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based on 34860 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All of them. I have used your service for my house and I am going to call you again.
Your technicians are so considerate and gentlemanly. Especially important when one meets with my 84 year old mother to have her carpets cleaned. Justin was wonderful.
Thank You!
Tom is very professional and does a thorough job! He explained the process for eliminating pet odor every step of the way.
The results were fabulous.
It was an easy process from the first call that I initiated. The technician showed up on time and finished timely. I will be using zerorez again.
It is easy to make appointments, technicians are customer traind friendly and helpful and the service was perfect. The process of course of the cleaning with your water is
amazing.
Barbara Baker
1346 Masselin Av.
Los Angeles
Certainly no improvement is needed in the professionalism of your employees. These were knowledgeable, hard-working guys with great attitudes. Very, very professional!
The tough part to swallow is the price. I'm not sure if I would pay that much again to have my carpets steam cleaned - even with magic water.
Great experience, friendly call center and technicians. Brett was on time did an amazing job and was out in less than two hours. My carpet was trashed and he made it look better than my highest expectation. Thoroughly impressed. No hidden charges, just awesome service.
The technician(Dennis) came out with a smile and ready to work. He cleaned the carpets plus took care of some stains. Our carpet looks great again. Your company knows what service really is and Dennis is a true professional.
Keith was actually early! He was professional, courteous, and worked fast and efficiently.
Zerorez is wonderful.
Name removed Smith
Boy let me tell you I have lived in the place for 5 yrs, never had the carpet clean, i heard about zerorez on the radio. The call center in my opinion was very efficient, they called to confirm, the technician Brian was the best I have seen, he can in did his job had me to look at what he did and I was in shock how clean it came out, because the carpet was just filthy. Now it look like I had new carpet put in. Thanks for all your help
I like everything about Zerorez; the process is excellent, the call center is very efficient, and your technicians are knowledgeable, efficient and friendly. I'm so glad I heard about your company on the radio!
Best cleaning process around. Gets out stains nobody else can. Technician was extremely professional, personable and informative. Excellent company!
Hard to say, Brian did a great job.
Everything is done so professionally. I have used other carpet cleaners in the past but have found that the carpets do not stay clean nearly as long as when Zerorez cleans them. The results to our carpet cleaning is spectacular!
Beverly Garcia
Corona
Very responsive to customers. Everyone I talked to was polite, professional and went above and beyond and treated me with kindness and respect. Robert, our technician, was wonderful - thorough, polite and completely prepared to get the job done well, efficiently and quickly. I will always recommend Zerorez to anyone who asks about a recommendation for carpet cleaning. Pam Goacher
We've used Zerorez several times in the past & will continue to do so. The technician's are all very knowledgeable. The technician that came out this time was Ricky & he did an excellent job. We will definitely recommend Zerorez to our friends and family.
Sincerely,
Vincent and Name removed
Diamond Bar, CA
Very responsive call center. Field tech very professional, neat, and courteous. Used corner protectors and walk off mats to protect base boards and floors. Carpets look great too.
Usually excellent
The beauty of the carpet afterwards,First name removed who should get a raise for is great work and courtesy.
My condo is going up for leasing and I will have it written in the contract to only use Zerorez cartet cleaning services...............That's what I think of the service.
Dennis Kennedy the service tech did a very good job. We are pleased with the way the carpet looked after cleaning.
Call center was very helpful, especially when I called to change the appointment to an earlier date. Brett, your technician, was friendly, courteous, efficient, and informative. Get ten more just like him.
Call center was very polite and answered all my questions. The technician, Robert, was polite, professional and neat. I was glad he didn't try to sell extras, although he was able to give me pricing for other services I asked about. He was very thorough and the cleaning process was outstanding! I did have a stain that came back up later, after the carpet dried. He explained that it might happen. I will definitely use Zerorez again!
Marcel and Alberto were polite, professional, and their work was very excellent, It was a pleasure for me to know such high quality. Thank you so much, and of course I'll call again, :)
larry was the service provider and he seemed to be in a big hurry tomfinish our job. he called and asked if he could arrive earlier than our scheduled appt and i said that would be fine. he arrived at 9:30 and i had to leave the house for 30 mins. he asked me to leave a check for him because he may finish before i returned. i said i was uncomfortable doing that and he said i could pay when imreturned. my husband came home before i returned and larry was working on one of th erooms. larry did not seem to do a thorough job. when we used ur company last, we were thrilled with the service and the professional job. the service provider (I don't remeber his name) was personable, professional, and conscientious on the last visit. I cant say the same for Larry. There were stains left on the carpet and he didnt even move a small cat scratch cardboard box but cleaned around it. He did not explain drying time or provide any protective plastic for the furniture legs. He received his check and left. Very disappointing customer service. Also, we were charged an $11 fee for a field call thatbwas not divulged prior to the service.
The tech was professional and efficient. He did an admirable job and I would recommend him to anyone, anytime.
The carpet came looking great bust wan't real dirty to start with.The tech was very careful and finished quickly. Carpets dried quicker than expected. It's only been a couple of days so it's too early to tell how long the carpet will stay clean.
We will NOT be telling our friends of this "deal". I am embarrassed to have spent nearly $700 on cleaning carpet. My husband made this appointment and there were obviously some critical questions he did not ask. Your service cost me close to $700 after calling on the special of $160(!) for three rooms + additional for stairs. The upsells were absurd. If you have a process that will clean carpet and pet stains - then that should be the quality of work you provide...we actually paid for second quality...as opposed to third quality where your agent wanted an additonal $600 on top of the $700 we were charged to guarantee the pet stains would not come back. Can you imagine $1,300 carpet cleaning.
You can keep your $25 bonus (for the NEXT carpet cleaning)... there will not be a next time. I should call KFI and tell them how unhappy we are at being gouged...really
Quick return phone calls were very much appreciated
I have used your services many times in the past--all of your techs have been good, but I think this crew was my favorite...please give them a pat on the back for their great job!