Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34873 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 18, 2021 — Rated 10 out of 10 by M.E. Zerorez Los Angeles
What do you like about our products and services?

Young man who did the job was superb! He went the extra mile to pre treat soiled areas that all came out shiny clean.

Report a concern   August 18, 2021 — Rated 10 out of 10 by B.L. Zerorez Los Angeles
What do you like about our products and services?

Everything 0.o5

Report a concern   August 18, 2021 — Rated 8 out of 10 by J.A. Zerorez Los Angeles
What could we do to improve?

very nice service man just not sure your products is strong enough to remove the stains i was hoping to remove.

Report a concern   August 18, 2021 — Rated 10 out of 10 by Susan Simowitz Zerorez Los Angeles
What do you like about our products and services?

great job, great service!

Report a concern   August 18, 2021 — Rated 10 out of 10 by H.W. Zerorez Los Angeles
What do you like about our products and services?

Everything

Report a concern   August 18, 2021 — Rated 10 out of 10 by H.S. Zerorez Los Angeles
What do you like about our products and services?

Reasonable pricing, courteous and caring technicians, thoroughness of cleaning process.

Report a concern   August 17, 2021 — Rated 10 out of 10 by A.H. Zerorez Los Angeles
What do you like about our products and services?

They're prompt, polite and did a good job

Report a concern   August 17, 2021 — Rated 10 out of 10 by A.F. Zerorez Los Angeles
What do you like about our products and services?

Our experience with Zerorez was phenomenal. Our technician Ray called us ahead of time to let us know he was on his way, which my husband and I really appreciated. Upon arrival, we showed him the areas we needed serviced and he suggested a great addition to our carpet treatment (a top coat for our stairs, a high traffic area). Ray took the time to make sure we were satisfied with his work before leaving. My husband and I were very satisfied and will be using Zerorez again in the future to maintain our carpet. Thank you for doing a great job, Ray!

Report a concern   August 16, 2021 — Rated 10 out of 10 by J.Z. Zerorez Los Angeles
What do you like about our products and services?

fast and they really clean

Report a concern   August 16, 2021 — Rated 9 out of 10 by Charles Scott Zerorez Los Angeles
What do you like about our products and services?

Your Service person was very Very good. polite, with quality service. I needed to move furniture and was not ready for him helped me without me having to ask. I would defiantly have back for service again.

Report a concern   August 16, 2021 — Rated 10 out of 10 by Rick Noel Zerorez Los Angeles
What do you like about our products and services?

Your tech Matt was here with us again for the 3rd time, he is the only reason I would let anyone in our home to clean our house. He does great work, very nice person, was on time and called ahead to let us know he was on the way.

I believe in your process using no soap to clean the carpets, your grout cleaning is also the bomb. The only issue I had was calling up about 10 days before my appointment to see if my appointment could be moved up a couple of days, at that time I was advised that Matt could not come out on a different day but was also told he would not be here the day of my original appointment. I spoke to Brian your phone rep and was told that Matt had requested the day off, I than asked if I did not call how would I have found out that someone else would show up to my house the day of my appointment?

But Brian advised me he would see what he could do and would call me back with an update, shortly after that he called back with a date and time that would work for us and that Matt would be the tech coming to our home. So thanks to Brian we got our guy and time for the appointment. Thanks Brian.

Report a concern   August 16, 2021 — Rated 10 out of 10 by B.M. Zerorez Los Angeles
What do you like about our products and services?

Your product is the best and your service people especially the one that cleaned our carpets last Friday. He was on time, fast, polite and very helpful. Thanks Zerorez.

Report a concern   August 15, 2021 — Rated 10 out of 10 by Diana Braden Zerorez Los Angeles
What do you like about our products and services?

Our technician was very prompt, detail oriented and did an exceptional job!

Report a concern   August 15, 2021 — Rated 10 out of 10 by Kathy Bunge Zerorez Los Angeles
What do you like about our products and services?

