Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 35007 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 30, 2023 — Rated 10 out of 10 by Teri & Mark Seavey Zerorez Los Angeles
What do you like about our products and services?

This is our first experience with Zerorez and it was great. Everything went as planned from the pre service call to confirm the time, to the professionalism of the service technician and especially the job itself. All of the stains are gone and our carpet looks great. We also had the tile in our bathroom cleaned and it really needed it! You can even feel the difference with bare feet. We have had much construction work at our house in the last year and nothing went as smoothly as our experience with Zerorez. I am so pleased and would highly recommend them.

Teri S.

Report a concern   June 30, 2023 — Rated 10 out of 10 by K.T. Zerorez Los Angeles
What do you like about our products and services?

My carpet stays cleaner much longer than with other products. The technician are efficient, polite and friendly.

Report a concern   June 30, 2023 — Rated 10 out of 10 by G.G. Zerorez Los Angeles
What do you like about our products and services?

The whole system works to clean carpets and furniture quickly, and without a lot of water.

Report a concern   June 30, 2023 — Rated 10 out of 10 by J.K. Zerorez Los Angeles
What do you like about our products and services?

Everything. Sol was the best cleaner we've had

Report a concern   June 30, 2023 — Rated 10 out of 10 by T.D. Zerorez Los Angeles
What do you like about our products and services?

Very responsive. Technician did a great job and explained things thoroughly

Report a concern   June 30, 2023 — Rated 10 out of 10 by S.K. Zerorez Los Angeles
What do you like about our products and services?

Efficient , professional technicians!

Report a concern   June 30, 2023 — Rated 10 out of 10 by Sonja Brockett Zerorez Los Angeles
What do you like about our products and services?

No added soap! Maurice did a great job

Report a concern   June 30, 2023 — Rated 10 out of 10 by R.O. Zerorez Los Angeles
What do you like about our products and services?

Attention to detail

Report a concern   June 29, 2023 — Rated 10 out of 10 by P.J. Zerorez Los Angeles
What do you like about our products and services?

I am so far very happy with the carpet. The gentleman that did the cleaning was very kind AND informative!

Report a concern   June 29, 2023 — Rated 10 out of 10 by P.G.H. Zerorez Los Angeles
What do you like about our products and services?

Jorge Martinez does an outstanding job of cleaning our carpets. Extremely detail oriented, and very careful with protecting furniture during cleaning process. Prompt, courteous and a huge asset to the company.

Report a concern   June 29, 2023 — Rated 8 out of 10 by R.J. Zerorez Los Angeles
What could we do to improve?

When I received Your several Text/Email solicitations, I wrote back saying “CALL ME and gave my cell#,,,but got ‘NO’ calls repeatedly over a year or more,,,until the latest notice then I got a Call,,,,,,,I advised Your caller that apparently Nobody is checking Your text/email for responses,,but instead are apparently relying upon the client to ‘Go-on-Line’ , which is a possibly a costly mistake for Your company!?!!

Report a concern   June 29, 2023 — Rated 10 out of 10 by T.K. Zerorez Los Angeles
What do you like about our products and services?

Matt was great.
Carpets look great.
Price was reasonable.
Response time was quick.

Report a concern   June 28, 2023 — Rated 10 out of 10 by Sandra Walden Zerorez Los Angeles
What do you like about our products and services?

Our carpets were very dirty (we have 4 dogs) and Julio did a fantastic job - they are so clean, like new - and they smell wonderful!
Julio arrived on time, was very professional, knowledgeable, polite and friendly. He's the best!

Report a concern   June 28, 2023 — Rated 10 out of 10 by A.H. Zerorez Los Angeles
What do you like about our products and services?

Very happy with service.. carpets look amazing and so clean!! Seemed a bit expensive through. It took only an hour and a half with just one guy... We moved all the furniture and put it all back ourselves... Total cost was just under $300 for 5 rooms and a small hallway. But overall..... still pleased.

