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based on 34860 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything is good.
I like the concept of no residue left behind from the cleaning. Carpets dry quickly and the service is usually reasonably priced. My carpets go much longer between cleanings than they have in the past using traditional shampoo and cleaners.
very pleasant call center;
very experienced and knowledgeable technicians who really care and go beyond the usual service.
Clear communications, prompt excellent service.
The only reason I didn't give a 10 on this question is that the cost of your service is remarkably higher than others. Not a lot of my friends are willing to pay this this much higher rate.
Rob was great. Did a great job and was very professional and nice.
MORE prep time allowed to prestain treat, maybe come up with a presoak solution out of the same citrus solution for presoak carpet.
The carpet seemed to be cleaner. The carpet was soft and not stiff feeling. The only concern I had was it appeared that stains reappeared over the next couple of days.
The equipment is more powerful and there is very good customer service.
Josh was a very nice technician. Did a great job. Left everything very clean.
Technician was great. My carpets look great and I will recommend to friends.
technician was professional, knowledgeable, and did a great job of getting my carpet clean.
Everything was EXCELLENT
It was easy to schedule the cleaning, the technitian got right to it and I felt very satisfied with the work. The only issue is I did not know why some pink spots showed up on the carpet. I think they were there from before and just showed up because I had the carpet cleaned. I will definately be calling you again for the next phase and the next time I need to clean. Thank you.
Efficient, organized, on time, polite, reasonably priced, and good work.
The Zerorez carpet cleaning system left areas of our carpet unsatisfactory. Areas that still look grey and somewhat dingy.
Your technician Brian was courteous, fast, and helpful.
They were very thorough and explained what to expect. The carpets were clean and there was absolutely no smell (i.e. no chemical or perfume smell). The technician was very pleasant, and it was quick. Yes, the carpets were wet, but they dried within a few hours, and it didn't smell like wet carpet. I am VERY pleased with the results!
Although the cost of your service is 50% higher than my traditional carpet cleaner, it appears that the quality of work which you provide makes it a good deal. However, I must say that my carpet always looks great the first week after a cleaning, the final proof will be how long it stays that way without the residue imbedded in the carpet. I fully expect zerorez will perform as advertise, and come through with flying colors.
Process is great, people at the call center are very nice. Our technician is always friendly, helpful, enthusiastic and very nice. His service is excellent.
Livingston did a fantastic job. Our carpets are very clean. It was very easy to set up the appointment. We are very pleased with the friendly,professional, and knowledgeable technician. We will be calling for your services again.
I like that I received an email confirming the appointment and it included information about prep for the appointment & your technicians (that they always wear a uniform & drive a "Zerorez" vehicle...very important!). The technician was professional & thorough. I felt safe having him in my home. I also liked receiving the invoice that was instantly emailed to me. I will recommend Zerorez to others, however, I will caution them that I feel the service is more expensive than others. Overall a great experience.
The staff is super friendly at the call center and they set me up for just what I wanted. Keith was a fabulous technician, my carpets never looked better. I love the way zerorez cleans carpets!
Courteous technicians, arrive on time and always professional.
I love the way my carpets look after Zerorez has finished. I have several dogs and when I call for an appointment it's because my carpets really need it. But after the wonderful Zerorez technician is finished they look like new again! And I also have my upholstered furniture cleaned. They do an equally wonderful job there. The technicians are always professional, on time, and pleasant to work with.
On time, friendly, knowledgable courteous.
I have to admit that I hadn't cleaned my carpets for a few years. There were many tough stains that had been there for years and one bedroom had beverages spilled repeatedly and then left to dry. Ugh. The technician did a wonderful job cleaning. The tough stains are barely noticeable and the one really bad bedroom is so much nicer! The call center person asked many pertinent questions and was very friendly. Thank you, Zerorez!
Everyone was professional, personally interested, and efficient.
I would like use your technician, Rob Keith, the next time I have my carpets cleaned. He was fantastic.
I was impressed by the fact that the guys were courteous, friendly, efficient,clean and quick. My carpet never looked this good in a long time. It even smells fresher in the bedrooms. Thanks guys. Mrs. Williams
The technician was very nice and did EXCELLENT work!!! I WAS disappointed at the price (It was $100 more than I remembered being told it would be!!!)I would use your company again, but be sure of the price before hand!!!