This was the BEST carpet cleaning job we have ever had! Our carpets are fresh & clean & a few spots we had are now gone. The technician, Sal A., was so nice & did a fabulous job!

Report a concern   August 15, 2021 — Rated 10 out of 10 by E.B. Zerorez Los Angeles
What do you like about our products and services?

The technician arrived early, was polite, got right to work, and did a good job.

Report a concern   August 15, 2021 — Rated 10 out of 10 by Robyn Nelson Zerorez Los Angeles
What do you like about our products and services?

Christian was prompt, courteous, and accommodated my requests

Report a concern   August 15, 2021 — Rated 10 out of 10 by K.B. Zerorez Los Angeles
What do you like about our products and services?

Efficiency, organization and honesty

Report a concern   August 15, 2021 — Rated 10 out of 10 by D.S. Zerorez Los Angeles
What do you like about our products and services?

My carpet looks like new.

Report a concern   August 15, 2021 — Rated 10 out of 10 by M.A.M. Zerorez Los Angeles
What do you like about our products and services?

Excellent, extremely helpful and knowledgeable technician. Top of the line!

Report a concern   August 15, 2021 — Rated 10 out of 10 by K.R. Zerorez Los Angeles
What do you like about our products and services?

Great technician. Asked about any areas needing special attention and cleaned everything to my satisfaction.

Report a concern   August 14, 2021 — Rated 10 out of 10 by S.G. Zerorez Los Angeles
What do you like about our products and services?

Super friendly and thorough. Ben was great!

Report a concern   August 14, 2021 — Rated 10 out of 10 by P.B. Zerorez Los Angeles
What do you like about our products and services?

Austin did a great job.

Report a concern   August 14, 2021 — Rated 10 out of 10 by Ellen Norris Zerorez Los Angeles
What do you like about our products and services?

Excellent job! Everything looks just great!! I am very pleased!

Report a concern   August 14, 2021 — Rated 3 out of 10 by A.R. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Don't want you do do anything.
When Christian left home, things naturally wet.
When carpet dried, it looked no different than when I called for appt. Sure do miss Robert. He put muscle into his work.
Please don't send Cristian to our home in the future.

Report a concern   August 14, 2021 — Rated 10 out of 10 by David McCullom Zerorez Los Angeles
What do you like about our products and services?

The young man that cleaned my carpets did an excellent job

Report a concern   August 14, 2021 — Rated 10 out of 10 by G.B. Zerorez Los Angeles
What do you like about our products and services?

On time and did an excellent job.

Report a concern   August 14, 2021 — Rated 10 out of 10 by G.G. Zerorez Los Angeles
What do you like about our products and services?

Super easy to book, and worked around my schedule. The Tech was very nice, and easy to deal with.

Report a concern   August 14, 2021 — Rated 10 out of 10 by J.S. Zerorez Los Angeles
What do you like about our products and services?

Bret the Tech, dependable, efficient, reasonable, clean carpets, no residue, expected results...

Report a concern   August 14, 2021 — Rated 10 out of 10 by N.R. Zerorez Los Angeles
What do you like about our products and services?

Easy to schedule online. Technician arrived promptly (following promised phone call 30 minutes ahead of arrival). Technician (Ben) evaluated space to be cleaned, explained service to be provided, confirmed charges, answered our questions clearly & thoroughly. Carpet cleaning was effective. Very positive experience from start to finish.

Report a concern   August 14, 2021 — Rated 10 out of 10 by M.M. Zerorez Los Angeles
What do you like about our products and services?

your pH water cleaning is good for chemical sensitive and people who cannot be around scented products.

STRONG RECOMMENDATION - find a non-scented per-treatment and shampoo product. they DO exist and are quite effective.

also - might be a good potential new product to enhance your offerings - carpet sealant - product is odorless and non-toxic and reduces effects of toxic carpet discharges. interesting concept that might be a new area for you... it certainly fits your business profile quite well.

thanks for caring.


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