Report a concern   June 28, 2023 — Rated 10 out of 10 by D.E. Zerorez Los Angeles
What do you like about our products and services?

Very nice work!

Report a concern   June 28, 2023 — Rated 10 out of 10 by M.C. Zerorez Los Angeles
What do you like about our products and services?

I thought my technician worked very hard and did a great job. He was very friendly. First name removed Cesaro

Report a concern   June 28, 2023 — Rated 10 out of 10 by A.O.M. Zerorez Los Angeles
What do you like about our products and services?

Everything. Your employee was on time, friendly did great job.
Thank you Zerorez!

Report a concern   June 28, 2023 — Rated 10 out of 10 by L.G. Zerorez Los Angeles
What do you like about our products and services?

Marcel works diligently and creates the cleanest carpets I have ever had!!! Thank you!

Report a concern   June 28, 2023 — Rated 10 out of 10 by S.J. Zerorez Los Angeles
What do you like about our products and services?

Did a great job removing stains and making carpet look great again!!

Report a concern   June 28, 2023 — Rated 10 out of 10 by L.D. Zerorez Los Angeles
What do you like about our products and services?

CARPET TREATMENT WAS FAST DRYING. Service provider was pleasant and helpful.

Report a concern   June 27, 2023 — Rated 10 out of 10 by J.E.C. Zerorez Los Angeles
What do you like about our products and services?

Quick and really good

Report a concern   June 27, 2023 — Rated 10 out of 10 by Kym Cockrell Zerorez Los Angeles
What do you like about our products and services?

Great service - Jacob took his time and did a wonderful job!

Report a concern   June 27, 2023 — Rated 10 out of 10 by Diana Bolinger Zerorez Los Angeles
What do you like about our products and services?

Zerorez did a beautiful job cleaning our carpets. They even were able to get off some sticky candy stain in our child's room. The worker called to tell me the time he would arrive, which was during the time window given on making the appointment. He was thorough and courteous. I was charged the amount quoted. I highly recommend this company.

Report a concern   June 27, 2023 — Rated 10 out of 10 by Patty White Zerorez Los Angeles
What do you like about our products and services?

The staff has always been so professional and helpful. My carpets are very soft and clean. Booking is so convenient to my schedule.

Report a concern   June 27, 2023 — Rated 5 out of 10 by C.M. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

its now been a full day and a half since the tech left and my carpet is still really wet! I have had all windows doors and fans on non stop. Not happy how wet my carpet is after so many hours and so much breezy sunny weather and fans to help it along

Report a concern   June 27, 2023 — Rated 10 out of 10 by Dave McKechnie Zerorez Los Angeles
What do you like about our products and services?

On time, friendly and informative about the process, explained everything. Done quickly and a great job.

Report a concern   June 27, 2023 — Rated 10 out of 10 by Nancy Boyer Zerorez Los Angeles
What do you like about our products and services?

It's gets the carpets very clean, it's fast drying, and the srrvice is GREAT!

Report a concern   June 27, 2023 — Rated 8 out of 10 by C.B. Zerorez Los Angeles
What could we do to improve?

Very easy to book the appointment.
Over all good job.
Tech was polite and cleaned up after himself.

I would use you again... Thank you...

Report a concern   June 26, 2023 — Rated 10 out of 10 by Carla Moore Zerorez Los Angeles
What do you like about our products and services?

Easy to book - great technicians - overall excellent service

Report a concern   June 26, 2023 — Rated 4 out of 10 by D.M. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Carpets were cleaned to my satisfaction but it took two and a half days to to dry. Was told to be careful stepping on tile in entryway to put a towel or rug down of which i did.
The next morning my husband went to take a shower and when he stepped in he slipped and fell his whole body went down. He hit his head and whole body cut a finger. Thank God nothing broken or cut. It could have been much worse. It was a horrific sound and I had to help him get up. Needless to say he has been very sore and head hurts from time to time.


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