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based on 34865 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No sticky residue! On time, very considerate of property. Jorge is the best technician, very nice & thorough. Carpets are like new again. .Zerorez is my go to rug cleaning service!
easy to make appt, on time, quick
Friendly and prompt servive
Staff (Jeff) was great. Like the system you use with no soap residue.
Job well done!
Matt did an excellent job for us on Monday. He was efficient & honest in the service he provided. He let us know that the floor was not as dirty as we thought and saved us money by not cleaning that section of the floor. The rugs look great and dried well. Thank you for your usually great service. We will use your service in the future. Thank you and best wishes to Matt and your company.
You estimate was a bate and switch, very disappointing, but I will say you service tech was excellent.
Good communication. Arrived during the established time window. Technician was thorough and and didn’t waste time from start to finish.
Great job! Technition very polite ! He did a great job!!!
Very courteous and professional cleaner showed up. Work done better than any company I used. Gave me a very accurate estimate about drying time based on the work completed. Excellent job and I will always use this company.
Francisco did an outstanding job. He worked very hard and long to ge the red wine stain out of the carpet. Great job!
On Time, helpfull, polite, courteous and my carpets have never been so clean. They look like new. Maurice was wonderful and I am already spreading his praises with friends. I will have him back soon to do the rest of the house.
It is such a cumbersome way of getting the carpets cleaned as apposed to the handheld machine. Because most furniture is not moved, there must be a lot of dust that never gets taken care of properly.
Maurice did a really good job by getting the stubborn stain from my white fabric headboard.
Jeremy did a great job and explained everything very well. He also cleaned up and put everything back in place.
My dining table was damaged (the side trim was damaged I am assuming during moving the table to clean the carpet underneath) and a dining chair had a large grease smear across it. The damage to the dining table is the worst, as I now have to try to find a craftsman to come out and try to repair it. Very disappointed and will not use this particular Zero Res franchise again.
The tech was on time, friendly, respectful and responsible! What more could I ask for! The carpet is clean and is fresh smelling! Next cleaning I want the same tech!
Did a great job.
Some areas have stains left by the service person. I sent emails with pictures and have left messages. I received one call back on 5/8 at 4:33pm but when I answered the line was silent and then was disconnected. I called the number back immediately but the call went to voicemail. Also, some areas still look dirty. Lastly, I asked if the company offered a Veteran's discount to which the service person answered "no." Fair enough. However, when I went on the website I noticed a 15% off discount for carpet cleaning that I thought the person could have advised me of.
I paid $600 for this service. I think I deserve a call back to address the issues above.
Great customer service and professional staff that work hard to make your furniture beautiful!
Jeff was very professional and he did a fantastic job!!!!!!!!!!!!!!!!!!!!! I would like to be able to ask for him next time!
Thank you,
Ken and Kathy O'leary
Excellent
The service was on time and highly effective. I will definitely use them again.
Excellent service. I'm very happy!
All very good! Thanks, MC
Fast, professional, reasonably priced and great service!
Maurice did a great job and was very personable!
Professional job with great customer service from appt to completion.
I’m so happy I found zerorez. I inquired with 3 or 4 upholstery cleaning services and zerorez was the only one able to give me rough estimate over the phone. They even found an opening for the next day and sent us Jake. Jake was very friendly, professional and honest. I had 5 loveseats in pretty bad condition. He quickly put together a plan and some realistic expectations. He blew my expectations away and brought these back to life! He worked so quickly too and the price was more than fair. We will definitely be using and referring out zerorez.
We never have any cleaning residue, and the technicians have all been great! Most recently, Maurice went out of his way to make sure every area of our carpeting was treated to ensure the best possible result.