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based on 34865 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and professional technicians.
Quality service
From the phone call to the arrival. He was amazing. First class from start to finish
Very professional service tech. Quick drying. Affordable & fast appointment wait time.
Matt, the technician, was FANTASTIC! The office staff was great too! I am impressed w/ the service, can't thank you enough!!
The technician arrived on time and did an excellent job!
The tech was great..the carpets look great..none if that dirty water pushed up against the baseboards. I will use them next time too.
Great job again. My carpet was stained with grease from a contractor. It all came off. Thanks!
Everything was great. Thanks
We ordered a simple carpet cleaning of stairs with pet hair/smell removal. Although some stains came out, and we waited for carpet to dry 2 days, afterwards carpet smelled like dog. Disappointing!
Nice guy who cleaned the carpet!
Rudy did an outstanding job! I have used your service for several years and always share with clients and friends.
Timely arrival; professional and personable.
Great carpet cleaning service I'd use them again. Maurice was very curious and did an awesome job.
Carpets look like new and that is a near miracle because we care for our active grandchildren so cleaning was a big challenge. Right on time too.
More attention to dirty traffic arras
So happy with the service provided by Zerorez.
Technician was very friendly & knowledgeable.
Excellent service and detailed explanations from Marcel, a superior technician.
So far looks like you got spots out others didn’t. Just done yesterday so we’ll see .
I just got off the phone with a rep who, when I was telling her about our experience basically told me "too bad" when I expressed my concerns about the last cleaning we received from your company.
I had also sent texts and photos to the text number I had been communicating with regarding the appointment.
The first experience we had the guy went above and beyond to make sure we had a great experience.
This time the guy did a good job but seemed more focused on upsells and the dollar amount of the sale than anything else. I do think we were overcharged for the amount of carpet area actually cleaned. And, it took 36 hours for the carpet to get even close to dry. No way that should happen with a truck mount unit.
I'm left with no choice but to go online and social media(I have 200K plus followers on IG) and let people know about my experience with your company this time.
Needless to say we won't be using your again.
First name removed Perkkins
Morrice did a grade-A job! Very friendly and courteous. He took his time to do a thorough job.
Employees are excellent and professional.
I’ve been using Zero Rez for 20 years and always very pleased
ALL WENT WELL. SATISFIED.
Lots if spots still there!
The rugs were well done, I passed your info to a friend
Easy to book, reasonable pricing, good service, great results.
Great service. Left my place so clean. Very nice employee.
Actually, Havier did a good job, even though some of the spots have returned, something I can handle. My coupon deal was for 3 rooms with one of the rooms to have a protective coating. The rooms I selected to be cleaned were the family room, the master bedroom and the hallway. I purposely wanted the family room to have the protective coat which I mentioned in my recorded ordering of the cleaning and to Havier. Instead, the hallway was protected, and I was told I could have an additional room protected at an additional cost, which I declined thinking this is a way the company gets you to spend additional funds. No action is expected or required on your part.
Safe for pets

I think our technician Jorge is very knowledgeable and great at what he does. He is an asset to you company and I have recommended him to my neighbors.
Gail Milchman