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based on 34860 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was all good...and the results (most of the stains are gone, and as per my last experience with your company, they don't come back.
I do have one question:
What is the liquid that is pumped from a separate contai
The technicians were friendly, professional and didn't mind answering all my questions about the cleaning process....plus they didn't seem to mind me watching them as they worked.
All extremely professional...in customer service and getting the job done with lots of care for your home.
Technician was very professional. Was very impressed with his
willingness to make sure I was satisfied with the cleaning service.
I would definitly recommend Zerorez to anyone.
I would like to mention, that a couple of the spots have reappeared.
The reservation process was very efficient. There was very good followup re reminders. Brian is the person who actually cleaned my carpets and sofas. He was very friendly and did an excellent job.
Fast friendly and on time
The end product of clean floors.
All are very professional. The 2 men who came out were very polite and did a great job
It was easy to make contact with you via your website, the call center was very professional and called to confirm the appointment, as a reminder..helpful. The Technician, Keith, was very knowledgable, quick and efficient. He clearly demonstrated a lot of pride in Zerorez and is obviously happy to be with the company. I was very pleased with the process...the carpets look like new. Thank you.
The carpet looks like new! Robert Keith, did an outstanding job. He was very hard working and professional. When it is time to clean our kitchen floor grout, we will enlist your company and ask for Mr. Keith. Thanks!
On time, polite, knew what they were doing. In and out in a timely manner.
Good customer service
No chemicals or soaps to create a residue which attracts dirt. Service was quick and efficient. We liked that no machinery came in the house, only the hose. Technician was courteous and friendly.
Jorge explained the cleaning process clearly to me as he worked. He was professional and expediant. This job was contracted for my son-in-law. I find you pricing rather steep and am glad I have hardwood floors.
The entire process was easy. I liked the e-mail in advance reminding me what I should do before the technician arrived. He was friendly and worked hard.
Robert was great
All aspects of our contacts with you and service from you were excellent!
I like the results. The entire process is efficient and friendly. This is the third time I have had zerorez to my home. thank you.
My technician Jorge was courteous, on time, left my carpet like new, and I could not be happier. I would never use anyone else other than Zerorez and I will highly recommend it to anyone that needs their carpets cleaned. Thank you!
Technician showed up promptly, which was a real surprise from past experience. Also, he was very friendly and polite, also a nice change.
it works and the rugs aren't soaking wet afterwards
our first cleaning by your company was excellent and so when we were ready to have our carpet cleaned again we of course called Zerorez. The technician was very pleasant as was the case with our first experience. However, this cleaning took 20 min. for the one area and the previous Tech took greater efforts to clean more thoroughly (it seemed to us anyway- he worked about 40-45 minutes on the same area. We have noticed after the second cleaning that there is still a mild smell to our carpet that was removed previously. This is our reason for the 5 rating. We don't think it was cleaned very well.
Courteous, On time
Several brown water stains showed up the next morning. I was not told that closets were extra.
Jorge was extremely nice. Did beautiful job.
Even asked me if he could use our water out front.
Very nice employee. You should be proud of him!!!!
The technician was friendly professional and did a great job.
I love the fact that my carpets stay cleaner longer than other carpet cleaners.
Your technician, Robert Keith, was very good at the cleaning and he was "good enough"
to put 2 heavy end tables and 4 chairs back in place. I did thank him!
Initial appointment- The technician got everything set up and the carpets pre-sprayed, then a valve broke on his truck. After a few phone calls it was decided he would go back to shop, repair valve, and return by 4 pm to finsh up. I rescheduled my whole day to make it home in time for rescheduled appointment. Received a phone call approximately the time they were to show up, stating they had numerous truck problems they would not make it out at all but could be back the following morning. I told her i already had scheduled appointments for the following morning, which i had already relayed to the technician, but that they could come in the afternoon. I told her i HAD to get the carpets done the following day at the latest because all my movable furniture had either been piled on my bed, the guest bed, or all over the living room and kitchen. I also explained to her i had a house full of people coming on monday and needed time to get everything put back in order before they arrived. The woman i talked to was very nice, and rescheduled me for the following afternoon supposedly with the same technician that had original shown up. AGAIN, I rescheduled my appointments and cleaning schedule for the entire following day to make sure I was home in time for the appointment. when technician didn't show up at his scheduled time, I called him and he knew nothing about the rescheduled appointment. I talked to his operations manager, he had no one scheduled to come to my house, but he made some calls and got another technician out within a couple of hours. I guess the point i'm trying to make is although every one i spoke with was very nice, i was on a TIGHT schedule for 4 days and they screwed the whole thing up, creating undue stress and a situation where i had to asks friends to come over and help me do the things on Sunday, that i should have had time to do on Friday night, saturday and sunday. Zerorez has done my carpets before. love the results and actually i have said nothing but good things about you, except that you are pricy. But the friends that heard my hourly updates this last weekend regarding the scheduling issues have said they will never use your company. i did receive apologies from all involved at zerorez, however you think after the numerous mishaps you would have offered to provide the service for free, or at the very least a discount for this or the next cleaning. Again, when i spoke to my friends about this, they couldn't believe you didn't at least give me a discount. I guess when you have such a large customer pool to draw from, word of mouth might not be that crucial to the success of your business. PS, I only had 2 stains in the whole house and one of them has come back already, which is unusual..
thank you
I like that it is chemical free and the technicians are very professional and nice>
The service was quick and friendly. Brian did a great job. I would recommend him just because he was so nice and friendly.