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based on 34671 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional and efficient! Thank you!
Great service and product!
Always excellent job by your outstanding technicians. I appreciate their courteous and polite manner!
Chemical free, better cleaning than standard carpet cleaners, safe for pets and carpets stay cleaner longer
Excellent service and rug cleaning! Thank you!
Everybody at Zerorez including Jacob were responsive with scheduling, timing and explanation of everything that took place. You’d be surprised in some companies how communication is very poor but not Zerorez. Jacob went above and beyond in completing the services.
The carpet really does stay clean longer. Thanks for making it look so good
The last time you cleaned my carpets your tech chipped off a piece of the bottom of my dresser, I'm assuming by hitting it too hard with the cleaner head. No way of knowing how it happened because he didn't bother to tell me and I didn't see the wood piece laying on the floor until hours later when I went into the room after the carpet was dry.
On the 18th I had you out to clean my kitchen tile. When I reviewed his work I noticed under the cabinets in front of the toe kick areas was not cleaned at all. He said the machine head would not couldn't get under the lip and that couldn't be cleaned. I explained that was not acceptable and he willingly proceeded to clean it with a rag sprayed with some cleaner. Upon further inspection I noticed none of the edges of the tile up against the baseboards had been cleaned.
Again I asked that he clean all those areas, and he did with a smile, but I don't feel it's my job as the customer to point out what was CLEARLY not done. Lastly the grout is now colorless in some areas. When I asked the tech about that, he said he assumed it was because it was wetter than the other areas and would be fine when it dried in 6 or so hours. A week later and none of the lightened sections have returned to the original color. It's not a 'wet' issue, it's a you ruined my grout issue. I've used Zerorez for years and recommended you to EVERYONE I know and even when a friend suggested they'd found a company just like yours I vehemently disagreed anyone could be better than Zerorez. I won't be making that statement again, or use you again.
Prompt and courteous
Very professional
Reasonable pricing
The scotch guard seems to be extra help with keeping carpets in good condition
It was very refreshing to have a carpet company that came to do what I paid for. Sergio was professional and completed the job efficiently and thoroughly. The carpet looks great!
I’m happy that the cleaning is chemical free and there is no odor. The technician was thorough and great.
Technician was very knowledgeable and did a great job cleaning our carpet.
Service tech took time to explain the work he was doing. He also provided maintenance tips I never knew.
Technician was wonderful courteous helpful efficient and reasonable.
Great service and amazing clean
Chris was very professional, courteous, and thorough. Great job!
All clean and no residue to have to vacuum the next day.
Brett did a great job thank you!
Your prices are to high.
Generally like service. Last rep not good
Friendly and trustworthy
The rugs are so clean they look like they're new.
Work was done quickly and the gentleman who did the work was nice. However, the tile floors were not as clean as they could’ve been and it looks like he skipped a small section of the floor. I feel like he could’ve taken a little more time and gotten the job done right.
My carpet looks great and the staff were very helpful.
Our carpet stays clean longer with Zerorez!
We have been using Zerorez since 2005. We were impressed then and still are!
Our recent carpet cleaning experience was the same as all of our previous cleaning experiences. The technician arrived on time and paid attention to the areas that I identified as potential problems. He got right to work and the carpet looks like new.
Very pleased as I usually am with Zerorez!
Efficient, timely, and fair!
Your technician was very prompt and capable. He did a great job.
Great job of cleaning
Cooperative people and cleaning services