What our clients think of us!

Knowledgeble & punctual technician, polite and professional call center representatives.

the carpet was clean

The service was just as advertised. Only complaint I have is that you should tell people at the time they make the appointment that you charge a fuel charge and not wait until you email them. I do not have a computer at home and did not get that information until I got to work which was too late to add the fuel charge to the check I had left for your services.
My sister was at my home and ended up having to put the full amount on her credit card. If I had known ahead of time about the fuel charge then I would have made out my check in the correct amount. Not every one have access to a computer and I don't feel you should wait until you email the confirmation to tell your customers that they are responsible for a fuel charge.
My carpet is clean and I will probably call for your services again. I just think you should be up front with your customers on the phone at the beginning, not throw the subfuel charge in later. Thank you

Your call back service...didn't call back to confirm...
The service was great. Bryan was very capable and explained the whole process.
good manners and very likeable!
Sorry but I could not open the other e-mail regarding the service. Is it possible for you to mail me a copy of that information...including the all that info. for my files and futher reference? Thank You!

Josh did a great job. I thought our stairs were beyond help, but they turned out great. We couldn't be more pleased.

Technicians are polite, conscientious, and efficient. It is very easy to request an appointment online. The call center staff is friendly and accommodating. Most of all, my carpets look great!

I thought the service and the representative doing the work were excellent... Gabriel was my technician from the Reseda Office in California

Everything. From person taking appointment to service technician very pleasant experience.

The young man who set up our appointment was very professional and helpful. The technicion Tom was very professional, honest and hard working.

The technician- Alberto is so kind and polite. He called to tell me that he was on his way and showed up on time. He was very clean, careful and very efficient. I have two dogs and carpet in all four bedroom. It feels so much cleaner and there is no perfume or chemical smell. We will use Zerorez again in about 9 mo.
It takes a bit longer to dry than other types of cleaning , but it is cleaner and no smell at all. Excellent service!

Your technician was great. On time, very friendly and professional.

Our technician was extremely helpful and personable. He arrived on time and finished up quickly, didn't try to up sell us and answered all our questions.

Friendly call center, was flexible when I had to reschedule with less then the 48hr business day notice. On time technician

Everyone was professional. The driver (Brett, I believe) arrived early and walk through our house. He did a really nice job and was friendly.

I will let you know about the stains in 3-4 months and whether or not they come back. My hope is that your treat does what it says it does.

Thank you again.

The technicians are professional , the follow up is tremendous, the process is quick and works better than anything we've tried! And we feel good knowing there is no residue left on our floors.

Technicians are professional and the appointment confirmation was great

There is still a stain in front of the coach which did not come out. This was a stain which I had pointed out to them as being ground in dirt etc. I feel technicians where in too big of a hurry to get to the next job.

My old carpets looked wonderful after the cleaning. I also had several pieces of furniture cleaned and it just felt good to have it all clean at the same time!

Very friendly and professional

The technician was knowledgable and really did an amazing job. He worked very hard and was extemely professional. He gave me excellant customer service

All excellent!!!

This is the second time we have had Zerorez clean our carpets and we are very, very pleased! The carpets are 15 years old and we have a full house of 7 with kids living here, currently. The carpets looked like new!!! Robert was our tech and he was a great person who explained things very well, worked very hard, and the final outcome surpassed our expectations!

Excellent, on time, curtious, well worth it.

From the call center to the technician to the job that was completed I feel was an excellent experience and would refer Zerorez to anyone.

Technician Jose is wonderful personable. However I should have gotten 25.00 for referral,, I got my neighbor to have her carpets done twice and I never received 25.00 either time.
Customer service in the office not great,, two or three time driver went to wrong house and has the wrong number to contact..

It was all just excellent

The tech and the service was top notch!

Technician, Jose Mijares, was extrememly polite and informative. He explained how the water treatment process works. The cleaning last time was better than this time. We have a spot that is actually worse now with this cleaning! I may ask him to come back and see what he can do. Nevertheless, I like the idea that there is no soap involved and that the cleaning is a "green" process.

Process cleans well, technician courteous and knowledgeable

thorough cleaning