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based on 35662 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The area rug cleaning was good, but ever since our two throw rugs were cleaned, the threads of the fringe have been breaking off continuously. These rugs had a long delicate fringe and now the fringe is very sparse in some places and shorter in length. It was definitely caused by the cleaning because the fringe very rarely had a thread come out before the cleaning -- afterward the fringe came off in large amounts, now it comes off several threads a week. I had meant to call when I noticed it, but I guess there's nothing that can be done at this point.
I was most impressed with Bryan and the excellent job he did cleaning my carpets.
He came on time (early even!) and was thorough and efficient. His friendly manner
is a big asset. You should be proud to have such an employee.
Michel (sp) was very courteous and explained his activities he would do to clean
my carpets. He did a very nice job and did my requests. The most soiled parts,(entry way way and in front of the recliners was very clean when he finished, but some of it has come come back up. ( he said it might, but another cleaning would help it later when I have it cleaned cleaned again.
It's a clean clean. The carpets look great after the technician is finished. Very pleased. He was very professional.
Carpet and upholstery looks great!
My carpet looks and is amazing! It was worth every penny and I will use Zerorez again. It certainly beats the cost of new carpeting.
Our carpets came out cleaner than with other cleaning companies. The technician was thorough, polite and very competent. He worked hard and it showed.
my carpet always looks like new when your employees are finished. I have tried to get folks to use you but they all say you are too expensive.
The products work and they work quickly. The rug dried quickly and I'm very happy with the results.
My white couch was so stained that I thought it had to be recovered and now it looks like new.
We had to run the fan in the bedroom for 2 days, about 24 hours to get the bedroom and he did not move anything in the master bedroom. The rest of the house looks OK.
Your technician, Dennis Smith, did a superb job of carpet cleaning. It was by far the best of anyone that has ever cleaned our carpets including your past service personnel.
Also he was VERY polite and had an excellent personality for servicing the public sector.
My wife and I would highly recommend Dennis and will also request him to clean our carpets whenever needed in the future. Thank you, Duane and Kathy Olson
P. S. My name is spelled Duane-- for future referrence.
Hi:
There are still spots on my carpet.
Vacuum the carpet before cleaning it
I had an area with dog urine and the smell is still there. I am disappointed
Brian did an excellent job. I loved the service.
I like the fact that there is no soap involed. The technican was friendly knowledgable.
I loved that the product is not chemical-based and more on the natural side. When he left carpet was clean and free of all stains and no odor at all. It still feels clean and by purchasing the lifetime powder to mix my own stain removal I feel I can keep my carpets well maintained. I have recommended your product and will continue to do so.
Would suggest tech that shows up for treatment to see that we are 3 stories
above where his truck was parked and needed hose to reach our unit should have
made a note about how much hose he needed. We brought up a lot of hose that wasn't
needed. If a note was made for the future would help when or if service was
needed in the future. Also would be nice to have tech offer business cards is case others that
see ZeroRez truck here and have a chance for me to offer card to others in our
complex of 323 units. Also carpet runners would be helpful knowing the carpet
take time to dry. The tech Larry was very personable and accommodating.
Thanks for asking my opinion.
very professional. Quality cleaning.
The carpet looks great. I was thinking of replacing it, but, it has cleaned up nicely.
Efficient, friendly service
I like the fact that process is green and non toxic for family and pets. The technician was knowledgeable and pleasant. Highly recommended.
The powerful system you had. The cleaning method was professional. The final and most important review of your company was your people from the home office during contact and follow up, to my service rep. Gil Rogers. Top marks for him.
Dennis' Professionalism and we were extremely pleased with the results.
The result like removing a 2 year old flood stain.
I loved the service person! Livingston was amazing, and really cleaned our carpets well!
Friendly on time service.
My carpet looks and smells beautiful!
Your technician was prompt (even early) and very courteous, there was no chemical small during or after the process, the dirt in my carpet was disappearing before my eyes. In general, I loved everything about my experience with zerorez.