What our clients think of us!

Carpet cleaner longer
Tech thorough and friendly Sal
Frequent sales

Brett was a phenomenal associate to work with. He explained the process to me and educated me on how often I should get my carpets cleaned. He did a great job and I’m so happy with how his work turned out. He was also on time for the appointment, which is a hugely appreciated.

Did a great job and was on time.

Carpets get cleaned by a service tech who is friendly and responsive to questions.

The appointment was on time and very nice. My issue is there was a $20 tip added on without asking me. A tip should be given for excellent service.
I did tip the young man but it was my choice
. It should not be added in without consent.

For that reason I felt it was not very good business practice and I would hesitate to recommend this company although you have an excellent product.

I recommend being honest and upfront with the customer.

The products and the process used made my 10+ year old carpet look brand new.

No chemicals

I thought the work was good; the carpets were cleaned of stains I tried for years to get out; the serviceman was very nice and respectful, and helpful. I thought the price was reasonable. Happy with the results. I will be calling you again!

you can use my name, but only

Kate from Fullerton, CA

Very satisfied with carpets & travertine tile. Left no smell. Alex the tech was very knowledgeable & courteous. I would use them again.

Your technician arrived on time and did the job in a professional and timely manner.

Everything went exceptionally well and your representative was very thoughtful & professional.

Brandon was so great and so honest. He got every little stain out and was actually fairly quick even though he did so much! I would probably request Brandon again

Excellent service

I am very happy with the carpet cleaning. Sal did a fantastic job and was very respectful

of my Home and property. I would highly recommend this Company when You need carpet

or tile cleaning. The solution they use smells wonderful and the carpets dry very quickly.

I will definitely use them again. This was a wonderful experience!

Efficient, professional, and excellent finished work. I would highly recommend this company. The colors of my carpet were bright and vivid. No chemicals is the ultimate bonus.

Your products didn’t leave a residue or heavy scent. Your technician was friendly, knowledgeable and thorough.

Professional and fantastic! I love that it’s all natural and safe. Brett was great to work with.

Your service was terrific, and the fellow was amicable and helpful. I would give both an A+

Very friendly and professional

very courteous technician

I was told that the person cleaning the carpet could also clean my laminate floors. When he got there he said he couldn’t do it. My friend was at the house with him and told me he said he didn’t have the right equipment. I was very disappointed since I was told they would be able to clean them as well as the carpet.

Austin, our Zero Rez technician, arrived ed on time, was very knowledgeable, thorough, friendly & everything went just as he said it would. Carpet is clean & dried just as he said it would. We will now use them to clean our floor tile.

Clean and quick

Clean carpets

We have used Zerorez many times the past several years. Needless to say, that probably won't happen again. Such a terrible experience in so many ways. First, our arrival time was scheduled for 12-2 PM. We received a voice mail at 10:47 that the tech was on his way. By the time I returned the call, he was out in front and asked if could he start. We were not ready but accommodated his very early arrival. Apparently it was a new tech as he was uncertain how to do the job. Edges of all the rooms were missed (my husband had to use a Mr. Eraser to fix them). He wore EarPods the entire time making getting his attention difficult. We added two upstairs bathrooms and he said it would be an additional $80 which was fine. He finished and asked if we would like to inspect it but he had done not even half of the connecting tile downstairs. One room, which we had removed a rug did not need cleaning except for the edges. He misunderstood and cleaned it entirely! The entire entryway, laundry room and bathroom, which are all connected by the same tile, were not done. This has never happened before. The stairs were cleaned and despite the extremely warm weather, took two full days to dry. They were soaking wet. Grout was damaged (which we expected because there were chipped areas prior) but there was a noticeable chip on the bottom edge of a kitchen cabinet, apparently from the machine. In the past, we have had orange corner protectors placed so this type of damage does not happen and he did not use any on this clean. He later spent so much time on the phone with a manager working out the cost and seemed scared in relaying the information. He definitely should be training with others and not on his own just yet. After he left, we notice a very large section of our driveway with several in and out tire marks and a huge area with oils stains from the van. (photos available). Hopefully these can be removed by my husband.

Overall, in the past, we have always been super happy with the techs friendliness and their willingness to "throw in" a small area. If this had been our first visit, we would never call Zerorez again!

I have been receiving the Zerorez adds in my weekly mailers but always kept them aside telling myself I will pull the trigger soon to have the carpets cleaned in our house, couch and area rugs. I finally scheduled Zerorez out to our home this week and boy was I impressed and happy I moved forward. Jeremy was our technician, he showed up when he said he would, he was on-time, respectful, worked efficiently, and very clean when he worked. He had nothing but positive things to say about working for Zerorez, which was wonderful to hear that his employer is good to work for. Thank you Jeremy for 5**** work and thank you Zerorez for keeping those coupons coming in the mailers. I will definitely use the company again, and will refer my family and friends.

Everything

Efficient. Great results. Jeremy was polite and did an excellently job

We have been using Zerorez since 2005. A number of neighbors have come by and asked about your Company and if they did a good job. Our answer was always "Yes.

The person who cleaned our carpets this time did a wonderful job on the carpets.

However, after he left, we noticed that he nicked the drywall on the stairs and there was a white spot on the painted wall. It was clearly noticeable but nothing was mentioned by the technician.

I had to order paint to repair the drywall and will paint the damage to the wall when the paint arrives.

The paint was a custom color ordered by my wife.

You probable do not want to mention my comments above where you ask about sharing my feedback.

The customer service rep who took my request handled my phone call pleasantly and efficiently.
And the technician who performed the job was polite, careful and competent.