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based on 34655 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
overall good job but the technician left a mess outside on the driveway and in the gutter with the dirt and fuzz which was extracted from our carpets. I had to clean up the mess myself. Technician was friendly and helpful and did a good job. It's just the mess left behind that I question. I will use you again in the future. Thanks.......
The service came late, it was scheduled from 10 30Am -12noon, he came about 1 30PM with
no apology.The service worker started complain that is to dirty and he could not do it, than he agree to do it for 20$ extra(at the end he charge 40$ extra)He refused to clean under a bed and under a children table, he refused to clean a rug.When I asked if he can clean a chair, he said only for extra 100$.
The rooms look clean, but it was unpleasing to cooperate with the worker.We have paid 275$.For this amount of money we expect a better customer service.Thank you.
Very reliable, good pricing, cleaning process.
Everything. Larry the technician was great.
dependability and the professionalism and courtesy of the technician
The experience with Zerorez is an A+ from the call to make the appointment to when the truck pulls away from the house. The company is fair in pricing and the technicians really know the product. The carpet is clean with no residue and it doesn't take forever to dry. I only use this company for carpet cleaning and have made my first appointment for tile cleaning. I'm sure they will excel at that endeavor too.
Quick response on call back.
Technician professional and thorough.
Very pleased with results.
There isn't anything I DON'T like! Everyone is friendly and helpful. Never late and the service is great. I have been having carpet cleaned by various companies over 40 years and I only wish you guys were available many years ago. Only since I began using Zerorez about 5 years ago does the carpet not only look really clean but FEEL really soft without any soapy,sticky residue left behind. Just like it does when it's new. It's worth every penny every time you guys come out!
On time and good service
I left a message on your answering machine regarding how pleased I am with Zerorez and Tom Nihan's work and professionalism. Thank you!
Dana was clean & neat as a technician & followed all the zerorez criteria for excellent service. He was also personable with our discussion about dogs.
The time of the appointment was honored and when the technician thought he may be a few minutes late, he called to inform me. That is an invaluable service. This is my fourth time with Zerorez and the best recommendation I can give. I have already told my daughter-in-law to check to see if you are in Denver, CO.
I was very pleased with the service and my carpet looks great
On time. Carpet looked like new. I was very pleased.
Service was excellent, Robert was very friendly, explained and educated us well on how your process works and he did an excellent job. Very good representative of your company. Arrived on time and was very thorough.
very professional and courteous and careful with furniture, very pleasant experience.
I liked everything about the service! We had a great technician and the call was answered professionally. I have already recomended Zerorez to 3 people since yesterday! I can't get over how my carpets look new again. Thank You!!!
My couch nor my was not cleaned to my expectation and it remained wet after over 24 hours! And my carpet has dirty spots that appears that most diets were just pushed that way! I'm very disappointed and unsure if I'll ever use zerorez again!
Very professional & efficient. Good results
Larry was clean, polite, efficent and showed up on time. He answered all of my questions and did a super job. I had no idea the grout in the bathroom was blue and not grey! The service was more expensive than others, but I'm hoping it was worth it. I'll know in a few months if the carpets stay clean. They didn't after I had them cleaned 3 months ago by another company.
Your service technician was a "no can do" kind of guy. He left dirt residue all along our stairs and missed a large spot in the bedroom. We had to vacuum after the service. He called me and said that he thought he locked his keys in pur house. He clearly rushed the job and didnt care about the consequences. Some parts of our stairs have spots that were not there before!
All of the above
Easy to schedule, fair priced, clean carpets!
Technician was great product is great
Ricky was such a great young man. So polite and hard working. My carpets were a mess and I really appreciate the fact that he worked so diligently and was very cheerful.
He also did a great job explaining the drying process to me so that I would not stain my carpet.
I know that carpet cleaning can be a thankless job and a tough one. So I wanted to make sure you knew what a great technician Ricky was.
He represents your company very well. I certainly hope that his character and hard work will be rewarded.
It is rare to meet someone doing this kind of tough work with such a positive attitude.
Thanks for saving my carpets and renewing my faith in GREAT customer service!!
I like the end result of your cleaning process for our carpet. I like that your technicians are dressed appropriately and professional. I like that the technicians arrive at the slated time and call when they are within 10 to 15 minutes to arrival. I have uses Zerorez for many years. When on rare occasions when more attention needed for the carpets or furniture, the response from the company was immediate. I have recommended Zerorez before and I will again.
I was very happy with the work and the professionalism of your tech, but unhappy you hide the 11.00 fuel fee In your commercial, Bill Handle schould tell you about it in commercial, you are deceiving the listener. RICK Email address removed
I found the entire process so easy. My initial phone call connected me to the friendliest and most helpful person who helped me understand the process and found an appointment time that worked with my schedule. The technician that came out was super friendly and did an amazing job. Usually the get the other company who just wants to get in and our tech went the extra mile to do an amazing job. I thought we needed new carpet, turn out we just needed to find Zerorez!
Good in all respects.
Everyone was very polite and helpful. The technician was very punctual and did the work extremely well. We are very pleased and have recommended you to a neighbor already.