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based on 35012 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that there is no soap or chemical residue left in the carpet, keeping it looking cleaner longer. I also appreciate that the technician put a mat over our front door threshold and corner guards on the door moldings so that the hoses didn't mar the finish of the threshold and moldings.
Very personable, professional and fast! Excellent work!
We are very pleased with our carpets!!! Ramiro called before he arrived. He was kind, professional, and careful. The whole process was so quick, and practically less noisy than our own vacuum! I will definitely recommend Zerorez!
Upfront, honest and do a thorough job.
My carpeting came out perfectly clean and dried completely in one and a half days. Eduardo Valencia our cleaner was extremely professional and answered all my questions. He did a perfect job! Thx again Eduardo! Name removed
Prompt, careful, excellent job, professional, friendly
I had zerorez here on Monday - Austin was the technician. I accidentally erased the email where I wanted to review his performance. Austin was polite, helpful, VERY thorough, and did an AMAZING job on cleaning my WHITE carpet! He went above and beyond - he gave extra attention to the traffic patterns which were more soiled. He explained the process and left me a brochure to read more about your services. He worked quickly, but efficiently and thoroughly. He is an ABSOLUTE "10" in my book. The next time I schedule my carpet cleaning, I will ask for Austin to do the cleaning for me!
If all of your technicians are like Austin - you are indeed very fortunate!!!
PLEASE ensure this information gets transferred to Austin's file. I told him I wanted to give him a review, and so here it is. Please confirm back to me that he will get the recognition for a job well done!
You do a great job and my carpet always comes out clean.
The courtesy of your employees and the great job they always do.
I like the efficiency and products that you use to clean carpets. No soapy residue or crunchy feeling after the carpet has dried.
The only area I would like to see you change is the additional cost to clean carpeted stairs. The price to clean an additional area was $40 but to do the stairs (which is smaller square footage) you charge $70. I asked the representative why and his response was because you have to spend more time doing that area and it requires a little more effort.
I didn't like that response (I chose to have my stairs cleaned anyway), but the only thing that the representative did was to change the size of the cleaning tool. There really shouldn't be a price difference, I really doubt the "extra" effort involved would amount to that much of a price difference.
Other than that, I'm happy with the work and the results.
Thank you,
Name removed
My carpets are clean and soft after each cleaning. Extra effort was given to my wood floors with great results.
All great!
My neighbor ask about Zerorez. She will give you a call sometime next week. Give her a nice break. I told her that your company is always giving specials to new customers.
The Zerorez service is always very professional. The employees are thorough, careful, attentive to details, on time, pleasant, and make sure they have fulfilled your expectations before they leave. We use the service again and again.
Technician Austin very professional and attentive to detail. Highly recommend the service!
Everything! I am very pleased with service and results. I will definitely call for my future cleanings and recommend you to others. Thank you!
We appreciated the speed with which Trevor and Zerorex responded to our needs. Trevor got out several stains that I'd been trying to erase for a while. Our area rugs look gorgeous! We would definitely recommend Zerorez to anyone.
Scheduled quickly, friendly personnel and dried by nighttime.
Your service technician was very professional efficient and got the job done, he went out of his way to satisfy the customer, May I would recommend him to my neighbors or anybody that ask
Ben is great and did a good job. One thing you should know is he asked to park his truck in our driveway which I said was okay. After he left, we noticed 5 or more drops of oil on our nice driveway. We were able to use a degreaser and remove the stains, but going forward you should be aware of this and advise your employees not to park on customers driveways, or ha e your vehicles serviced to avoid this. I will try to remember this for next time and not let them park on our driveway
The customer service was amazing.
Carpet, couch and chair never looked better. Had them cleaned before by another company and there's no comparison, Zerorez did an excellent job.
Your service and wonderful technicians
Technician was very nice and punctual. Service was fast and efficient! Very likely we will use services again in the future.
Quick and easy process, knowledgeable tech, and it’s very clean
The end result
The Senior Technician(Marcel) did an excellent job on cleaning the carpet/sofa which had some dog stains.
service was great and was also very informative!
Time will tell on cleaning.