Jones Zerorez Los Angeles
What do you like about our products and services?

The technician were professional and diligent in their work.

Report a concern   July 9, 2021 — Rated 3 out of 10 by A.B. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

You are good but way too expensive. $400.00 for probably 600 sq feet and 2 rugs... I can't afford to use you again.

Report a concern   July 9, 2021 — Rated 0 out of 10 by J.T. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The technician did not bring a vacuum cleaner and told me the dark spot may not come out clean when other companies promised the spot would be removed. The guy left without informing me that he was leaving so I had to hire another company which did an excellent job taking almost 4 hours cleaning.

Report a concern   July 9, 2021 — Rated 10 out of 10 by K.O. Zerorez Los Angeles
What do you like about our products and services?

easy to schedule, technician prompt and courteous. Outcome was excellent, what's not to like?

Report a concern   July 9, 2021 — Rated 10 out of 10 by D.D. Zerorez Los Angeles
What do you like about our products and services?

Eric was quick and thorough and did an excellent job.

Report a concern   July 9, 2021 — Rated 8 out of 10 by R.G. Zerorez Los Angeles
What could we do to improve?

3 areas cleaned. process was super fast, compared to the 2 other times I used your service.
No bottle of spot remover given like previous cleanings.

Report a concern   July 9, 2021 — Rated 10 out of 10 by Terry Jonisch Zerorez Los Angeles
What do you like about our products and services?

Reliable, courteous and reasonable.

Report a concern   July 9, 2021 — Rated 10 out of 10 by Monica Duenez Zerorez Los Angeles
What do you like about our products and services?

Quick and great results!

Report a concern   July 9, 2021 — Rated 10 out of 10 by K.O. Zerorez Los Angeles
What do you like about our products and services?

Quick, easy and friendly customer service.

Report a concern   July 9, 2021 — Rated 10 out of 10 by J.B. Zerorez Los Angeles
What do you like about our products and services?

everything

Report a concern   July 9, 2021 — Rated 10 out of 10 by M.P. Zerorez Los Angeles
What do you like about our products and services?

The technician was very good. He was knowledgeable and very nice. The carpet looks fantastic

Report a concern   July 9, 2021 — Rated 10 out of 10 by Carl Smith Zerorez Los Angeles
What do you like about our products and services?

I like they they are chemical-free. I like that they leave less water in the carpet than alternatives. The results can be surprisingly good.

Report a concern   July 9, 2021 — Rated 10 out of 10 by B.A. Zerorez Los Angeles
What do you like about our products and services?

I have severe allergies & was very happy that the alkaline water was used and no chemicals! I was very pleased with the results!

Report a concern   July 9, 2021 — Rated 10 out of 10 by Stephanie McClellan Zerorez Los Angeles
What do you like about our products and services?

I liked that my technician, Jeremy, was on time and professional. He did a thorough job and also got it done quickly. My carpets look like new!!


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